I thought I booked a bigger room since I saw the pictures with a sofa and everything but that’s ok The only thing I didn’t like was the TV it’s outdated, you can’t use Netflix or other apps but that’s just me

Everything was great except the WiFi but that’s not your fault , something explode and well accidents happens

Stayed in June 2024

People that appear to be immigrants living on the streets outside the hotel

Great location

Stayed in June 2024

The wifi was intermittent, sometimes not connecting at all. The cancel policy was hard to understand, we had to cancel our first night only (due to a tsunami) but were not able to and had to cancel the whole stay. This wasn't communicated to us so was a horrible surprise when we arrived. Other than one staff member, the rest didn't speak any English so I advise visitors to practise their Spanish! My clothes were lost by the laundry service and it took a whole day to get them back, only just in time for my flight home.

Breakfast was amazing! So much food and all delicious. The rooms were very spacious and clean and comfortable. Convenient and central location. We were able to have a good rest during a busy and tiring trip!

Stayed in April 2024

Spacious, comfortable room, excellent shower, comfortable bed, AC worked very reliably.....near restaurants on both sides of the Paseo de la Reforma........

Stayed in May 2024

the hotel will only give you 2 bath towels.

location was great. near all the action

Stayed in April 2024

Clean

Stayed in April 2024

- Location immediately outside the hotel was a bit dodgy at night, but the overall area it is in is nice - A little bit far from the metro

- Quiet rooms, comfortable beds, good shower for Mexico - Spacious rooms - Within walking distance of lots of attractions in Mexico City and taquerias

Stayed in March 2024

There were several dozens of small tents set up on the sidewalks across the street and around the corner, and I never learned from where or why people were sleeping in them. Were these people migrants looking for work? These people had very few possessions, and they didn't bother anybody at any time.

Large, clean room, great location on a quiet street, and very nice breakfast for a reasonable charge.

Stayed in April 2024

The floor was not super clean and despite its size, the room has little storage facilities.

Spacious room, confortable beds and nice breakfast.

Stayed in March 2024

Could be cleaner a lot cleaner

Proactive and kind staff

Stayed in March 2024

N/A

Everything from the location to the staff

Stayed in March 2024

.

Close to city center. Nice and tidy room.

Stayed in March 2024

Would have liked a kettle and iron in the the room. Also, there wasnt really anywhere to put your luggage other than the floor, some kind of bench would have been good.

Great location, close by to bus stops and main shopping centre.

Stayed in February 2024

Small windows in the rooms, so you have to sleep with air condition on.

Spacious rooms, good located near Reforma and Meteo stations. Very nice and helpful staff; breakfast had a good variety for Mexican and intercontinental breakfast preferences.

Stayed in February 2024

Limited space to hang clothes .

Super clean , great staff. Safe and comfortable. Particularly good bathroom. Good heating / cooling

Stayed in February 2024

Bad wifi in room 103. No internet on TV and wifi was extremly slow in the room

Location and it was clean

Stayed in February 2024

I liked everything 🤗

Very good 👍 and location is terrific!

Stayed in February 2024

Lack of airflow in the room but again it’s a hotel. Otherwise the room was amazing

Location, comfortable room and great breakfast

Stayed in February 2024

With all the modernity or look ot it, it missed some convenience such as hooks could have been installed on an empty wall behind the door to hold a jacket or a purse. In the bathroom, there is a wall cabinet that looks like a cabinet but is a box, with no door, maybe it is hidding some wiring but a real cabinet could have easily been put next to it to hold toiletries. Also, the overhead lighting on top of the sink is very bad to apply make-up, makes lots of shadow. And because of the early check-in, someone there forgot to check a box somewhere as for booking.com it registered as 'no show' and I was charged twice. I noticed it during my stay on my credit card and had to contact them to explain the situation.

We came earlier, around noon and they gave us the room right then. The room is very modern, with high ceilings, very comfortable king size bed, huge shower, with pump out shampoo, body soap and body lotion. I needed a desk to work and that one room did not have it but they brought one up for me. We could use the A/C or open the window, which is nice when the nights are mild. Also, the toilet is separate with a door, which is convenient for 2 people. Also, I must mention the excellent and varied breakfast that we had, with a lot of healthy choices, really nice to have in the morning.

Stayed in January 2024

breakfast does not start early enough.

location, price, staff

Stayed in December 2023

The location was great. Rooms were spacious and very comfortable

Stayed in January 2024

No internet working

Stayed in January 2024

Liked almost everything about the hotel.

Stayed in December 2023

The big shower was great. The bed was also very comfortable

Stayed in December 2023