Good location!

Everybody was very nice.

Stayed in June 2024

El cuarto muy grande, limpio y silencioso !

Stayed in June 2024

We almost didn’t stop because it said Twin beds. In fact, it was a wonderful King size!! Need to change the booking as♥️

The bed was so comfortable. The room was clean and large. The staff was very friendly!!

Stayed in June 2024

No supper

Breakfast

Stayed in February 2024

Underground parking felt very secure, with elevator access to the hotel. The gentleman at the front desk when I checked in was very friendly, helpful, patient with my poor Spanish.

Stayed in January 2024

Wide space

Stayed in January 2024

There is no place to eat in the afternoon. Restaurant only open in the morning now. Maybe later when business picks up again.

Nice clean, large rooms. Good beds, pillows, and linens. The bathroom was large. There is plenty of hot water. Matehuala is an excellent overnite stop if you are heading south. Also, it is an excellent place to stay for day trips to Real de Catorce.

Stayed in November 2023

It was nice looking, clean and comfortable.

Stayed in August 2023

Restaurant open for breakfast only. No good places to dine within walking distance. Location in town difficult but parking is provided.

comfortable and clean for a one nights stay.

Stayed in August 2023

1st day I got stuck in the elevator and the ac had went out.

The staff was always sooo helpful.

Stayed in July 2023

No coffee in room. Breakfast not included in price .

Friendly, helpful staff. Big, comfortable room. Central location.

Stayed in May 2023

Our only disappointment has been the restaurant no longer being open for dinner. Have never found an area Hera that was better than what they served. Still an excellent breakfast though. The parking is a safe place for cars however the ram down is very tight to get down.

Our place to stay for over a decade going to and from Puerto Vallerta. Can’t say enough about how comfortable we have been over the years.

Stayed in April 2023

Unfortunately breakfast wasn’t served before 8:00 am. To late for us. Not even a coffee. And the restaurant was closed. Also the room equipment was a bit low. Only one towel for each, no cups/glasses, no Kleenex. It was just what had to be in the room. Hair dryer and TV remote control at the reception. It was okay for one night.

The Room was super spacious for the 2 of us. And clean.

Stayed in February 2023

The building was secure, as well as the parking, the beds were very comfortable, and place the entire place was very clean

Stayed in February 2023

the restaurant is closed for dinner. We’ve stayed at this place twice every year for over 10 years and the food and service at the restaurant was a big attraction. Breakfast is still excellent but miss the evening meal very much. Understand the hours may be expanded in April.

feel very safe there

Stayed in February 2023

The streets are very narrow and it's very easy to get confused if you don't live there and happen to go the wrong way A helpful tip is many cities in Mexico have every other street one way. But a little confusing is many times they park cars both ways in one way streets and with few signs. You can't tell you are going the wrong way until a car comes at you blinking their lights honking and yelling at you, " Hey Amigo...you're going the wrong way!". The bathroom tile gets very slippery when wet, so walk softly there if the floor is wet from the shower and lay a bathmat and towels down so you don't slip. .

The Rooms were massive! They were furnished really nice with two Queen beds...very comfortable. The bathroom was modern and glass shower door pretty. The towels were soft and we had everything we needed including a wash cloth and bathmat. The view from the second floor overlooked the main square which had a huge lovely decorated tree🎄. The staff was so helpful and spoke good English. Carlos was his name. The parking was underneath and clean and safe The breakfast buffet was only $9.95 US per person and WAS THE VERY BEST BREAKFAST BUFFET WE HAVE EVER HAD!!! The sheets were clean and soft and pillows were nice. The room smelled clean and fresh Carlos explained how to operate the TV and even sent someone back up to help us after I pushed several wrong buttons on the remote. He helped unload and reload the next day. You couldn't find a nicer staff anywhere The Kirkland Coffee is farmed locally, but we learned later Starbucks buys it, and I can taste why. It was the very best coffee I've ever had in my entire life, bar none. We walked around the square after dark, which was just off the corner of the hotel, and felt very safe at all times. The decor in the hotel lobby was exceptionally lovely with some of the prettiest tile work I've ever seen They had it decorated really nice for Christmas 🎄 All the people we met, whether working at the hotel, or perfect strangers on the street were super friendly and very helpful. Even though our Spanish was limited they tried to answer our questions and were very gracious. The breakfast buffet staff was very amazing. After we were already happily full, the cook had the waiter bring us our some special treats which were excellent.

Stayed in December 2022

Location is great, food, shopping, transportation all within easy walking distance.

Stayed in January 2023

old school atmosphere

Stayed in November 2022

Location, right across from the plaza with restaurants and food trucks. Staff, very helpful and professional. Secure underground parking. Breakfast buffet in their restaurant was the best I have ever had in Mexico. Many choices for hot entries to include chicken, beef and vegetarian. wonderful fruit, fruit salads and juices as well as bread, cereal, yogurt and toppings. The service was impeccable.

Stayed in December 2022

Hotel is okay but there's no restaurant and the neighborhood isn't that exciting. Very crowded and loud. Every electric devise you need you have to get from the reception either remote control or hair dryer. There weren't even Kleenex or cups. I guess people steal everything.

Was the second time for us. The staff is very friendly. They also have a parking garage. And the breakfast was the best we had!!

Stayed in March 2024

The rooms are clean, but they are in dire need of an update.

Good, central location with walking distance to several major attractions. Breakfast buffet is excellent with great service.

Stayed in February 2024

There wasn't much to dislike. It was clean and modern with an elevator for the upper floors. The room was comfortable. I wish there had been a small swimming pool but I could also do without it.

I liked the fact that it was next to a park where there were some vendors and food trucks serving meals and I could eat seated at a table on the sidewalk. (The restaurant at the hotel was closed for some reason and I didn't feel like going out too far to a restaurant after dark.) I also enjoyed walking to the market area late afternoon and back to get a feel of the city.

Stayed in April 2023

No amenities.

Clean and comfortable.

Stayed in April 2023

Windows were absent.

Nice

Stayed in March 2023