Carretera Federal Chetumal Puerto Juarez, 77710 Playa del Carmen, Mexico
#6 of 234 hotels in Playa del Carmen
Guests' ChoiceBased on 107 hotel reviews
9.3Cleanliness
9.5
Comfort
9.6
Location
9.3
Facilities
9.5
Staff
9.6
Value for money
8.1
Free WiFi
9.3
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End of dialog contentReviewed: 21 September 2024
Mahmoud
EgyptNothing
I loved everything about, the relaxing mood, hospitality, the ambiance, the great quality of food, and you dream they deliver
Stayed in September 2024
Reviewed: 8 September 2024
Juana
Panamait needs a make over, and I would love a bar with music.
Loved the location, the beach club, excellent staff, great food.
Stayed in September 2024
Reviewed: 7 August 2024
Irma
United StatesI did ask for them to come fix the light mirror in our bathroom and that was never done. Was not a dealbreaker, but I thought for the price I was paying they would send someone right away.
They had a wonderful breakfast that you could do either the buffet or à la cart. With every imaginable type of food, pastries, yogurt, eggs, salmon, crêpes, waffles. I also love the fact that they provided you with bikes for your own personal use so you can go all around the property and easily to the beach. Our room was spectacular and that it had its own pool, whirlpool and an extra bonus room that you can go watch TV and hang out if your spouse didn’t wanna stay up and watch TV with you. There were so many restaurants to choose from and the best part is you had your own private concierge.
Stayed in August 2024
Reviewed: 31 July 2024
Rolando
GuatemalaFood to expensive and not having all inclusive it's not good
The villa was very nice
Stayed in July 2024
Reviewed: 4 June 2024
Yelena
United StatesBeach, high tips that every person around us was expecting (should not be there at all). Concierge service is not good.
Great resort however we found that price for food was too expensive. Also, tipping in all the restaurants should not be imposed. Should not even be mentioned. Paying $1000 for the room (cheapest option) plus $4000 minimum for dinner should cover all the tipping. And asking for minimum 18%. You will never find it in Europe. Few things they will benefit from: no tipping, have list of activities in a room daily for any live music performance or yoga classes. They should have these options. However, we didn't know about it and never got to experience. Biggest dissapointment is quality of the beach. It doesnt show on any hotel photo that they build the barrier in the water and have huge weeds issue.
Stayed in June 2024
Reviewed: 8 March 2024
Sushiandfries
United KingdomHaving to leave
Just a lovely location with wonderful staff, beautiful room and good and varied food throughout. Could not have been made to feel more welcome - service is seamless and staff seem very happy there.
Stayed in March 2024
Reviewed: 2 March 2024
Teresa
United StatesThe restaurant prices were high.
Excellent service. Beautiful room and surroundings.
Stayed in January 2024
Reviewed: 26 February 2024
Harvey
United StatesService operators
The beach and the pool the villa. Restaurants Facilities
Stayed in January 2024
Reviewed: 23 January 2024
Abdulaziz
Saudi ArabiaNothing
Exceptional stay. Thanks to Abigail Salazar for her outstanding hospitality
Stayed in January 2024
Reviewed: 14 January 2024
Claire
United KingdomFood and drinks are very expensive for Mexico! Same prices as if you were in the USA!
Facilities, accommodation and services.
Stayed in January 2024
Reviewed: 11 January 2024
Tessa
United StatesPristine grounds with a secluded and luxurious feel. The property has its own mini ecosystem with wildlife, fresh water, and jungle. The staff were all impeccable and the food was delicious! The beach is clean and spacious and it was easy to get a beach chair each day. Special mentions to Edwin and Alin who were so friendly and helpful every day! When we forgot our sunscreen, Edwin helped us get it from our room.
Stayed in January 2024
Reviewed: 18 December 2023
Eleanor
United StatesWe stayed in an oceanfront suite which was very spacious. There was a private pool, and the open bathroom was spacious. The shower was equipped with steam options, making daily shower quite enjoyable. The staff was very friendly and helpful. The restaurant choices (Italian, Thai, seafood, steak) were excellent. The property was huge, but we were able to get around with bikes that came with the room, and golf cart transportation service was always available. Overall, we really enjoyed our stay!
Stayed in December 2023
Reviewed: 4 December 2023
Plus
United StatesBest I have ever stayed in :)
Stayed in November 2023
Reviewed: 19 November 2023
Jeremy
United KingdomIt rained alot! (not the property’s fault)
Everything
Stayed in November 2023
Reviewed: 16 October 2023
Williams
United KingdomIt was very expensive for the extras Otherwise nothing not to like!
Breakfast was excellent albeit a bit expensive Room was amazing and the view was excellent All the staff were friendly and welcoming
Stayed in October 2023
Reviewed: 23 September 2023
Rangel
United States-Did not like how our private villa the outside door was still accessible by any workers for them to open. That did not give us so much of a private feeling.
Loved the room with the outdoor pool. Unfortunately they few days we booked it rained so we did not enjoy the pool how we wanted.
Stayed in August 2023
Reviewed: 14 September 2023
Larry
CanadaRecommend checking prior to booking to see if any conventions are being hosted when visiting - loud, disrespectful convention attendees were a real problem.
Unparalleled staff, unbelievable location in a jungle/nature preserve. First class all the way.
Stayed in September 2023
Reviewed: 30 August 2023
Kong
United StatesThe ceiling in the living room was constantly dropping/ leaking debri. It wasnt addressed at all. No one would clean the debri on the table. We had requested for a childrens bicycle and helmet on the first day of arrival on thursday but didnt get the bicycle until monday the day before our departure. We had called multiple times. We spoke to another family that landed on a date later than us and they received 2 bicycles for both their children. That was disappointing because my son wanted to ride a bicycle the every day....
The hidden gem is El Pueblito no one really talks about. The food at burger shop and el fondita was amazing. Pricing was reasonable. Food was delicious. I would recommend to family and friends.
Stayed in August 2023
Reviewed: 7 July 2023
Agne
United KingdomWine list was quite average and very overpriced
Beautiful resort, extremely customer centric and helpful staff
Stayed in July 2023
Reviewed: 1 July 2023
Dorothy
United StatesI wish it was more kid-friendly. Kids club was quite small and i wish there was a bigger pool for the kids like a slide and splash pad.
Service was impeccable. Staff was wonderful. Facilities and architecture was gorgeous. Food was great
Stayed in June 2023
Reviewed: 2 April 2023
Daniel
United StatesNA
Everything
Stayed in March 2023
Reviewed: 2 April 2023
Damien
Francecould use more seats next to the pool
Quite & comfortable villa, easy to go around the hotel with the bikes at our disposal we’ve been impressed by all restaurants, can’t get any better food wise service is also very friendly and reactive
Stayed in April 2023
Reviewed: 18 February 2023
Marshall
United Statessecluded and quiet
Stayed in February 2023
Reviewed: 29 October 2022
Duncan
United Kingdomsome of the older rooms are a little tired but still amazing - a revamp of the pools and tubs more like the newer beach rooms would help
Amazing location and complex some of the best staff ever !
Stayed in October 2022
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