Carretera La Trinitaria-Palenque km 414 Avenida del Lago de Tziscao, 30160 Santiago, Mexico
#1 of 4 hotels in Santiago
Guests' ChoiceBased on 37 apartment reviews
9.2Cleanliness
9.2
Comfort
9.1
Location
9.6
Facilities
8.8
Staff
9.7
Value for money
9.2
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: May 22, 2024
Veronique
MexicoThe food is expensive and plain
The location and the warm welcome.
Stayed in May 2024
Reviewed: March 1, 2024
Julie
MexicoThe family is so kind. They made sure all your needs were met. And the food was excellent. We had planned to try a different restaurant the second night, but the food was so delicious, we stayed at the cabanas for all our meals.
Stayed in February 2024
Reviewed: January 17, 2024
Beth
United States of AmericaThough food was good, there is a limited menu. But if you are staying just a few nights, it's fine.
Room overlooked the lake. Room was spacious. Had hot water. Family who runs it are wonderful. Restaurant on site.
Stayed in January 2024
Reviewed: December 16, 2023
Zuzana
Slovakiathe room smelled little moldy but we open the door for a while and it helped.
the cabin is super cute, spacious and the view is awesome! good wifi as well. the family has also a restaurant where you can order something from a limited menu. no drinking water available.
Stayed in December 2023
Reviewed: November 21, 2023
Patrick
GermanyAir in the Room was a little moist
Lakeview was amazing. Very helpful and friendly Staff.
Stayed in November 2023
Reviewed: March 1, 2023
Ashley
AustraliaN/a
The location was beautiful. The room itself was very cute. Toiletries provided. There is a restaurant too, unfortunately we were not feeling well and didn't get to try it :( Wifi was available.
Stayed in February 2023
Reviewed: February 24, 2023
German
Mexicoits a remote place then you need cash.
the view about the international lake
Stayed in February 2023
Reviewed: January 10, 2023
Mei
United KingdomEverything was perfect!
Location as it’s right on the lake
Stayed in January 2023
Reviewed: December 11, 2022
Allen
United KingdomLovely family run place. They picked us up as we arrived by local bus late and were a bit stuck to get there. Great food and great location. 👍
Stayed in December 2022
Reviewed: November 22, 2022
Kelly
United States of AmericaThe owners were very nice and accommodating.
Stayed in November 2022
Reviewed: November 12, 2022
Elke
BelgiumGreat cabanas with a beautiful view towards the lake. The family is super friendly and helpful. They make you feel at home. We also ate here one night and the food and hot chocolate was delicious. Would recommend!!
Stayed in November 2022
Reviewed: October 3, 2022
Dror
IsraelThere was a problem with the hot water at the shower.
The place is amazing. It has one of the most beautiful views i have seen. The staff was very nice and friendly, and tried to help us with everything we needed.
Stayed in October 2022
Reviewed: July 7, 2022
Guilherme
BrazilThe only issue is that after a strong rain on our first night, we were without power for around 8-10 hours and the wi-fi never worked again until we left. We slept 2 nights here.
Very friendly host that is also in charge of their restaurant. You have a few options for eating and restaurant is open all day. Location is really great, right in front of the lake and walking distance from the International Lake, where you can cross into Guatemala. It has wi-fi (not very reliable) and hot water (enabled upon request).
Stayed in June 2022
Reviewed: April 27, 2022
Raffi
United States of Americanumber 1 owner did everything to make make us feel appreciated. if your around here don’t even think about it book it and you won’t regret it
Stayed in April 2022
Reviewed: April 6, 2022
Franziska
GermanyIt's a great accommodation with an amazing location. It's simple, but absolutely sufficient. You can also buy wood for a campfire directly in in front of your cabin near to the lake. If you want to enjoy the quiet of the national park, it's the perfect place to stay!
Stayed in March 2022
Reviewed: February 22, 2022
Allison
United States of AmericaRestaurant was closed for renovation, which is understandable but I was disappointed I couldn’t try their food. There is a restaurant next door however.
Beautiful property right on the lake. Clean and rustic cabins with wonderful staff. First night was pretty cold, but they provide extra blankets which kept us plenty warm.
Stayed in February 2022
Reviewed: January 18, 2022
Sheena
United KingdomWe loved everything about this property. Do not hesitate for a second to book here. The family who look after the property are so lovely and hospitable, the restaurant food on site is delicious and we loved the campfire they put on for us with marshmallows on sticks. The location can’t be beaten for a weekend exploring the Montebello lakes - definitely do the tuk tuk tour of the lakes and the raft on lake pojoj. we wish we could have stayed for longer, thank you!!
Stayed in January 2022
Reviewed: December 20, 2021
Hannah
NetherlandsThere was a group of people making a party with a lot of noise. But it was on another property. But still they talked to the receptionist of the other property. That was really nice of them, to make that effort. So actually, this is a good point :). But just keep in mind that on the weekends, there might be big groups of people having a party somewhere around. Also, the Wi-Fi wasn't great. But we had Netflix :).
The cabana was really lovely! It was spacious with a lovely terrace with view on the lake. We spend some time relaxing in the hammock. Also, we slept in the biggest bed we saw in Mexico. Even for us tall Dutchies it was huge! The bathroom was big and clean, and there was plenty of hot water. Netflix! We didn't expect that at all, so that was a nice bonus.
Stayed in December 2021
Reviewed: November 13, 2021
Marco
United States of Americabeautiful place and at a great price.
Stayed in November 2021
Reviewed: November 5, 2021
Aywhydee
Puerto RicoI liked absolutely everything! I literally have nothing negative to say. I felt safe and comfortable. I was so worried about getting there as I was a solo woman traveler but it’s pretty straight forward and locals where very helpful. Don’t expect to have service if you don’t have a local sim being that you’re so close to Guatemala. The hosts were spectacular! I felt very welcomed and at home. The fried fish from their restaurant directly from the lake is delicious and the beans cooked in a pot were just as great. The rooms were spacious and the balconies facing the water made waking up at the crack of dawn enjoyable. Always had hot water available when showering, rooms were clean, and cool! It gets cold at night but there was enough extra blankets to stay warm. I’d stay here over and over if I could! @travelingWithAYD on ig to follow my travels
Stayed in September 2021
Reviewed: September 1, 2021
Lorena
United States of AmericaLovednthe location..the host and her family were super sweet
Stayed in August 2021
Reviewed: July 31, 2021
Hugh
MexicoGreat staff, very welcoming and catered to every need. They even made us a campfire. They also sell marshmallows so we had a perfect night.
Stayed in July 2021
Reviewed: July 5, 2021
Linda
United States of AmericaIt was good.
Friendly family owned. Right on the lake. Dinner was good. Nice cabin
Stayed in June 2021
Reviewed: April 11, 2024
Camillia
United States of AmericaNot very many amenities and cockroaches in the restaurant.
The view was gorgeous
Stayed in April 2024
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content