THE ONLY COMPLAINT I HAVE IS ON OUR LAST DAY THERE A GROUP OF 34 PEOPLE (LET ME REPEAT THAT: A GROUP OF 34 PEOPLE) CAME TO THE "BEACH CLUB". BEING A SMALL RESORT THAT MANY PEOPLE TOOK OVER THE AREA AND THE WAIT STAFF!!! I DON'T THINK THIS IS FAIR TO THE CLIENTS WHO HAVE PAID ALOT OF MONEY TO STAY THERE!!! WE WERE EXPECTING A QUIET AND PEACEFUL STAY AND IT WOULD HAVE BEEN EXCEPT FOR THAT DAY!! I HOPE IN THE FUTURE CASA VIOLETA WILL BE MORE THOUGHTFUL WHEN ADMITTING GROUPS!!

THE BREAKFAST WAS DELICIOUS!!

Stayed in March 2024

Window screens were not mosquito proof ☹️

Good breakfast strong coffee fresh OJ and tasty breads. Beach location perfect!

Stayed in January 2024

Due the weather (lots of rain) and humidity and no a/c in the bungalows, the bed sheets, towels etc felt damp.

The food was incredible and everyone was so friendly and kind. Yoga in the morning was wonderful and the setting was perfect.

Stayed in December 2023

The amount I was charged was different from the Booking price even though the booking price claimed to have included all taxes and fees. The property decided to overcharge me based on an exchange rate I was not aware of. It was a headache going back and forth between Booking and the property and ultimately my credit card to dispute this. I have never been charged an exchange rate difference when the price listed was in my local currency. Why would the price be listed in USD but I was charged in MXN and of course it was over the USD amount. My credit card initially refunded the difference but the property rejected the dispute. BOOKING was no help in the matter. I also felt the shower curtain was too short and caused the bathroom to flood everyday. At night no running water was available.

The food and the servers at the restaurant were excellent ! They were very friendly and all the food was very tasty and fresh. The location on the beach was perfect and magical. I could come back to Tulum only because of this place however there some cons that make me reconsider.

Stayed in August 2023

not a lot.

location and general vibe

Stayed in May 2023

No AC

The room and location was great. The restaurant and food was awesome. I would have liked air conditioning, and a blow dryer in the room, otherwise it was great! I would come back.

Stayed in February 2023

I got electrocuted trying to plug in the charger for my phone. Had some small things stolen.

The location is fantastic. Right on the beach. Restaurant is excellent. The ceviche should not be missed.

Stayed in August 2022

Room was a little small and dark. But overall fair for the price.

The best part of this hotel is the restaurant. The breakfast is amazing and the pizza is one of the best in Tulum!

Stayed in April 2022

Se only had one detail, we went out to a wedding and came back to a closed gate. It was difficult to access and nobody answered the knocks or phone

The restaurant, beds at the beach and room where excellent

Stayed in February 2022

Food was great..Beach amazing ..Staff were fantastic.

Stayed in December 2021

We got the room next to the parking where the power plant was located. The noise and the fumes where not pleasant. You should definitely do something about the CO2 being release by power plant.

Like that is still away from most of the busy areas. Food was also good.

Stayed in January 2022

Great staff, great location. Everyone was very friendly and helpfull. Very good food.

Stayed in January 2022

We also stayed in the Iris bungalow for the last few days and think this should not be available with an extremely noisy generator and staff area / construction site right next to the bungalow. Casa Violeta helped us in dealing with this, but we think this should be fixed or guests should make sure to not get this bungalow. Partying and drinking tequila until late proved to be a good remedy as well. FYI the included breakfast included is simple (continental); eggs (like the really tasty huevos rancheros) are not included.

Perfect, relaxed location for Tulum beach. Beautiful rooms + beach and relatively quiet. We stayed in Ixchel for 4 nights and really enjoyed everything. Gianpiero the manager was really helpful in accommodating our stay and the rest of the staff was very friendly. They serve really nice food at the restaurant and the atmosphere of the hotel is intimate.

Stayed in November 2021

having the air conditioner off at night was understandable for the environment, but having all of the electricity turned off each night was tough, because then fans don’t even work to keep some airflow. we must have misread the fine print, because it definitely caught us off guard, and made it harder to sleep than we expected.

the food was excellent

Stayed in December 2021

Need A/C in the room.

The room, service and that is near the beach. Great food!

Stayed in October 2021

aircon in rooms would have been huge upgrade

amazing staff and food. loved the location

Stayed in May 2021

The room with a mezzanine and stairs was a little unpractical with our one year old.

Wonderful breakfast and food though the service was a little slow. My husband suggested I use it as a tool to bring my own internal pace down and chill! The views are superb Lovely hotel and surroundings. Hammocks, swings, sand and palm trees, a beautiful shala to practice yoga. Paradise!

Stayed in April 2024

perfect on beach location-stepping from the room to the sand was awesome!

Stayed in March 2024

Nothing! Everything was beyond expectation

Amazing location on the best part of Tulum beach (quiet zone 5 min walking from the party zone). The rooms are stunning and completely immersed in the nature. The breakfast and the food in general is so good!! Cannot recommend more! In my opinion the best in Tulum! Grazie mille a Giampiero and the staff !! They are all super nice and friendly

Stayed in February 2024

The beach bag and laundry room bags are in the room to take, but they do not tell you that if you don't leave it in the room upon departure, they will charge you $90 for the beach bag and $25 for the laundry bag. They should put a note, that these items need to be returned to the room.

Stayed in December 2023

Old Sargassum filled beach, the weekend manager (don’t remember his name) was unresponsive and careless of issues that came up during my stay. Water pressure was poor and some times no water at all in the facility.

Location, great restaurant and cleaning staff.

Stayed in August 2023

my nephews wedding

friendly staff very helpful

Stayed in January 2023

Relaxed atmosphere with super nice staff. The welcome of Marvin from the reception was amazing! Thank you for explaining everything thing in detail and being so attentive!

Stayed in November 2022

There was an awful smell of sewage around the property, and especially in our bathroom. Our room was also very damp as well as loud due to the noise from the generator. We couldn’t sleep at all and when we complained after the first night we were told we could move room, but to one without air conditioning. When we requested for some of our money to be refunded after a terrible experience we were refused. The sewage smell was so bad around the hotel that I actually vomited whilst waiting for our taxi. The whole experience could have been made better if the staff were at all apologetic or had tried to make up for the issues but they simply did not care. It’s a shame as we stayed here in 2015 and had a totally different experience but now we definitely would not go back.

Stayed in November 2022