sign to the property needs to be more visible, its very small and dark, it is hard to get in and out from the main road after dark. also access from the main road to the terrain path its way raft, uneven and complicated to access property.

place was so peaceful, love to be by the lake, no lake view from our room but no problem at all.

Stayed in December 2023

A bit far from town so be prepared to pay for taxis if you don't have your own vehicle.

Beautiful room and bathroom. Patio space for enjoying the beautiful weather. A few flights of stairs and you're in the water. They have free kayaks if you want to use them.

Stayed in January 2024

No breakfast . No english

Loved the quiet…. Lovely room Beautiful view of the lagoon

Stayed in December 2023

Very close to highway 307, which is extremely loud day and all night, something important to consider when staying in Bacalar. Also the access road is in very poor condition

Very clean well kept rooms, good installations

Stayed in October 2023

Rooms were clean but the hut near the lake and the furniture was rather outdated and not so well maintained.

Location was at the side of the lake. Comfortable large room.

Stayed in July 2023

Good spot. And the place does have internet (although Booking.com says not).

Stayed in June 2023

the beds could be of better quality. We are allergic to cats and have several on the property

It has a pier to the lagoon, the staff is very friendly

Stayed in May 2023

No TV in the room, is a little bit far from Bacalar downtown

Quiet place, wifi available, surrounded by nature and the lagoon, easy access to the lagoon

Stayed in May 2023

Everything was great, however, luck of the draw, I stayed three nights and the time of my booking put me in the worst room in the complex. There is 5 units, I was the only one without a view and faced the entrance road so I was able to hear the highway. The other units where the same price, if I where to have had better luck to be in one of those I would rate 5 stars. I still enjoyed and highly recommend El Robel

Wonderful location with steps down to the dock on the breathtaking lagoon! The accommodations where nice and clean. The staff where friendly and accommodating. It was nice to have a kitchen to cook in. All in all I highly recommend.

Stayed in March 2023

There was a bit of a mix-up with the rooms when we arrived. It got fixed, but only because we insisted and complained. The sheets in one of the rooms were fairly stained as well, which isn't a great look. Although we didn't really need the Wi-Fi, it worked maybe 10% of the time we were there. Not great!

The pier on the lake was stunning, great spot to read or just relax. And the free kayaks were a very nice touch. Staff was also super accommodating. It's about a 30-50min walk into town depending on where you need to go, but staff were always able to call a taxi for you (about 70 pesos one way). Free coffee, tea and water all day as well, pretty good!

Stayed in January 2023

The bedding and towels were filthy and all stained. You can hear the traffic from the room and ours was all musty smelling

The location on the lagoon was beautiful. Staff was very nice. Mattress comfortable

Stayed in January 2023

The sheets need bleaching.

All

Stayed in January 2023

The room was a bit humid and I thought we were going to sleep in absolute silence , as we were in the nature , but was quite noise for the animals around I guess and probably the room isn’t sound proof , as we heard all the people talking at 7 in the morning and someone’s phone ringing every few minutes so we woke up quite early. And I really recommend to come with a car because is not close to the center ( should be 30 min walking ) and there’s nothing nearby to eat , not even for breakfast , so if you don’t have a car is a problem.

amazing nature retreat , the atmosphere is just super relaxing and keep you connected with the nature ! the garden super nice and then there are the stairs to get to the lagoon , the view is magic ,there’s a small private dock with a couple of chairs to relax and you can use 2 kayak for free to enjoy the lagoon ! The owner is a nice, sweet and smily lady :-) The room is very simple but fine.

Stayed in November 2022

It's not really on a beach though you can get to the water there is a super small place to sit but its not a beach. It is far from town too and nothing within waking distance only a restaurant across the street that sells tacos they have no veggie options.

The rook was nice, bed super comfy and I loved the patio with hammock

Stayed in August 2022

lack of windows in the room

access to the lagoon and free kayaks!

Stayed in May 2022

very bumpy driveway. old mattresses with no mattress covers

location. comfortable. relaxing.

Stayed in January 2022

No space to put your clothes

Room, location, private access to lagoon, kayaks

Stayed in January 2022

The first night the bedsheets were dirty and not well put. Luckily the next days it was very clean. We got the room on the site of the highway even if the hotel was empty. This room is quite noisy due to the traffic.

Access to the laguna and kayaks available for free, nice green area.

Stayed in December 2021

Unfortunately the hotel is very close to the main road, which was a bit noisy. The Hotel does not have a Restaurant.

It is a very small hotel with its own access to the lagoon. The area of the Lagoon is very peaceful and quiet.

Stayed in December 2021

Located outside of Bacalar. No food / drinks available. There is a Kiosk with a 15min walk at the main road.

With access to the lagoon. Rent Kayaks for free.

Stayed in December 2021

Room was really comfortable and nice! very cute decoration

Stayed in November 2021

The road leading to the hotel needs some work. There is minimal parking space since I rented a car. The hotel needs some upgrades in their air conditioning.

The Manager/owner was an amazing gentleman. He helped me find a Mariachi for my wife on her birthday. He also gave us a complimentary wine and was able to obtain some beautiful designed cookies. The hotel was just outside of town. We were provided with information such as places to eat and activities to do. They were correct with both.

Stayed in July 2021

The property is located just above the lake, and the dock was a wonderful space for relaxing. My kids and I enjoyed using the kayaks. The room itself was simple but functional, and served our needs. It was nice to have a refrigerator, but the kitchen wasn't equipped with cutlery, plates, cups, anything. Overall, though, a decent property offering good value for money.

Stayed in July 2021

Nothing our room was canceled

Nothing, our room was canceled d/t electricity issues??🤔and they offered to change to a different hotel! My son was disappointed for the downgrade

Stayed in April 2024