Well... in the period we were there they were renovating the building in front of the hotel. A "little" noisy week, but I think that one day the renovating will be over. :) The breakfast: let say - basic. But really basic (toast & jam). But... considering the price we paid for the accommodation at the hotel Coco Rio... it's ok.

This is a very good place to stay if you are visiting Playa del Carmen. The rooms are very comfortable, clean and nicely appointed. The vibe we get from the balcony is so amazing. We found the host extremely kind and helpful. Nice, central area, close to the beach and also close to all the shops, market, restaurants and night life. Will definatly return to this place for next vist… We had a wonderful time, thank you!

Stayed in May 2024

No one is ever at the reception. I didn't receive instructions in advance so I had to call the number at the door theb they ask me to send a whatsapp message instead. Would have been nice to receive the instructions in advance to avoid the wait. Breakfast is a joke, toast that is at least 2-3 days old, jam and butter. If you want to take anything extra you'll have to pay. I didn't have the keys to the safe and they promised they'll come at 12 pm but nobody showed up, I had to text them again and after 30 min I received a text saying that the key is downstairs next to a lamp in the reception

It's all about the location, it's just around the corner of the 5th Avenue. Little cozey hotel, clean room, comfy bed.

Stayed in May 2024

Parking on the street is not too bad, but you'd need to find coins for the parking meter which is 10 pesos per hour and they don't charge from 10pm to 10am thankfully. No elevator. Breakfast is located at Hacienda hotel which is one block away; they have drinks and toasts only. Anything else for breakfast is extra. The toast is already there toasted, but don't know how long. They could easily improve it by letting the guests toast it. It's noisy at night until maybe 1am, so bring earplugs. I didn't see that they provided ear plugs in the room. Curtains are not blackout. You may or may not get beach towels from reception. They also should be more proactive on asking for documents the day before, instead of asking for them when I get there and I'm waiting for the code to unlock.

Located near the Quinta Avenida within a few feet where it gets busy and loud. Rooms were decorated well with a theme. Building has 3 floors. Clean. The room was really spacious. AC worked well. There was hot water fine although having four knobs on the shower with no instructions can be confusing (use the left one for hot water).

Stayed in May 2024

At first we booked the apartment without the balcony but we were offered a free upgrade to the superior room so we took it which was a mistake. Turned out that rooms with the balcony are facing the street that is loud at night. Also during the day there's a construction going on, so it's a loud apartment during the day as well. Luckily after the first night we got the room changed back to one without a balcony that was silent. So I'd recommend booking these rooms. For breakfast expect only toast with butter and jelly, black coffee, water, and juice. We got these for 5 days in a row so that's most likely the only free offer. But you can also order there a proper breakfast for extra money, it's big portions and a bit cheaper than in a regular restaurant in the area.

- strong wifi - comfortable mattress - location (right next to 5th Ave) - you can use the pool that is at the breakfast place

Stayed in April 2024

Really hard to find it (entrance inside of a restaurant). But once gettig in everything was fine...

The lady was very helpful on communication during and after checking in with room facilities. She followed up with us very closely when we thought we had left a shirt in the room after checking out - best customer service ever!!! The free breakfast was not as bad as other review comments: It's actually not very far to walk from the hotel and the option we selected was good (yes we did need to pay milk for coffee but not much). The waitress was nice too. 100% Recommended!!!

Stayed in March 2024

What I don’t like is breakfast. Breakfast was in the different hotel and was very bad. What they proposed for breakfast is eggs with toast, or just toast with butter and jam. Coffee was bad also, if you want milk you need to pay for milk (((. I highly recommend for hotel don’t write that breakfast included, or propose different place for breakfast. A lot of very nice small cafes and restaurants are close by.

Location, cleaning, staff are very good.

Stayed in March 2024

Noisy at night Staff could be more helpful Not possible to store luggage

Very central location Nicely furnished, spacious apartment

Stayed in March 2024

The breakfast wasn't served in the hotel but in a diffrent one only few minutes walk awah for me which wasn't a problem at all for me because there was no loud noise or scents from the kitchen suited me just fine but for other people it may not be as convenient. ! Continuing on the breakfast was exactly the same every day scrambled eggs with bread sometimes with a tiny amount of see through slices of fruit and coffe but it is enough to get you going not for anyone who enjoys a big breakfast though .

I loved the central location of the hotel despite the entrance being through the middle of a restaurant which I found a little unusuall but it was like stepping into a secret garden from the loud street noise into this magical world and a secret garden where you could switch off the noise and unwind I loved that plus the beauty of the bamboo trees and other equally beautiful plants within the centre of the property was magical

Stayed in March 2024

Poor WiFi and ripped towels

Location

Stayed in March 2024

Breakfast was quite light and with no choice. In addition, breakfast is in another building, 5 minutes far from the hotel. Not a big deal, because walking in this area is quite nice, but it is good to point it out.

Beautiful position, clean and with a very wide room. I didn't hear any noise from the street, even if the hotel is very close to the main pedestrian street of Playa del Carmen. Beach is 10 minutes far from the hotel.

Stayed in January 2024

Our room window/balcony faced the street and it was VERY noisy well into the night with music from various venues, motorcycles revving etc. it was advertised as a quiet place.

The room itself was lovely. Good size. And let loved our little space outside of our room for relaxing.

Stayed in February 2024

All perfect

Beautiful room super comfortable and gray location and considering how closed it was from 5ta avenida it was surprisingly quiet at night

Stayed in February 2024

- wish I had a coffee maker / hot water available - the breakfast is in another hotel 2 blocks away... it's simple (eggs, fruits, one toast, 1 coffee without milk (milk was extra :( - there is a bad smell coming from the bath... just close the door, and it's ok in the room. - tv doesn't work but I have my computer

- great location and surprisingly SUPER quiet (room 21) - very cute decor and center patio with books available - Good AC, good hot water pressure and stable wifi, the mini fridge - no concierge at the desk but staff is nice and very helpful

Stayed in January 2024

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Staff is really nice. Location is perfect. No noise. Clean. Everything works.

Stayed in December 2023

There’s so many stairs, but hey! We can’t rebuild Rome!

It’s always clean and cozy.

Stayed in July 2023

Clean, close to 5ta ave, comfortable

Stayed in July 2023

The bathroom had a water leak in the faucet on the right.

The hotel room is very nice, it has details that make it look very good.

Stayed in May 2023

Bath was slippy, we had to put a t-shirt down to stand on whilst we showered. Fridge wasn't plugged in when we arrived, luckily I had noticed this before putting some drinks in !

Breakfast was good, location was a bit vague at first when we tried to locate it though. Staff were great, very friendly and accommodating. Hotel location is good, just off 5th Avenue

Stayed in May 2023

Location

Stayed in March 2023

Could use some updating.

Very spacious, clean. Staff very attentive. Location and price can’t be beat.

Stayed in June 2021

That there’s no signs about to pay for parking on the streets

Location and staff

Stayed in May 2024

This is not a hotel. This is an airbnb property and they only want to give you instructions via wassup app and check in with codes even when you book on booking.com. I could not get wassup to work so they completely ignored me. They refused to give me checkin and checkout instructions and sent me to a closed restaurant for breakfast. Do not pay ahead or they will try and keep your money and not give you check in instructions. This is not a hotel with check in hours. Hideous. No breakfast.

Good aircon.

Stayed in May 2024

Very fantastic hotel , perfect position in the centre but silent during the night ! I would like to report about Marita and Aracelis, that helped us a lot during our permanence , very professional

Stayed in May 2024

To start receptionist very rude and not respectfully at all, barely seen her at the desk, it was one day I asked for more toilet paper and soap and she said I cannot give you more. Then on my room fridge it was rust, bed sheets dirty and towels clean but had blood stains. To end this breakfast is advertising but oh well surprise, staff call it as continental breakfast which is pice of bread and coffee or juice. Save your time and your money I believe you can find better options. Also no pool at this site

Location Great, and parking easy to access

Stayed in May 2024

Best money value, great location

Stayed in March 2024