Nothing at all

Everything catered for - no need to leave the complex

Stayed in May 2024

The size of beds is the only thing we really didn’t like.

Stayed in November 2023

Hard to get special restaurant reservation Long lines to reserve restaurant My room lights would shut off when I was in room having shower etc

Variety of foods at buffet and specialty restaurant

Stayed in November 2023

The room cleaning left a bit to be desired and when we called for towels they never did come

Staying at maya palace allowed us access to 4 resorts which was good. Food was good as well

Stayed in November 2023

We had track someone down just to clean our room/tidy it up. All we wanted was bed made and some sweeping and trash emptied . But all day we had the sign to our door until 2pm they still didn’t come. So then we had to call front desk to have someone come. Another thing is our electricity went out after my wife used the hair dryer and our hair dryer stopped working. She requested another one cause she has long hair and they never brought a replacement. I think we requested it 2 times.

Food the main buffet area was great. Then we had one dinner at Rodizzio and it was not as great as I expected it to be. We had the risotto and it was a bit hard and my filet mignon was too salty. We also enjoyed our Spa time. My wife only did the hydrotherapy part but she loved all that stuff and I got the Swedish massage which was just the right pressure .

Stayed in November 2023

Not a ton of sand to the beach, kind of rocky (need water shoes) but once you are passed the rocks the sand feels like carpet. The buffet food is so-so just like anywhere else I have stayed in Mexico. Definitely want to dine at a "reservation" restaurant every night. Slacks required at the restaurants... I understand this but I think dress shorts could do instead of slacks!

The staff was excellent! The scenery was beautiful. The service was always prompt, never any long lines. The facilities are nice. This is a really large resort! The marine life are really cool in the water, turtles, fish, snails, etc, just ignoring the people, it's very cool! Reservations are easy. Just go see the concierge in the morning to make your reservation. Understand what I say in the negative part of the review that this beach is beautiful for sure!

Stayed in October 2023

The food was terrible. Variety but all low quality.

Facilities

Stayed in September 2023

The restrooms in common areas need more clean attention. The sink in the room was constantly clogged

Food, location

Stayed in August 2023

The laundry service was not that great . My son waited and waited his clothes back more than one day and we paid $60 for this service. It was not easy to make reservations for the dinner even though we tried to book on the first day we arrived at the resort . Out of 4 days , We could make reservations only for 3 days at the beginning. The restaurants for dinner was excellent and enjoyed a lot .

The room was beautiful and relaxing. The shuttle bus was easy to use. My family enjoyed it . The resort has a nice swimming pool . The food was delicious! Maya mall is fun place to visit at night. My teenage boys had a good time .

Stayed in August 2023

The place is to big a lot of walking by the time I officially knew the hotel it was time to leave. No AC in the lobby. Some staff not friendly & housekeeping was slow that we didn't have room cleaned at times cause it was late when they wanted to come. Also to far from airport.

The pools & ocean were amazing. The buffet was exceptional

Stayed in August 2023

Food could be better, at least the buffets No very good food just plane

Good location ,Nice an clean

Stayed in August 2023

to book for the restaurants

the service

Stayed in May 2023

The coffee and desserts aren't particularly good, but there's plenty of variety to make up for it. The place is huge and there are no good signs or explanations of what can be done,

Very nice hotel and all inclusive package.

Stayed in December 2022

starting to get very loud. party people

the pools and beach

Stayed in November 2022

That I had to go home

Service was great, food at buffet and restaurants were all delicious. Lots of chairs at the pool and ocean

Stayed in October 2022

Services, rooms conditioning system, restaurants

huge rooms and pools; various and good buffet

Stayed in August 2022

Publick restrooms were always lack of paper towels, soap and obviously dirty. Room cleaning service is poor: we should ask for soap, shampoo, shower gel even when the dispensers obviously empty. We requested for body lotion which we never got. It was hard to reach front desk around 9 pm via phone, we ended up going there physically in order to request anything.

Ocean is suitable for swimming

Stayed in August 2022

There was not too much entertainment for kids aged 9 and had to pay for the best. The restaurants for the night were difficult to reserve seats. They were mostly taken and had to go on unusual hours. The floors of the rooms were mostly wet. I even slipped down once and broke the mosquito's curtain, but luckily, I didn´t get hurt. The beach wasn´t nice because there was no sand and the sea was almost impossible to reach because there were a lot of stones.

The pools were very nice and big and the water temperature was ok. They even had an adult pool. The rooms were very large and confortable and they even had a frigobar with drinks inside for free. The all inclusive was real! They even refill your own container with the drink you wished. And the variety of buffet restaurants was great with everything you liked.

Stayed in July 2022

The only thing that could be improved is the set up of the kids club. While the staff are fantastic and the activities were lots of fun, it wasn't available all day and you had to pre book for activities each morning which was a little clunky. There were also gaps of about 20 minutes between activities which meant you'd just relax and then have to collect the kids for a short break. It was still amazing to have access to a kids club, but I think it could have been done better.

This was our first time at an all inclusive resort and it definitely didn't disappoint. The staff were amazing, the facilities were fantastic (awesome if you're travelling with kids) and the food was delicious (and plentiful!). I'd love to return again one day and stay longer.

Stayed in July 2022

The food and the rooms are so far.

Beautiful View. The staff very friendly. Clean facility.

Stayed in February 2022

Rooms are outdated and you can hear everything

Very good food Snorkeling

Stayed in December 2021

The beach and facilities were really good.

The hotel was amazing. We travelled with kids and their faces on arriving in the reception were worth the cost.

Stayed in July 2024

Should enforce the rule that small children shouldn’t be playing by the pool bar. It was out of control on of the days. About 4 kids where going around the bar stool, not sure where parents were but it was sooooo annoying. Please do not promote feeding the turtles!!!!

Location

Stayed in July 2024

The customer service at the front desk. Very poor skills of EVERYONE. Awful guidance on what's going on and what to do next. And where to find what. Very rude when asking for support. Awful really and no one knows their job. For that price....a lot to ask for And in the room the Sink was not working properly so it was like filling a bowl full with water every time I washed my hands

The customer service in the Restaurants. The Food and Facilities are O.K.

Stayed in February 2024