Carretera Nautla - Poza Rica Km 79, 93588 Costa Esmeralda, Mexico
#2 of 6 hotels in Costa Esmeralda
Guests' ChoiceBased on 33 hotel reviews
8.3Cleanliness
8.2
Comfort
8.2
Location
8.3
Facilities
8.0
Staff
8.4
Value for money
7.6
Free Wifi
6.3
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: May 3, 2024
Dana
United States of AmericaThere was a hurricane several years ago. Little had been done to repair beach infrastructure. The hotel had some repairs. We left after two days due to family issues. I wrote and asked if a refund was possible. It’s been five days and no response. Ghosting is not professional.
The swimming pools were beautiful. They were well maintained and clean. The staff was attentive and kind.
Stayed in April 2024
Reviewed: March 20, 2024
Philipp
GermanyIn one of the two rooms bad smell No hooks in room or bathroom Hotel a little bit old
Good and clean pools Friendly staff In total can be recommended
Stayed in March 2024
Reviewed: November 26, 2023
Lukas
MexicoThe hotel seemed to me a bit understaffed. Certain facilities were closed (e.g. pool bar) or lacked maintenance a bit. Beach could be accessed, but it was sort of weird. The hotel does not have its own beach, but neighboring plots on either side of the hotel are empty and provide okish sand beaches. The access from the hotel could be better though.
Calm area, not so many people, friendly stuff, nice pools, sort of access to the beach (see disadvantages)
Stayed in November 2023
Reviewed: September 25, 2023
Héctor
FranceSome elements missing in the room the 1st day
Beach, pool, ac
Stayed in September 2023
Reviewed: April 5, 2023
Melanie
Mexicoit’s a bit old
nice pool area and garden
Stayed in April 2023
Reviewed: August 25, 2022
Josue
United States of Americai got 2 rooms, I one of them there was hot water and the ac wasn’t working correctly.
Well located, close to be beach, good restaurants, the cleaning ladies with great attitude
Stayed in August 2022
Reviewed: June 21, 2022
Rogelio
MexicoLa playa
La atencion
Stayed in May 2022
Reviewed: May 1, 2022
Maria
United States of AmericaBed linens dirty with stains, very uncomfortable Bed and pillows, bad wifi and uncomfortable access to the beach The bathtubs in the bathroom were hard to get in and out of,. The bathtub was also cracked
Pool , room size and decor, the free breakfast
Stayed in April 2022
Reviewed: January 8, 2022
Niklas
GermanyThe restaurant was quite expensive when it came to drinks, the bathrooms could need an upgrade but everything was clean and well maintained
Pool areas, the entire hotel was well taken care of! The staff was amazing. Our room came with a fridge which came in handy a lot of times.
Stayed in January 2022
Reviewed: August 8, 2021
Florencia
JapanPool and beach are amazing!!
Stayed in August 2021
Reviewed: March 20, 2024
Nagy
Mexicoel cuarto con spa es algo espectacular con vista al mar
Stayed in March 2024
Reviewed: June 20, 2023
Dariel
United States of AmericaI think the rooms could use more updating and attention I believe the quality of the rooms are diminishing quickly and have to be addressed. The complimentary breakfast could use some refinements as it felt very restrictive of what you can order I would like to see them include more things on the menu.
It's a very quaint hotel in Veracruz. You have to understand that it's not a resort town and there isn't much outside tourism it's mainly going to be locals from 2-3 hours away that come visit the hotel so don't expect any crazy amenities. The hotel is very quiet if you're looking for a weekend getaway. Staff was friendly and I liked that the rooms were big and very private for the most part.
Stayed in June 2023
Reviewed: August 29, 2022
Moisés
MexicoAtention check in and more
The Pool front the beach
Stayed in August 2022
Reviewed: December 12, 2021
Kate
MexicoThe bedrooms were very small and had no windows so we felt quite claustrophobic. The door was quite flimsy and transparent. There wasn't much storage for or space to move around in the bedroom. Wi-fi was bad but that was due to the local area rather than the hotel.
Bon Jesus had a fantastic pool area. The sun loungers were very comfortable and the sun beds with the curtains were a nice touch. The food was nice in the restaurant but we thought it was slightly pricey for what it was. We expected more from the free breakfast too. The place was very clean overall and felt very relaxing. Oh and the bathroom was very nice and spacious.
Stayed in November 2021
Reviewed: November 16, 2021
Everardo
MexicoThe restaurant, terrible infection I caught after eating there days in a row
The pool
Stayed in November 2021
Reviewed: September 27, 2021
Franklyn
JapanVery helpful people!
Stayed in September 2021
Reviewed: September 13, 2021
Jorge
MexicoA great place! Great value for the money
Stayed in September 2021
Reviewed: April 6, 2023
Anonymous
MexicoPoS, fail all the time
Location and ffacilitiea
Stayed in April 2023
Reviewed: April 13, 2024
Maria
United States of AmericaThere are no comments available for this review
Stayed in March 2024
Reviewed: January 3, 2024
Karen
HungaryThere are no comments available for this review
Stayed in January 2024
Reviewed: October 4, 2023
Rey
MexicoThere are no comments available for this review
Stayed in August 2023
Reviewed: October 2, 2023
Mariela
MexicoThere are no comments available for this review
Stayed in October 2023
Reviewed: April 14, 2023
Lopez
MexicoThere are no comments available for this review
Stayed in April 2023
Reviewed: February 4, 2023
Das
MexicoThere are no comments available for this review
Stayed in January 2023
Showing 1 - 25
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