🤔nothing !

Everything! I have traveled a lot in MX and this Hotel was extra special! The staff , rooms , restaurant and location was fantastic! Fell in love with San Cristobal de las Casas ! This is definitely the place to stay if you make a visit ! Didn’t have time to visit the Spa , next time ! Patricia

Stayed in May 2024

Faucet in bathroom sink awkward

Everything was perfect

Stayed in May 2024

The beds are less comfortable in my opinion 

A beautiful and special hotel, excellent location, caring staff, breakfast in a restaurant facing the street, special, very beautiful, delicious with personal attention. it was fun!

Stayed in September 2023

No coffee facilities in room Limited options for breakfast

Beautiful hotel Nice and big bedroom Clean Well located

Stayed in August 2023

Nothing

The room was wonderful, with a great marriage of modern design and tradition, creating an atmosphere that made the journey worth while. When I set foot in the hotel I felt comfortable and relaxed, exactly what I needed, and it got better and better. Lovely room, great bathroom, just exquisite. The lobby was inviting and luxurious, the staff was excellent.

Stayed in August 2023

The room is not cheap! For the price we paid, we would have expected, at minimum, a kettle to boil water, to make tea or coffee, or some facilities like a mini-bar so that we dont have to rely on room service all the time. However, there is no such facility in the room at all.

The hotel location is perfect. The restaurant in the hotel is very nice too. The room is spacious and also has a balcony with green foliage. The furniture in the room is new, clean and well maintained. The rooms are well lit and there is enough lighting and air conditioning. Bathroom and shower is also very spacious and comfortable. The hotel staff are very courteous, give good advice, and help make fantastic arrangements for excursions and travels around town. Their suggestions for local shopping of fabrics, coffee, meals, etc were spot on!

Stayed in April 2023

Value for money.

The included breakfast isn’t that varied.

Stayed in April 2023

breakfast had limited selection and charged us extra for asking milk for cereals :) prices for tours and taxis via the hotel were 1.5-3x more expensive than elsewhere. Overall - not so great value for the price

Great location, clean, friendly staff

Stayed in April 2023

rather dark as window gives out on narrow patio full of plants

well appointed room, friendly staff, excellent breakfast

Stayed in March 2023

all good

very spacious room

Stayed in January 2023

nothing. Everything was excellent

Everything was excellent. From the location, cleanliness, location, and the attentiveness of the staff. I would definitely recommend your stay here

Stayed in November 2022

nothing

everything

Stayed in August 2022

The air conditioning in the room did not work This was a big selling point for us since very few hotels offer this amenity. There is a system in the room but the climate never went down to our desired level. It just circulated the air. Luckily it wasn't too hot. We kept the slider door open during the day to cool down the room. At night, it got too noisy so we closed it. This was the only time when it got a little stuffy and air conditioning would have been good to have. For a hotel of this caliber, I was surprised it didn't have coffee available early in the morning. Their restaurant opens at 7:00 am . We had an early tour that left at 6:00 am and would have liked to have had a cup of coffee before we left. Coffee makers in the room or in the main lobby would be a quick fix for early risers. The King size bed was comfortable, but a bit bouncy.

The hotel is lovely and elegant, with beautiful light and in a great, central location. The decor isn't traditionally rustic or colourful like other hotels in the area. Rather, it has a muted colour palette that is elevated and classy. The rooms are large, comfortable, and well appointed with a large bathroom away from the bedroom. The terrace in the Junior Suite, where we stayed, was wonderful and offered beautiful opportunities to watch the sunrise and sunset. The slider door opens to the bedroom and provides the lovely view, light, and fresh air.

Stayed in July 2022

there is an onsite restaurant, staff were friendly and helpful. helped on tours and transportation. the location is great and access to may options within walking distance.

Stayed in July 2022

Music all day and night in courtyard- can be heard from rooms. No AC ...but cool at night

Location, staff, room amenities ,parking

Stayed in May 2022

localization, breakfast, room size, silence, parking lot

Stayed in April 2022

excellent location and rooms. restaurant and wine selection also top notch. great job

Stayed in April 2022

Only quibble was that no one spoke English which made us work a bit harder on settling bills and ordering food

Beautiful property, the best food we had in Chiapas and really comfortable in a perfect central location. Free onsite parking in garage!

Stayed in March 2022

We loved everything about our stay. Great hotel. We wish we could have stayed more than one night.

Casa Del Alma was in a great location to the sites in the city and within walking distance to everything we wanted to do and see. The hotel staff was friendly. The lobby was a nice place to sit and relax by the fire pit. The rooms were very large and exceptionally clean. The bathrooms were nice with great water pressure. The restaurant served a lovely breakfast that was included in our stay and it was delicious. If I am ever in San Cristobal again this is my go to place to stay.

Stayed in March 2022

Food was fair. steak was a thin piece of meat which was over cooked. If you are going to advertise steak, serve a steak.

Beautiful property. Great location inside the volcano National park.

Stayed in February 2022

Nothing much to fault. It's expensive, but you get what you pay for. The spa treatments were a bit overpriced, but that's not why we visited.

Everything. It's a great place to stay. Would happily go back.

Stayed in February 2022

The bad smell emanating from the lift pit

The balcony and view across the city, the table fires, bar and spa all excellent

Stayed in January 2022

-

very nice place and perfect restaurant

Stayed in November 2021

Everything was excellent

Stayed in November 2021