Good location. Safe area to walk around at night time. Rooms are more suited for couples. Rooftop at sunrise is a must

Stayed in March 2024

The rooms are nicely decorated, reception is also nicely decorated. The staff is friendly. I felt comfortable and safe.

Stayed in March 2024

1st room floor had a great big window but a wall in front of it so very little daylight was available. Also wood floor in the room was buckling a tad and pinched your feet if you happened to step on it just right.

Location is great easy access to food and drinks. The gym is ideal to get a little workout while on the road and the staff were terrific!! Will definitely try the restaurant on my next visit but overall nice place and very accommodating!! Also had 2 tv stations that were in English so that was terrific!!

Stayed in February 2024

The main room smelled bad: a mix of cigarette and mold

Everything

Stayed in December 2023

The breakfast was served slow and not all possibilities were explained

The support of the personel

Stayed in November 2023

The shower was a little problem. It was not a rainshower, just a dripping off drops

Great location- they rent bikes and the bike pathescare great in Guadalajara

Stayed in November 2023

Shower ruined the bedroom floor

Good location Great bed Lovely staff

Stayed in November 2023

Helpful staff

Stayed in October 2023

Rooms need to be be maintained. The toilet flush button was stuck and so was the shower glass door.

Modern, clean, pleasing aesthetic

Stayed in September 2023

Although breakfast was delicious we were offered only one choice of meal every morning. It might be due to the fact that we did not speak any Spanish and the cook did not speak English, but the cook at the breakfast venue would always show us only one and same option in the menu to take for breakfast.

The staff was very friendly, the room was okay I would say. The furniture in it was not new, the wooden parts were damaged in some corners. Also the floor is lifted in one part, seems due to the humidity under it from the shower. But overall, it's comfy and equipped room for rest and work. The breakfast was delicious. The location is great, neighborhood feels very safe, there are shops, many places to eat around.

Stayed in September 2023

Great staff, clean and centrally located. Walking distance to Chapultepec and close to Centro Histórico. Would stay there again.

Stayed in August 2023

Food quality must improve. Quality of the ingredients do not match the fancy description in the menu. Gym station and other machine were both broken. The knob to use the hand shower in the tube was loose not allowing the hand shower to be used.

Location. Room.

Stayed in September 2023

Limited options for breakfast included (eggs and chilaquiles). Cleaning could be improved.

Location and size of the rooms.

Stayed in July 2023

Everything was excellent

Beautiful architecture and interior design. The rooftop is a must!

Stayed in June 2023

The gym was poorly equipped and didn't work.

Location and staff

Stayed in June 2023

Not related to the hotel itself but the restaurant needs a cappuccino / espresso machine.

The attention from the front desk staff was outstanding. Both Alfonso and Andres were extremely helpful with any request and concern. They made sure I was comfortable and followed up on everything I needed. I would recommend this hotel for any type of traveler. The location is perfect as there are restaurants and bars within walking distance. They also have a work/conference room with table and chairs and a great rooftop balcony with comfortable chairs. The restaurant upstairs is also a great convenience and I was pleasantly surprised by the fresh tuna toast I ordered. Simply delicious!

Stayed in June 2023

it needs a little cosmetic maintenance

Very well located, staff helpful, clean, restaurant

Stayed in June 2023

I have to visit the US Embassy and the Hotel gave me a great experience; it is close to the building and have a Carls Jr very near from it.

Stayed in May 2023

Nothing, they're exceptional

This is my second time and both I reached late but the team waited for me, they're so nice and kind. Communication is always the key and they're open for it.

Stayed in June 2023

super modern and clean

Stayed in May 2023

It’s not a very good area to walk at night with the family.

The staff and the rooms were very good.

Stayed in June 2023

Parking wasn't free, at least it wasn't super expensive.

Everything was exceptional, and the location was pretty good too

Stayed in June 2023

In general everything was OK, Just wanted to have more water in the room, we were only provided with 2 bottles the first day and then nothing, we asked to the front desk, and they brought more, but I think they should leave more in the room every day.

The Hotel is located in one of the busy areas in the night, so for us was an excellent choice, there were restaurants bars and night clubs just by walk. The room is very spacious and comfortable, definitely for couples. Personnel was really helpful, and they give you always some advice to go around the city.

Stayed in June 2023

The staff was very helpful!

Stayed in May 2023