Too many stairs to check in and out.

The tropical surroundings are gorgeous. Nice restaurant and friendly helpful staff.

Stayed in February 2023

Shared kitchen is so small it’s almost unusable. Signs threaten fines for normal behavior.

Cute cabanas in the jungle. Wake up to howler monkeys and go on the short botanical walk.

Stayed in February 2023

- wifi only available in communal area - restaurant a bit expensive

- location is great just by the entrance of the park - it was clean - had some nets above the beds against the mosquito

Stayed in February 2023

Rooster on location from 3 a.m. adding tip to restaurant check. Noisy fan cabin 21

Beautiful location. Waterfall. Many trees and beautiful flowers. Good food at restaurant, need a bit more attentive servers. Also, I left my sunglasses at the pool and they were quickly returned to lost and found.

Stayed in February 2023

There were some men working around our cabin which was quite noisy in the morning, but it just a minor thing. All in all our stay was great, would definitely reccomend.

The bed was really big and comfortable, especially after the nightbus from Bacalar. We could check in early, use the facilities and leave our bags in a locker and go and see the ruines when we arrived. That was really great. The pool is a bit tiny but still very nice.

Stayed in February 2023

nothing. they even let me check in early at 8am, which is great!

very clean. very friendly staff and good amenities.

Stayed in February 2023

The mixed dorm cabin was tiny... not much room to move around/put your belongings.

The location was amazing, on the river in the jungle and within walking distance from the ruins. The pool was lovely and the food was good in the restaurant.

Stayed in January 2023

The area, the place itself is in the jungle, you can hear all the jungle noise. Beautiful 😍

Stayed in February 2023

The pool is very refreshing 😄

Cabins are small so the turnover is important and you meet new people. We're in the middle of the Jungle ! You can hear the animals around us and learn about the plants.

Stayed in February 2023

charge you for water, small kitchen.

middle of the jungle,

Stayed in January 2023

the toilet inside the my room smelled like sewage. for this price one would expect better. Common kitchen was also quite worn down - didn’t try the restaurant cause I went to el Panchan

swimming pool, walking distance to ruins, very nice place in the middle of the jungle full of animals. King size bed room with private toilet was comfortable and comes with a safety

Stayed in February 2023

It was a bit odd that you could book a double bed with two people in a room with other double beds. Luckily we were the only ones in the room sharing the bed, otherwise it kind of would have had a bit of a swinger club feeling... and the room actually was connected to another room with three beds. So overall a lil strange set up. Yet, okay for one night.

Very nice place. Beautiful garden, good hammocks to chill in. Deck to do yoga on in the morning.

Stayed in January 2023

loud music at the pool, smoking and vaping at the hammocks.

close (walking distance,) to the site

Stayed in January 2023

Kin Balam has a very commendable policy of quietness after 10pm. Unfortunately, this is made utterly useless by the very loud live music (and fireworks) coming from the hotel complex across the street. At least, that's what we experienced during our weekend stay (Saturday and Sunday night). So, nothing bad to say about Kin Balam, but this was a bit of a bummer.

Absolutely loved the jungle setting and the fact that it's not too polished. We saw frogs, iguana and agoutis on the hotel grounds. And, of course, it's fantastically close to the entrance of the Palenque ruins.

Stayed in January 2023

Plumbing is definitely a problem as I caught a few bad whiffs around the place, but not in my room at least. The shower under the room leaked water all over the floor and there was nowhere to hang anything, so I ended up with soaking wet clothes after my first shower attempt. It’s also pretty greedy to charge guests 100 pesos just to stay on the hotel premises after checkout.

Great location, staff were all very friendly (to me at least!) despite many google reviews saying otherwise. I think I was in one of the newer dorms featuring essentially 6 double beds split between two rooms. It was super comfortable, cool and spacious. The grounds were also stunning, pool area nice and the sounds of nature at night pretty awesome.

Stayed in January 2023

they said early check in wasn’t a problem, but when we arrived before 7am in the morning we still needed to wait until 3pm for the check in.

nice cabin in the jungle. enough spots to relax at the swimming pool.

Stayed in January 2023

There is a charge after check out and the lockers provided have no lock so bring your own. The washing machine facilities were extremely expensive so make sure you have clean clothes prior.

Right in the jungle, pool, spa and restaurant. Not much more of a pull to the place except for the ruins and waterfalls. Two days at the property it’s self was enough.

Stayed in January 2023

water temperature in the shower could’ve be a little higher

very well set up, great rest, pool area. good restaurant, all in the middle of the jungle!!

Stayed in January 2023

spacious and clean site, hot water for shower, location excellent !

Stayed in January 2023

Very nice location with cabañas in the jungle. We liked the pool, breakfast and dinner options were fine and the presence of a kitchen to kook your own meal was a nice touch.

Stayed in December 2022

colectivo finish at 6pm

staff, beautiful location Benillili at the reception

Stayed in December 2022

they charge 5 pesos per litre for drinking water refills which I hadn’t come across before, also every time we asked for refills, the bar staff charged us a different amount

great location in the jungle and the pool was nice

Stayed in December 2022

Not sure there is anything. The restaurant was basic, but good.

Relaxing Nature Environment, Comfortable beds, the Swimming pool. The staff were super helpful and there is the opportunity to book tours from close by. The ticket office for the ruins is about 15mins on a nice walk away. It's also on the collective route to the ruins.

Stayed in December 2022

Romeo is the guy you find before the reception and he is so kind, nice and ready to give you all the information about the tours or about the city and the transport, for everything you need! Very friendly and adorable! Cesare was the driver that drive us to Misol Ha and Agua Azul and him as well was really nice with us like a security guard, taking care of us and driving very well, always in perfect timing. With him you feel safe and don't lose time of your precious vacation. They help us a lot in our trip. The best people we meet. Thank you!!

Stayed in December 2022

the dorm room was so tiny. 2 bunks & barely any room for luggage. the ladder goes all the way from the floor to the top of the bunk so you have to weirdly swing into the top bunk. i asked to move to a bottom bunk when no one else was staying in my room & was told no, no one else stayed in there. the damn rocks for the paths.

the location was great, out of town. across the road is a great restaurant. the restaurant was great & the staff were amazing with my lack of Spanish. the pool was great. the howler monkeys in the afternoons & toucans

Stayed in December 2022