Couldn’t get comfy at night because the windows did not have glass covering so it was always hot in the room

Breakfast was delicious staff was amazing wish the room we stayed in had glass window panes to keep the room cooler.

Stayed in June 2024

Good

Stayed in May 2024

The hardware in the rooms were rusty and the bathroom had a terrible smell. WIFI is terrible and made it difficult to complete simple tasks.

Breakfast was decent and in good quantity.

Stayed in May 2024

I didn't like the pushy culture for tipping

Stayed in April 2024

The front doors don’t close right

I like the beach club

Stayed in April 2024

The rooms were not comfortable (no mirror, no frigo bar…)

The location was wonderful

Stayed in April 2024

The services are very poor, the prices in the menu in the beach club are very expensive

Location and structure are amazing The staf is very gentle and polite

Stayed in March 2024

During breakfast I had to pay for the water but there is a free water dispenser at reception... I do not understand. The reception forgot to book my taxi and we almost lost the bus to Cancun. Since the hotel is in the natural reserve, if you want go out between 8am to 5pm there is a federal tax to pay (once per day) Taxi in Tulum are quite expensive compared with rest of Mexico. From city center to the hotel 400mxn (negotiate with taxi driver before take the taxi).

Lovely hotel situated into the reserve, 10 min walking distance from the Maya ruins The resort room are on the beach so be ready to find some insects...

Stayed in March 2024

No fridge in the room but understand why.

The beach

Stayed in February 2024

My kids like to play in the room. Definitely not enough space for that. But we can totally manage by being outdoors.

This is an awesome place with a hut concept for rooms. Rooms are very basic including beds, mosquito nets (thank you, I loved them), sink, toilet and shower. Our room was probably 10x12 feet but had 2 double beds so fit my family of 2 adults and 2 kids. There is air conditioning but the breeze at certain times a year is perfect. There is no TV, no fancy amenities. There is a paid snacks basket. My bungalow had a fence around it with a table and chairs within the fence but outside in the sand. There is no running/ play area in doors but you Walk out and there beautiful white sand all around and then comfortable beach club area on the premises and then the beach and ocean outside the ropes. It's perfect for anyone wanting a calm vacation destination with all minimal needs and a restaurant and an absolutely gorgeous view of the ocean.

Stayed in February 2024

The cabins have no cooler, TV, desk, or safe. There is no WiFi connection in the cabins, maybe if you are very close to the beach bar or entrance, but very slow. Prices at the bar are very high.

Location is safe and close to ruins, straight at the beach.

Stayed in January 2024

The hotel is located on beautiful grounds on the beach.

Stayed in January 2024

Restaurant adds 15% tip on the bill, giving you no other option to decide the tip for yourself.. Right on the beach, there were a lot of boat tours, which made the beach very crowded.

Excellent beautiful location on the beach, great bungalows. Bungalow was clean and spacious.

Stayed in January 2024

The privacy of the toilet isn’t great with just a shower curtain and the bed is very small.

Wow! Where do I start? The staff are so nice and welcoming and do anything to help. The location is out of this world. It’s paradise. One of the most beautiful places I’ve ever seen. Well worth booking! Free parking

Stayed in January 2024

The restaurant was not very good.

Nice location in the jungle and on the best beach in Tulum- Playa Paradiso.

Stayed in January 2024

Beach Club y playa

Stayed in January 2024

Restaurant service was good, but the kitchen was very slow. The restaurant was basically empty in the morning and it still took 45 minutes to recieve simple fried eggs.

Location

Stayed in December 2023

The WIFI was poor in terms of quality and accessibility.

Location, location, location...!

Stayed in November 2023

Late breakfast and round drive to Tulum

Beach

Stayed in November 2023

Wifi wasn’t all over the area and in the room it was quite bad

Beach was really good! Location is perfect.

Stayed in October 2023

In our booking we included the breakfast. The team charged a "fee" of 100 pesos for breakfast. It turned out later that they were tips and we are not obliged to pay them. But it was sold to us that way. The breakfast was also not breathtaking.

The Beach is really nice and cosy. The hotel provides a lot shelters for the sun, what we definitely needed.

Stayed in October 2023

The restaurant on the beach should offer dinner as well or it’s mandatory to take a taxi and going to the city center.

This hotel is a good choice to sleep on the beach and having air conditioning without spending a fortune. Rooms in the main building are simple but nice with hot water, which is not always the case in tulum. If you are not looking for luxury but just a nice room close to beach a recommend it. The hotel itself is amazing and the restaurant on the beach as well

Stayed in July 2023

Breakfast was good, but they ask for cash service The pool is very small and the daybed isn’t comfortable.

Location

Stayed in July 2023

Rooms were very small. Water pressure was non existent and toilet barely flushed

The beach club and beach access was fantastic. Also walking through the bungalows and the resort was a delight, so beautiful

Stayed in June 2023