1a. Avenida esquina Calle 26, Colonia Centro, 77710 Playa del Carmen, Mexico
#102 of 234 hotels in Playa del Carmen
Guests' ChoiceBased on 242 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.7
Staff
8.7
Value for money
7.7
Free WiFi
8.4
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End of dialog contentReviewed: 6 August 2024
Tom
IsraelSome of the halls and elevators always smelled really bad. We also had a leak from the ceiling due to the rain and we weren’t offered a compensation. Breakfast was Ok but nothing special.
The pool is very nice and the beach is beautiful. Rooms were large.
Stayed in August 2024
Reviewed: 2 July 2024
Christina
United StatesThere is a daily hold of several hundred dollars in addition to prepayment of stay
Location is great, walkable to fifth avenue
Stayed in July 2024
Reviewed: 29 June 2024
Nalini
United KingdomOn two occasions, there were loud functions directly under our rooms. However, finished at 11.00pm. Also waited one and a half hours to get extra tea bags in the room after asking twice.
Great service, good food and pina coladas, great infinity pool and wonderful spa. Annette the supervisor was wonderful and made our stay comforting.
Stayed in June 2024
Reviewed: 15 June 2024
Abou
United StatesWould have liked more entertainment in evening
Cleanness and staff where amazing also location was unbeatable
Stayed in June 2024
Reviewed: 26 May 2024
Kathy
AustraliaSome extra attention to deep cleaning of rooms. Generally clean, but accumulated dust on rope bed heads & bathroom wooden walls next to wet areas required. A dehumidifier would have been great too.
The Staff were amazing! From front desk staff, pool manager Jorge & his recommendations, Restaurant manager Bernardo & his team so attentive & service from Jose second to none. The staff make this hotel.
Stayed in May 2024
Reviewed: 13 March 2024
Oliner
United StatesBeach was not private. Didn’t realize was a public beach
Views
Stayed in March 2024
Reviewed: 3 March 2024
Trifon
United StatesExpensive
By the ocean and close to the city
Stayed in February 2024
Reviewed: 29 February 2024
Mark
United StatesAfter we had paid in full and left hotel I discovered the hotel had placed an unauthorized $1,757.20 charge on my credit card that I am at present trying to get refunded.
Hotel was very good. On beach, close to main street with lots or bars and restaurants and shops. Pool was good but a bit cold. The rooms were very comfortable and staff were accomodating.
Stayed in February 2024
Reviewed: 13 January 2024
Kerem
United Statesthe food options weren't good. the room service food was terrible. avoid it please.
room was good. the beach was great. the service was amazing. the quality of food was decent but not great.
Stayed in January 2024
Reviewed: 8 January 2024
Scott
United StatesI liked everything.
Amazing location. Very nice rooms and grounds. Wonderful staff. Excellent dining options.
Stayed in December 2023
Reviewed: 1 January 2024
Moriah
United StatesThe beach was not a private beach, pools are not heated and pretty cold
Everything was solid. Nothing was extra amazing or bad, just solid. Pretty good, but nothing to rave about.
Stayed in December 2023
Reviewed: 1 January 2024
Jason
CanadaCleanliness of washrooms by pool Beach was soooo crowded
Breakfast and service were very good
Stayed in December 2023
Reviewed: 19 December 2023
Susan
United KingdomThe food was overpriced, however there are a lot of more affordable options nearby.
The service was impeccable and the rooms were spacious and very comfortable. I loved how welcoming the staff were and we felt very well taken care of from start to finish. They even arranged a birthday surprise for my daughter’s 16th birthday which she loved!!! The views, pools and beach are amazing!
Stayed in December 2023
Reviewed: 30 October 2023
Daniel
United StatesVery close to 5th walkable to all great restaurants
Stayed in October 2023
Reviewed: 15 August 2023
Mascha
ChileThe housekeeping was every time just half, they didn't put a lot of attention. Also the hallway was not cleaned well We fought we booked a ALL INCLUSIVE AND A ADULTS ONLY as the side booking us Told us. It was NOT all inclusive and also NOT only adults!!! So, that was of course a big big mistake........ Also the taxi that we booked to pick us up from the airport was not there, but they charged us yes 2 times.....
the location was really great, right at the sea. And close to the shopping, restaurants.
Stayed in August 2023
Reviewed: 28 June 2023
Manuel
ColombiaFood and beverages are a little bit expensive for what you receive, beach was very damaged but the color of water worth it
Minimalist with everything, modern, simply beautiful a ** Real ** PET FRIENDLY
Stayed in June 2023
Reviewed: 19 June 2023
Pat
SwitzerlandIt's not so much my style of Hotel which is just my personal taste. But for a stay in that area, I can recommend it.
Nice hotel and a good location for Playa del Carmen. The room was nice as well.
Stayed in June 2023
Reviewed: 29 March 2023
David
IsraelThey closed 90% of the pool seating with just a day’s notice, for a wedding. that’s fine, but if i knew in advance, we would have done our tulum trip that day instead. i tried to get info about daytrips before checkin. they told me 3 times that their tour partner would reach out and they never did.
clean, modern - nice amenities, the pool and poolside service were great. right on downtown and 5th avenue for food/drinks/shopping
Stayed in March 2023
Reviewed: 21 February 2023
Golfashion
United StatesMANY things were listed as included in the resort fee that were NOT (poolside flavored water; mosquito repellent in pool area and rooms; poolside fruit treats, popsicles, and cold facial towels; Saturday outdoor movie; daily movies at Hashtag Cinema; live music selected days; complimentary facials and massage therapy.) These extras imply a much more deluxe level of resort offerings than were actually available. Room listed robe and slippers included, but we had to request. The tv offered MINIMAL English channels. Note, there is no refrigerator or microwave in room. No ice machines. Hotel layout is confusing and requires a lot of walking.
nice room, comfortable bed. Excellent restaurant, The Grill.
Stayed in February 2023
Reviewed: 14 February 2023
Pg
United Statesbeach and pool
Stayed in February 2023
Reviewed: 3 February 2023
Chase
United Kingdomtea/coffee not replaced/replenished on a daily basis . the same with bathrobes ?
I have stayed her numerous times, always happy, and meets my expectations
Stayed in February 2023
Reviewed: 16 January 2023
Lynne
United Stateslocation is outstanding, facility is top notch and absolutely stunning
Stayed in January 2023
Reviewed: 10 January 2023
Gabrielle
Canadathe lights in the executive suite were hell to understand ! I will not have this suite again just because of the light system. being waken up in the middle of the night because you try to turn on the lights in the bathroom and all of a sudden ALL THE GODDAMN lights turn on and you have no clue on how to turn them off is a nightmare. it truly is hell
Stayed in January 2023
Reviewed: 27 December 2022
Charlene
CanadaI tried to use gift card toward the cost of the room but I couldn’t because it was already paid for. found it annoying.
it is beautiful, beach front, lots of restaurants, room was spacious and modern, loved it. friendly bell men.
Stayed in December 2022
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