In the room I stayed it didn’t have a toilet seat or a closed bathroom window. The AC would scape from the bathroom. When the cleaning crew came to clean they would turn off the AC and left the bathroom door wide open, so each time we walked into the room it was so hot. Also, the AC would leak water. And breakfast was only coffee & toast.

It’s a beautiful hotel, but it needs to have maintenance. Better AC unit & toilet seat.

Stayed in May 2024

Terrible internet. No one at the desk until 10 am.

Great location. Clean and quiet.

Stayed in April 2024

They should feel the need to charge 10 Pesos for milk with your breakfast coffee. If they are that desperate to make £0.48 on the milk, just add it to the room price before you choose the hotel. People wouldn't care if the room was £1- £2 extra per night but they don't have a great feeling when they are told that the milk or jam is an additional cost on your 'room with breakfast included' offer.

The room and bathroom were spacious and clean. The aircon was very good.

Stayed in March 2024

the flow of the shower was really slow

the front desk people were very helpful especially the one on the day we arrived friendly environment first floor with a table outside and chairs to eat or drink simple and no fuss

Stayed in March 2024

Only negative I will say is if you can pay before you travel will save you a lot of trouble . Banking and POS system is terrible.

Excellent location in playa, rooms are clean and comfortable

Stayed in March 2024

The shower did not work well. The pinholes in the shower needs to be unclogged. Very long wait for hot water. Breakfast was nothing to get excited about!

Staff at Reception was very accommodating. They upgraded us to a ground floor room that was quiet. Had a nice pool outside our room.

Stayed in March 2024

It was dirty. The rooms have big cockroaches daily, stained sheets, not enough outlets, no shelves inside the shower to put shampoo and soap, no screen door. The free breakfast was absolutely the worst, very low budge.

Nothing really. It was a last minute emergency booking for us

Stayed in February 2024

The breakfast, we have to pay to have a bit milk in the coffee and we don't have the choice.

The location, the pool and the staff

Stayed in February 2024

Finishing touches need to be redone, missing glass strips in bathroom windows, gaps in rooms front doors (would reduce noise once it's centally located), sliding balcony doors didn't really slide well, tile grout, shower cabin silicon sealing, old holes tepmorary covered, electricity outlets on convenient spots (none next to beds). Fresh coat of paint here and there... But I think they're on it...saw several technicians and painters the last couple of days. Breakfast...needs to be rethought...especially wanting to charge extra for milk in the coffee (uncluded in the breakfast) which is not the staffs fault...you could see that they were not happy having to 'force' some silly rules on complaining customers.

Great location. Friendly, helpfull & professional staff. Exterior (front facing side), entrance, garden, pool, breakfast bar/restaurant. Clean and neat outside with daily room cleaning. Would book again.

Stayed in February 2024

Cold water in the shower and some of the towels didn’t look fresh. Toilet didn’t flush properly.

Great location ( but you can hear the noise from the street)Friendly staff.

Stayed in January 2024

No había alberca disponible

The spa

Stayed in November 2023

Internet was very sporadic, plumbing was difficult to work

Location to 5th Ave, bed was comfortable

Stayed in December 2023

Get better beds

Breakfast was good, staff was friendly

Stayed in November 2023

We could not get a refrigerator for our room and we had to buy beach towels and facecloths. We booked for 15 days and airport shuttle but on the 6th day we got an email saying our taxi would arrive on the next day Saturday. I tried for over an hour to call the numbers listed but could never connect. In the end I had to cancel our ride & forfeit our $80.

Breakfast was sufficient for us and we love the location. The staff from reception to breakfast restaurant to cleaning were all very friendly and good.

Stayed in November 2023

Only one and same breakfast everyday and they could have been better. The shower stream was terrible. Paperthin walls, the fridge in the room was really loud and we couldn’t sleep properly

Location was pretty good, quiet neighbourhood and still close to the main street

Stayed in November 2023

No food or drink options available on site. This may be due to the pandemic and staffing issues. There was clearly once a bar and meals area next to the pool which is no longer operating. There was also asmall Spa area which is also no longer opeating.

The location is very good. The pool is nice and the staff friendly. Overall a good option for the price of this hotel.

Stayed in June 2023

old and noisy bed not good smell of the room not english speaking people in the reception (only one)

good location, close to the center and beaches. good value for the price. clean room, good size of the room. nice small breakfeast in the restaurant next to the street.

Stayed in April 2023

Poor plumbing. Water pressure very low to shower and toilet. Toilet did not flush properly and shower just a trickle, so i used the shower by the pool instead. Discussed with reception but clearly more investment is needed to refurbish the hotel. Generally the room needed renovating. It was just suffering from wear and tear. This hotel is really a three star bed and breakfast at the moment. The courtyard is spoilt by being dominated by the back of another hotel.

Location 5 minutes from the dive shop i used. Comfortable bed. Balcony facing the courtyard. The staff are friendly and do their best. The pool and the courtyard were good too.

Stayed in June 2022

The breakfast was not good! When I stay at a hotel like that I expect a decent breakfast but this was very disapointing!

Good location!

Stayed in May 2022

The water pressure in the bathroom was not the best. Something to be improved.

The pool was good, the bed was super super comfortable! The location is great, I didn't hear any noise inside the room. If you want to stay close to the "party" places, this is perfect cause it's like 5 min walking, but not extremely close to all the noise. But, there are better areas a bit further away. The pool was nice and relaxing and the breakfast wasn't that bad. It's a simple breakfast but it's good for starting your day and then eating more things somewhere else. It's definitely not in it's prime, but it's way better than others that I saw in the same area. (Side note: playa del Carmen is in general super trashy, so I would definitely go to another town if your vibe is not trashy clubs and overpriced food)

Stayed in May 2022

Alot of noise from bar street. Breakfast was very bad.

Stayed in April 2022

Shower was cold, toilet didn’t flush properly and was easily blocked (Even though we did not put tissue down it). Pool area was nice to sunbathe in until the coconuts started dropping off the tree and there were no safety nets to stop them falling on sunbathers which could be fatal. There was no breakfast like advertised, we were only allowed toast with butter and only choice of drinks for breakfast was coffee or fruit juice.

Great location, wonderful staff who were very friendly and welcoming. Rooms were very spacious and had a working fridge to keep our drinks cool which was great.

Stayed in March 2022

We paid almost 100 euro per night and got a rundown room. there was a bad smell in the room. the window in the bath room was broken so the noise from outside you could hear very loud. there was mold on the wall. the room was very old and not updated/ renovated. the breakfast was poor so we had to order our eggs and good coffee which costs us extra every morning. we asked for another room after check in but the person who could give us another room already left so we had to wait a day.

the pool was nice and the showergel, shampoo and conditioner is from good quality. The bread which was served in the morning was really delicious.

Stayed in March 2022

Little upgrade to exterior look of the hotel, no hot water

Good convenient

Stayed in March 2022