Carrete Puerto Juarez - Tulum kilometro 104, 77737 Akumal, Mexico
#23 of 55 hotels in Akumal
Guests' ChoiceBased on 115 hotel reviews
8.3Cleanliness
8.6
Comfort
8.8
Location
9.3
Facilities
8.1
Staff
9.1
Value for money
7.7
Free WiFi
7.0
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End of dialog contentReviewed: 8 June 2024
Lisa
United StatesBreakfast is ok but not great
The location and view
Stayed in June 2024
Reviewed: 2 April 2024
Jane
CanadaIf you enjoy swimming or snorkelling on your own do not go here. Continual harassment by park ranger to stay in a small roped off area. To go outside that you have to wear a life jacket and pay to be in a guided group. The beach is in a national park. Extremely restrictive.
Staff were great except for officious and rude park rangers
Stayed in March 2024
Reviewed: 20 March 2024
Gerard
United KingdomPrices at LOH-Ha restaurant were high
Perfect location, friendly staff and nice relaxed feel
Stayed in March 2024
Reviewed: 15 March 2024
Patricia
United StatesRESTAURANTS ONLY OK. MARK THE HOTEL ENTRANCE MORE CLEARLY OR TELL GUESTS AHEAD OF TIME WHERE TO ENTER THE HOTEL. IT WAS CONFUSING.
I LIKED THE DIVE CENTER, THE BEAUTIFUL WATER, THE HUTS, THE BREEZE THE PALM TREES, THE ROOM #415. MANUEL AND JUVES VERY KIND & SPOKE GOOD ENGLISH. RESTAURANTS ONLY OK.
Stayed in March 2024
Reviewed: 26 February 2024
John
United StatesThe refrigerator in the room made a loud clank, every time it turned on, which was sufficient to wake us. The water was only tepid at best, so showers were rather nasty. The room itself was in good shape, the fittings in the bathroom were rather corroded - possibly the humidity, though we didn’t see this at our other two lodgings.
The location was fabulous; easy access to the beach and snorkeling. Included continental breakfast was a good sized plate of fruit, a lot of toast, coffee, and juice. Other good restaurants were nearby. Staff were helpful in arranging money exchange and shuttle to the next hotel.
Stayed in February 2024
Reviewed: 12 February 2024
Mercier
United StatesThe free breakfast was actually a discounted breakfast
Location and atmosphere
Stayed in February 2024
Reviewed: 31 January 2024
Heather
CanadaPrices here have become very high compared with past years. Some prices for local products are higher than we would pay in North America.
Lovely beach and nice accommodation.
Stayed in January 2024
Reviewed: 11 November 2023
Joanne
United StatesHad problems with toilet! And no tv!
Stayed in November 2023
Reviewed: 25 July 2023
Esmeralda
NetherlandsThe location is beautiful, relaxed and clean. The staff is friendly and helpful with your bags or any other request. The Akumal Diving Center is right by the hotel for great snorkeling trip to see the turtles. Also nice restaurant of the hotel. So great place!
Stayed in July 2023
Reviewed: 29 May 2023
Lauren
United Kingdomwe had a loud couple in the adjoining room, and could hear every word they said, so the walls/adjoining door are not sound proof at all.
the location is great, also so close to their restaurants for breakfast and lunch. the staff were also really helpful whenever we needed advice or taxis
Stayed in May 2023
Reviewed: 27 May 2023
Rhonda
United StatesThe busy beachfront and restricted access to swim freely in the sea were a major disappointment. The area has become a national park with continuous groups of people going on guided snorkeling trips. There is very little area for swimming or snorkeling on your own.
Staff were friendly and helpful. The veranda setting for the included breadfast was beautiful, as was the setting for the beachfront pool. The food and service at the bar/restaurant were great. The proximity to the beachfront village, with services and great restaurants was a plus.
Stayed in April 2023
Reviewed: 14 May 2023
Michael
United Statesmassive amounts of seaweed. but this effects all hotels in this area of Mexico.
older Mexican hotel. not a fancy all inclusive. great location, beautiful pool. sargassum sea weed on beach is a problem but all beach hotels in this area are effected. Hotels lol ha restaurant and bar are great. Hotel staff helpful and responsive.
Stayed in May 2023
Reviewed: 1 May 2023
Tina
United Kingdomgreat location if you are visiting Akumal to dive/ snorkel. friendly staff really helpful, rooms were large clean and well equipped
Stayed in April 2023
Reviewed: 18 April 2023
Chris
Andorradated , needs a re vamp
close to the beach
Stayed in January 2023
Reviewed: 14 April 2023
Am
United KingdomThere are too few places to eat.
It was right on a beautiful beach.
Stayed in March 2023
Reviewed: 25 February 2023
Steve
United StatesNo snorkels available
Bungalows are spacious and comfortable, with a great continental breakfast included, with beach chairs under palapas provided.
Stayed in February 2023
Reviewed: 18 February 2023
Simon
United StatesThe breakfast vouchers only cover continental breakfast but you can apply it to your meal. They don't open til 8 so missed breakfast on the last day. Prices are more resort prices or American prices rather than local prices. Pretty expensive lodging.
The location is beautiful. We could walk everywhere we wanted to go. Loved the beach chairs and sun or shade options. Water is very clear. You could see fish just standing in the water.The food was very good. Great staff. You could walk into town as well for great fish tacos at the Ultima Mayan (something like that). Best fish tacos ever and not at American prices
Stayed in February 2023
Reviewed: 14 February 2023
Frankie
United KingdomNo spotty mirror. Only one in bathroom - it was old, and I could only see a part of my face. I have been known to go out wearing clothes inside out/ back to front (husband never notices!!) So a full length mirror would have been great. Bungalows could do with refreshing.
The staff and seevice were fabulous. Everything is close by - the beach, restaurants etc
Stayed in February 2023
Reviewed: 13 February 2023
Debra
United StatesThe location was fabulous. Our room was just steps to the beach. We appreciated the Continental Breakfast and ate at LolHa everyday for breakfast
Stayed in January 2023
Reviewed: 6 January 2023
Tobias
Germany- Its a very busy beach with lots of day tourists, the beach itself is quite full.
- The location is great, right at the beach. Unfortunately the beach in front of the hotel is just the parking place for boats, but its just a few steps to the beach entrance of the next hotel. - The pool is really nice - Parking right next to the bungalow
Stayed in January 2023
Reviewed: 3 December 2022
Adalie
United StatesNothing
this was our third time to the property. the pool, beach access, and rooms are all excellent. Free secured parking. Staff are kind and helpful. This is a great hotel to spend you first and last nights if you are flying out of Cancun (and renting a car).
Stayed in December 2022
Reviewed: 15 November 2022
Ulf
SwedenPerfect for snorkelling with turtles. We saw at least a dozen and stingrays and other beautiful fishes. Nice beach bar/restaurant. We stayed in a bungalow which were basic but ok. The whole place needs some care. Lots of things are shabby and partly broken. in total though a nice experience for a medium budget traveler considering what other beach resorts charge.
Stayed in November 2022
Reviewed: 28 August 2022
David
BelgiumThe rooms are basic and in desperate need of a face lift. The fridge in the room is so old it made such a noise we had to turn them off at night.
Huts by the Turtle beach
Stayed in August 2022
Reviewed: 2 May 2022
Heather
United Statesa little dated, very firm. beds.
location, cleanliness, and staff
Stayed in May 2022
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