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Reviews of Costa Sur Resort & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Carretera a Barra de Navidad 4.5, 48390 Puerto Vallarta, Mexico

#47 of 137 hotels in Puerto Vallarta

Guests' Choice

Review Score

Based on 566 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.4

  • Facilities

    8.0

  • Staff

    8.8

  • Value for money

    8.1

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 13, 2024

    8.0
    Good for the money.
    • Leisure trip
    • Family with young children
    • Oceanfront Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    Needs some maintenance.

    Beach front

    Stayed in June 2024

  • Reviewed: June 2, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Oceanfront Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    I don’t get a free breakfast

    Pool+ Beach+ Stuff +

    Stayed in June 2024

  • Reviewed: May 26, 2024

    9.0
    Great stay, I was incredible
    • Leisure trip
    • Family with young children
    • Oceanfront Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    It has the most beautiful view

    Stayed in May 2024

  • Reviewed: May 23, 2024

    9.0
    I would recommend it. price, location, store, restaurant were nice
    • Leisure trip
    • Couple
    • Oceanfront Deluxe Studio-Renovated
    • Stayed 4 nights
    • Submitted from a mobile device

    no beach, but the rocks made for a beautiful sound at night

    right on the water, two pools, good food at a decent price. on site store

    Stayed in March 2024

  • Reviewed: May 14, 2024

    8.0
    The people were nice, the cleaning staff did an excellent job.
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room with Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    I did get sick one night from the supper. The resort is a little older and could use a bit of an upgrade.

    It was clean… room was big and had good kitchen area. View was beautiful.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 3 nights

    Needed music in the pool area. More staff around the pool. Food prices were more expensive than other

    Breakfast excellent

    Stayed in April 2024

  • Reviewed: May 2, 2024

    9.0
    Local feel. Great value. Clean. Would stay again.
    • Leisure trip
    • Couple
    • Oceanfront Deluxe Studio-Renovated
    • Stayed 4 nights
    • Submitted from a mobile device

    Some staff at restaurant were a little rude. Yelled at us to pay our bill when leaving restaurant. It was already paid and signed. He did not apologize

    Private. Clean. Friendly.

    Stayed in April 2024

  • Reviewed: May 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Oceanfront Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    The food quality in the restaurant is just not good, they have better service at dinner than they do al lunch.

    Friendly stuff, easy access to the beach, small but does the job.

    Stayed in May 2024

  • Reviewed: April 30, 2024

    9.0
    Mexican Hawaii
    • Leisure trip
    • Group
    • Oceanfront Studio
    • Stayed 4 nights

    the margaritas

    The location

    Stayed in April 2024

  • Reviewed: April 29, 2024

    9.0
    Wonderful
    • Couple
    • Oceanfront Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Restaurant needs some changes during food service,

    Stayed in April 2024

  • Reviewed: April 17, 2024

    8.0
    Fish from shore
    • Leisure trip
    • Family with young children
    • Oceanfront Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Great location, easy to bus into town.. great staff.. Quiet hotel, everything closes by 10:00pm or so.. not a party place which is nice.. Good fishing in front of beach.

    Stayed in March 2024

  • Reviewed: April 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Oceanfront Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    La vista, la playa privada

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Very pleasant
    • Leisure trip
    • Family with young children
    • Oceanfront Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Location

    Stayed in April 2024

  • Reviewed: April 8, 2024

    7.0
    Overall very good
    • Leisure trip
    • Family with young children
    • Oceanfront Studio
    • Stayed 10 nights
    • Submitted from a mobile device

    Wifi. People.not smoking so much. Their smoke went right into our rooms all day and night. It was dreadful. Other than that we really liked it. Ty!

    Great maids. The little angry guy at the bar, Juan or Jose needs to leave. The bald guy that leads the aerobics is amazing. So was Carlos on the beach and Andy at the front. All the front guys were fantastic. But seriously, get rid of the little angry guy in the bar.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Oceanfront Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    Food was fine but not much variety

    Location. Ocean. Staff.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    8.0
    Lovely. Great value. Beautiful people. Wayyyyyyyyyyyyyyyy too many children, but generally a chill nice vibe.
    • Leisure trip
    • Couple
    • Oceanfront Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Tile floors. Gotta have a rug or Matt. The grit underfoot is not nice and just need a little wipe off rug. I mean carpet would be spectacular but how about a fn rug.

    Views, friendly vibe

    Stayed in April 2024

  • Reviewed: April 3, 2024

    9.0
    Fun, quality and excellent for the price point.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 9 nights

    Amenities where great! The staff were very helpful. The pool and restaurant were fantastic.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    8.0
    All in all we liked Costa Sur and would probably stay there again if they made a few simple changes.
    • Leisure trip
    • Couple
    • One Bedroom Ocean Front Suite
    • Stayed 13 nights
    • Submitted from a mobile device

    Not enough umbrellas for everyone. They only had 8 umbrellas around the pool and many more lounges. People come early in the morning to save what few there are and then leave their towels there all day. More loungers with more umbrellas would be a huge plus, especially for the people that can’t get down the stairs to the beach or don’t care to sit by the beach. Also, the sewer smell was sometimes unbearable..to the point of making a person nauseous. That would be great if fixed. The rooms need some serious upgrading. Although they were clean for the most part things were falling apart and in dire need of repair.

    The staff was awesome! Also location was nice and quiet for the most part.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    8.0
    Second short stay and we will be there again next year.
    • Leisure trip
    • Couple
    • Grand Deluxe - Renovated
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool was a little on the warm side.

    The beautiful view of the ocean from our room. Staff were always very friendly and humorous.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    7.0
    Lot's of Mexican charm far from the excitement of the Malecon
    • Leisure trip
    • Solo traveler
    • Oceanfront Deluxe Studio-Renovated
    • Stayed 5 nights

    Pool was much smaller than it appeared in the photo which meant competition for poolside lounge chairs. I got persuaded to attend a "no pressure" vacation club presentation. Ha, that doesn't exist. The presentation deeply impacted the rest of my stay. Hotel was on main road with high traffic; one night, not even the crashing sea waves could drown out the traffic noise. It was a Monday night, maybe Tuesdays many are off in PV? Restaurant food was good enough, but overpriced.

    My oceanfront RENOVATED studio was nice, clean and large; shallow balcony right on the water. All appliances in good working condition, comfortable bed. Staff was friendly. Great refried beans at the restaurant.I like that it is Mexican owned and many Nationals also vacation there. They carry Heiniken 0.0. Bus stop directly across from hotel for a quick (about 12 minutes,) cheap ride into town and the Malecon.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    9.0
    Always enjoy Costa sur for the last 20 years be back next year
    • Leisure trip
    • Couple
    • Oceanfront Deluxe Studio-Renovated
    • Stayed 10 nights
    • Submitted from a mobile device

    We were in room 207 and our housekeeper Marisa was awesome

    Huan, Rapheal were very personable and pleasant …..

    Stayed in March 2024

  • Reviewed: March 20, 2024

    8.0
    Lovely views and a relaxing atmosphere
    • Leisure trip
    • Couple
    • Oceanfront Deluxe Studio-Renovated
    • Stayed 7 nights
    • Submitted from a mobile device

    There was some traffic noise from the road but if I kept the bathroom window closed and the door to the bathroom closed you really didn't notice it. And I could open the balcony for the sound of waves! The restaurant was pricey and the food was mediocre

    The beds were comfy and the view was wonderful from the balcony! We also enjoyed being on the little beach.

    Stayed in January 2024

  • Reviewed: March 15, 2024

    8.0
    We had a great time and we will be back.
    • Leisure trip
    • Couple
    • Oceanfront Studio
    • Stayed 7 nights

    Hair dryer unit was missing from wall. Hair dryer worked but had to lie on counter. The top of the dresser was marred quite a bit. The light fixture on one side of bed did not work. Reported the issue but it was never fixed. I think the room needed some attention.

    The room was cleaned daily. It was quiet and peaceful. Bed was comfortable. Loved our view!

    Stayed in March 2024

  • Reviewed: March 14, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Oceanfront Deluxe Studio-Renovated
    • Stayed 3 nights

    Food wasn't that good

    Stayed in March 2024

Showing 1 - 25

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