During our stay there were protests going on within the city so getting Ubers to and from the hotel wasn’t easy. The staff were very helpful during this time which was great.

The hotel was stunning, lovely lobby / bar area and the restaurants were amazing.

Stayed in October 2024

The room could have done with daily dusting, amazing how dusty the surfaces became.

Breakfast and the executive lounge for food. Staff there were excellent. Bed was very comfy and the room had all amenities needed.

Stayed in September 2024

Nothing to say

Smooth and friendly check in

Stayed in August 2024

There is nothing perticullary wrong with the hotel, but it is priecy for what it is. I guess you pay for the brand and location. Taste of food at breakfast was not that good.

Staff was very nice and the location is great.

Stayed in July 2024

We enjoyed the happy hour with a great view and the staff at the Happy Hour were wonderful! Very accommodating and gracious. Room was so big which was lovely for a family of 4. Location could not be beat. In the middle of it all. 🤗

Stayed in July 2024

The service and the attitude of staff was exceptional. You feel like you're staying in a luxurious hotel. The hotel is also modern, with great food and wifi. My recommendation and would definitely stay again.

Stayed in July 2024

The last few days there there was a private event which closed off the outdoor pool. After a week of taking in the city i was hoping to spend the last 2 outside catching some sun and swimming but unfortunately i wasnt able to.

The staff was super friendly, in a perfect location to see all the sights and great room service.

Stayed in May 2024

Before check out time, my room key was de-activated, with all my luggage still in the room. Many guests at the pool area leave their trash, having plastic cups flowing in the pool and people smoking. More attention, monitoring and instruction to guests to this area seems required (why would leave your trash and not throw it away??)

Spacious room, very clean. Good service. Nice pool area

Stayed in May 2024

I don´t know if there is something because we book the room through a third party, but this has been a recurrent thing that the hotel gives us the last room. the last in the hall. o the one that is far away. even we choose a higher category, that doesn't matter always a bad spot. and I started to think it is because the reservation is in booking.com

Stayed in May 2024

N/A

The staff was absolutely amazing - they were so friendly and went above and beyond every day.. I told them about my birthday and they were very kind and I got a free drink, etc.. the staff made our stay in the Hilton.

Stayed in May 2024

Breakfast was good

Stayed in April 2024

First room they gave us was dated and dirty. We pointed out to exec lounge team and they happily moved us to new room. Front desk staff was average.

Staff at executive lounge including breakfast crew was the reason we give 10. Concierge team was also helpful to arrange private car for day tour. View from the room and Location was convenient and safe. Lobby vibe was very good.

Stayed in April 2024

The rooms it was very spacious but needed urgent updating

Stayed in April 2024

Amazing service! Could not have been treated any better by the staff, we actually had a friend of ours leave her phone in a taxi, and they went above and beyond to get it, which was such an above and beyond surprise!!

Stayed in February 2024

Nothing

The 26th floor lounge was a bonus Your concierge Jaimie was excellent Our suite was lovely

Stayed in February 2024

Can’t think of anything

The hotel has everything we needed .. great buffet breakfast and the executive lounge , gym and change room is great … location is perfect cheap taxi rides if needed to anywhere in the city

Stayed in March 2024

nothing- it was great. wish we could have stayed longer. went back for the breakfast.

The breakfast was excellent and so was the view. Comfortable room and very clean. Easy check in.

Stayed in December 2023

Nothing

Everything was fabulous

Stayed in February 2024

Nothing

Great location. Spacious room. Staff really helpful

Stayed in February 2024

I found then sauna & jacuzzi to be subpar, the water was lukewarm and the sauna tepid.

Stayed in January 2024

Good breakfast buffet

It location is near several commercial spots

Stayed in February 2024

At check in they gave me a room that wasn’t remodelled: old furniture and old ugly carpet on the floor. I complained. They fix it. Always a good experience with Hilton.

All. Location, service. The Honors club.

Stayed in December 2023

My biggest complaint and something that I'm very disappointed about, is that we booked the hotel specifically to use the pool area the day we flew home. We paid for a hotel deliberately that had a rooftop pool which is harder to find in Mexico City. Unfortunately, we weren't told at the time of booking (nor before we arrived) that the pool area wasn't accessible all day due to a private event. Guests should be told in advance. If we'd been told the services and facilities we had booked for wouldn't be available then we wouldn't have chosen the venue. What's more, that because we wanted a pool for the day we needed to go to an alternative venue to use their facilities and pay an expensive cost for a day pass. Again not something we'd planned for

The staff within the executive lounge were incredible. Very friendly and brightened up our day. Specifically Leonel Size and comfort of the room was brilliant. Huge room, comfy beds, and massive bathroom with fantastic shower We had access to the executive lounge meaning we were able to have free happy-hour drinks and snacks at certain times. A really big bonus and great service to have around sunset Great cocktails Really useful concierge staff who took a delivery for us before we arrived, and help us find some places to go Whilst we didn't visit it, the spa looked lovely

Stayed in January 2024

The staff was superb! Especially Victor at the breakfast restaurant. But everybody was so nice and professional

Stayed in January 2024