Everything was flooded and inaccessible, even getting there by "Taxi" was a nightmare

While Casa HX was beautiful, getting there was an absolute nightmare. Next trying to get to the beach was near impossible, everything was flooded and not accessible

Stayed in October 2024

Location is not the best, is far from the town center and with all the flooding is difficult to even take a 15 min. walk to the beach without getting your feet swamp in water and mud, or going out at night. Taxis charge you more because of the distance and the huge pounds of water they need to go over to reach the hotel. Also not all food items in the menu of the restaurant were available, because of the difficult access they have trouble receiving merchandising from vendors.

Overall the property is very nice very quite and relaxing, I really enjoyed the 2 swimming pools, the room was very clean and spacious with very comfortable beds and the staff is very friendly and welcoming.

Stayed in October 2024

it’s quite a long distance from the center

It was super clean and the staff were amazing!

Stayed in September 2024

Nothing really but do come prepared for mosquitos, they are ferocious on the entire island.

Beautiful hotel facilities, very luxurious feel. Modern but authentic. Super staff that go above and beyond to help and inform. Lovely breakfast and even better restaurant menu. Amazing shower. Great location near beautiful Punta Cocos. Great views of the jungle.

Stayed in August 2024

The onsite restaurant service was slow, often missing ingredients for beverages listed on their menu, and food was often overloaded - too sweet, too salty, etc. Disappointing given the distance offsite to other options, especially during the low season.

Beatrice and her staff were above and beyond. Friendly, welcoming and helpful. The room was immaculate; very clean, spacious and comfortable. The common areas and grounds were beautifully kept, and added privacy to the rooms. The terrace was a beautiful place to watch the sunset. The included breakfast was light and fresh.

Stayed in August 2024

Breakfast was too small and they said if we wanted more, we would be charged.

Very nice and helpful staff and it was really comfortable, also a good place to rest.

Stayed in August 2024

A bit poor breakfast and the same every day - coffee, slices of fruit (usually melon and papaya or watermelon), one piece of toast, a sweet roll, some butter, jam, yogurt and a tablespoon of granola. It's hard to call it a continental breakfast or any other breakfast. Eggs or omelettes are also available, but you have to pay extra for them.

Beautiful hotel and very nice and helpful staff. The hotel is a little away from the city center but it is close to the most beautiful beach, Punta Coco, where you can see flamingos. The streets are still flooded, but you can easily get into town by walking along the beach or, unfortunately, paying 150-200 pesos for a taxi. There are a lot of mosquitoes on the island, it is worth using the spray even during the day. The rooms are nice, large, cleaned every day and the beds are incredibly comfortable.

Stayed in August 2024

Too far from the bulk of activities and town.

Lovely building and facilities with a good restaurant.

Stayed in July 2024

The breakfast was not good - but you could order some eggs instead but you had to pay for it.

The hotel and rooms are beautiful - location near punta cocos. Staff is really friendly and we booked one excursion to the mangrove which was really nice! Also room service is possible, which we appreciated. The restaurant is very good.

Stayed in June 2024

The area around one of the pools smelled a bit of sewage (not the pool itself), and breakfast was honestly a disappointment; fit for a 1 star hotel rather than a place like this. Other than that, we really enjoyed out stay. PS: It's a bit secluded from the city centre, 25 min walk or a $200MX taxi ride, so keep in mind in case you plan to go to the centre often.

Very nicely designed, the room was quiet and comfortable, it has two swimming pools, and we definitely recommend the restaurant at the hotel.

Stayed in May 2024

Amazing hotel with beautiful facilities, delicious food and cocktails! Room is very comfortable, spacious and beautiful! Staff really goes above and beyond to ensure your stay is great! Also has a beautiful rooftop for sunsets!

Stayed in April 2024

The included breakfast was not very filling. The restaurant is rather expensive.

Very calm atmosphere and the whole hotel is simply stunning. There are many details to be discovered. The beds, towels and robes were incredibly comfortable. Everything is very clean and we felt at home. The hotel is close to Punta Coco which is a beautiful beach with a lagune where the bioluminescence can be seen under the right circumstances.

Stayed in April 2024

I would just add a bit more variety for breakfast, and provide a pool towel to better enjoy the pools. We also found a bit strange that were not cutlery, mugs, glasses, nor kitchen tools provided as we had the room with the kitchen. Maybe something to provide in these rooms

We really loved this accommodation. The staff has always been extremely kind and available to accommodate our requests. I'd definitely recommend it to friends that will go to Holbox.

Stayed in April 2024

Staff are super friendly and helpful. Food was incredible, one of the best in Holbox. If you are planning a relaxing stay, it’s one of the best places, as it’s very close to virgin beaches. I’ll definitely be back.

Stayed in April 2024

Roof restaurant a bit dark, table needs a lamp to see what we were eating. Music too loud, probably an age thing.

Friendly welcome, good comms, cool room, good advice and head torch loan to see bioluminescence

Stayed in April 2024

Included breakfast was terrible (toasted bread looked like left over from the day before).

We loved the room and comfortable bed! Rooftop amacas and yoga mattresses available. Close to bioluminescence sites.

Stayed in April 2024

Getting there and getting around is a bit of adventure since there is no paved roads on the island. Recommend renting a bike or buggy (the staff can arrange that).

Excellent place with a really good restaurant. Helpfull staff.

Stayed in March 2024

The location

The staff and the bed

Stayed in April 2024

The distance from town and from Punta Mosquito could be a disadvantage.

Everything was wonderful! We really enjoyed the large, clean room with very a comfortable bed, the pools, breakfast and rooftop bar/restaurant. We also took advantage of the massage facilities which was a great experience. The hotel is located on the less touristy part of the island which we preferred, even if it's further away from the town. The beach is wilder and only a 5 min walk away from the hotel. The staff was very helpful and always available for any questions of recommendations.

Stayed in March 2024

Food is a bit more expensive than the rest of the island. Would have been nice to have tea in the room.

The hotel team, always ready to help you and attention to the details including interior. Calm and relaxing environment.

Stayed in April 2024

We were completely fine with the location, but we were there during the dry season. Even in the dry season there were some large puddles that were difficult to get around. If you are going during the wet season, getting around the area is probably very challenging.

We loved our time at Casa HX! The staff was so kind and helpful. The facilities were excellent; we really enjoyed the pools, the free breakfast, the game room, the hammocks, the rooftop bar, the bicycles, etc. We didn't make use of the spa, but it was nice that it was there. There was plenty of free purified water, which was a ice bonus. The location isn't super close to downtown, but it was walkable when the weather wasn't too hot and it was easy to get taxis (it cost about $12 per trip). It was also close walking distance to beaches such as Punta Cocos, which has bio-luminescence and beach clubs, and Puerta Azul Beach Bar.

Stayed in April 2024

Loved everything! But a heads up, it’s a 25 minute walk into town and if you aren’t up for the beach walk or street walk it is roughly $20AUD for a taxi one way.

We loved loved loved our stay here! Right from the start the staff were so friendly and accomodating and really took care of us. The place is beautiful and so relaxing! We splashed out and got the room with the private plunge pool and it was definitely a lovely well worth it treat! The included breakfast was light and yummy! Juice was amazing and coffee was great too. The cocktails there are also very nice too. The staff and more than happy to book taxis for you which is great especially if it has rained and there are many deep puddles. We ordered two early more tacos for yours and our ferry out and they both came promptly. I have nothing bad to say about our stay! It was perfect!

Stayed in March 2024

The breakfast was included, but it was small - just a bowl of fruits.

Clean, modern, spacious, relaxing. The stuff is polite and friendly.

Stayed in March 2024

Not much, everything was quite lovely

Although others have said they were disappointed that the hotel is far away from the town center, but we very much enjoyed the quiet, proximity to the beach and being in a area of town that wasn’t busy. The food was good, the property clean, stylish and very comfortable and the staff were all amazing, especially Annie & Matias.

Stayed in March 2024