My spouse had more of a problem with this, the lounge music coming from the pool is just behind your room. They had it turned off by 10p every night and we were usually already out for the day before ever hearing it turn on again. You do have to walk through the sand to get to the restaurant and if headed out for the day. So you kind of end every day sandy and begin everyday sandy. Not a big deal if you're accustomed to a beach vacation.

The place was amazing. We stayed in one of the oceanfront suites. Very cozy and private. If you're coming to visit and spend a lot of time away from the hotel, don't get this room. You won't want to leave it. It was right by the pool and you can go to sleep listening to the ocean. It's also right next to the restaurant.

Stayed in June 2024

Small pool. Only 1 restaurant.

Great staff, great location.

Stayed in June 2024

The hotel gives access to the breach club to non hotel guests. This can be challenging because I have noticed those guests can drink a lot... and behave accordingly. My preference is for hotels where this is better restricted. Privacy is key at that level. I do not book a 5• hotel at 5• price to spend my extremely valuable time at the breach with whoever turns up. It was so lovely when I came to Ana y Jose 10 years ago and I am sad this has changed.

Hotel very well looked after - amazing staff. Truly amazing and doing the best they can. They are very much “hands on”, in particular the concierge. A great number of staff, including security staff, always happy to help with a smile. Restaurant staff (Maria and Will) decorated my table for breakfast because they knew I was leaving. I was also surprised they clean the beach every morning! In addition, the property is beautiful. View from the room was really enjoyable.

Stayed in March 2024

the first room close to the street was noise and after ask we have been move to a better room . the club mamazita is close and it is not a property fault . in general it was in my opinion very expensive. 20$ a cocktail , 20$ a beer . very expensive .

the property is nice, directly on the beach. the lobby is detached but the managers of the hotel were very present . the food quality was good .

Stayed in April 2023

only slight downside is the breakfast that you get if you book with breakfast included, it’s very basic and leaves much to be desired! you basically leave breakfast still hungry.

beautiful rooms a few steps away from the pool and the beach, amazing attentive staff and what a great location by the beach in Tulum, walking distance to all the bars, restaurants, boutiques and beach clubs.

Stayed in March 2023

only thing what wasn’t good was the beach full of seaweed, so some days we couldn't even swim

everything was good, only on saturday it is very noisy because of disco next to the hotel

Stayed in February 2023

the noise but wasn’t their fault

clean and right on ocean with beautiful beach. was noisy because of bar across the road but they were able to move and upgraded us.

Stayed in December 2022

Continental breakfast is complimentary but doesn't include water, which costs 9.75USD per bottle. Black coffee and orange juice are included, but not water. Of course, we learned our lesson quickly and would drink water before heading out to breakfast. Some breakfast wait staff seemed eager for tips, it's not a good look/vibe for a nice resort.

We loved our second room (Nube is the name) which is very close to the pool and doesn't have much noise pollution from the club across the street. It has a queen bed and a day bed, which was perfect for our small family of 3. We loved how easy it was to access the pool, head down to the gorgeous beach (soft, white sand, warm waters, and no seaweed), and get cleaned up again back in our room. If you're planning on staying at this resort and would like peace and quiet at night in your room, be sure to book a room far away from the street and on the bottom level. The night staff was super caring when our daughter vomited in the middle of the night and came to help clean up our room. They checked in on her the next day as well. It was nice to be able to communicate with them directly via text messaging. They felt like family.

Stayed in November 2022

it is located near to a night club. in the room the noise is ok but outside it is noisy.

Beach Area is very clean and Beautiful. very Nice pool. Beautiful garden. very Nice staff.

Stayed in April 2022

The spa didn't wow us, the room was chilly, i would recommend trying a spa at a different hotel but still stay at ana y jose because it was great value. It was really noisy at night like all the other reviews say but they provided ear plugs and we were so tired from the day that we were able to sleep through the night no problem.

Right on the beautiful beach. Intimate and tropical grounds. Friendly and super helpful staff. They booked us a private cenote tour which was totally worth it and recommend. The food was great, ordered lunch on the beach multiple time and it was always good. Walking distance to a ton of lively restaurants and partying so you have a lot of dining options to choose from. Also offered turn down service with chocolates which is always a nice touch. The hotel itself on has about 30 rooms so the staff recognize you and makes it feel that more special. Overall loved this place and would return, great value for the price/location.

Stayed in February 2022

have to walk through sand to get to and from my room. When going out this can be a little annoying but not a make or break for me.

Great central location close to most good restaurants and bars. Nice stretch of beach with ample seating. Great pool area and good food.

Stayed in March 2022

There didn’t seem to be enough wait staff working, so most times the service was very slow. this may be related to COVID. Also the food at the hotel is very average so I would recommend going to eat at other restaurants for lunch/ dinner.

Amazing location, lots of yummy and fun restaurants nearby. It was also very quiet which my husband and I loved… that’s challenging to find in Tulum given there are many beach clubs. the beach is absolutely gorgeous and the staff picks up the seaweed daily which I did not expect.

Stayed in March 2022

WIFI: mediocre. It was great before 12pm but once everyone wakes up, connections are poor because it’s busy. BREAKFAST: the complimentary breakfast was coffee just and a bread basket. That’s it. But the Breakfast area is right on the beach and provides an amazing morning oceanfront view for simply having coffee. Some people, like myself, don’t care for anything but coffee In the morning so this worked for me.

As a frequent luxury hotel visitor, my expectations were low going into Tulum with the understanding that this is a hip location focused less on the luxury factor. I was incredibly surprised by how much I loved this hotel so I’ll break it down by category! 1. LOCATION: this is a terrific location close to everything you’ll be dying to see and eat in Tulum. The great restaurants are within walking distance and the best beach clubs are literally a few steps away. You’ll get a great mix of partying AND relaxing at this hotel. Expect quiet mornings and loud nights. (If you want full tranquility, you have no business going to Tulum at all) 2. TERRIFIC STAFF: I’ve never had much luck with Mexico hotels and their staff. But this hotel’s staff was the best I’ve experienced in the entire country of Mexico. They communicate quickly and efficiently using WhatsApp and everything with them was just super easy. From The check in process to the checkout process everything was absolutely seamless. Fernanda and Paulina were both amazing! 3. ROOMS: perfect. Good lighting, no bad smells, VERY clean, no bugs, rain shower, perfectly sized, full size mirror, good vanity space for getting ready, boho decor, laid back and easy to get to. The resort is small and perfectly sized. I had a standard garden room because I booked late but the other rooms looks even MORE amazing. Although the standard was perfectly fine! You’ll need slippers the floors were marble and cold!

Stayed in February 2022

It seemed to take the staff a long time to bring drinks even though there didn't seem to be many others ordering. Like a really long time. There weren't too many simple dining options right nearby. The hotel restaurant was good but like everything in Tulum it was expensive. Tried to look into booking an excursion through the hotel consierge and it was ridiculously expensive. Better to use the guy in the booth down by the go mart.

The included breakfast was simple, delicious and expected. Additional breakfast options were wonderful. Personally love the Don y Ana eggs, muy bien. The location is on a beautiful stretch of beach near many dining options. The nearby "clubs" are very noisy and depending on your room you may be unhappy. We are pretty flexible and knew about the noise but even with earplugs we found it pretty intense. We ended up moving our room to a more quiet area. A lot of the nearby restaurants are owned by the same big company and although the food is AMAZING they are loud.....and they were all pretty empty which made the vibe less fun. Overall though it's a great spot but probably you want a car if you don't plan to do bikes or scooters.

Stayed in December 2021

It can be super loud if you’re in one of the rooms close to the street (there is a club/restaurant nearby that plays music everyday until past midnight), so be aware of that.

The staff is amazing, the pools (both the main one and the ones exclusive to the rooms) are awesome and the rooms are spacious and well designed. Parking/valet service was super efficient and breakfast, although simple, was good.

Stayed in August 2021

Cons - the pool was closed one day unexpectedly for 'maintenance.' Which seemed odd and deflating as that is one of the best parts of the property. And you could hear the loud music and bass in our room coming from the nearby bar parties at night. Luckily there was an 11pm curfew. If not for that we would've been pretty miserable. I would check with the hotel about this before booking. Also the continental breakfast was just fruit. They served bread and pastries which were not good. The cafe next door is better.

Loved staying here. It was a beautiful, peaceful oasis from the busy-ness outside on the main strip. We were really thankful to have a pool as there was a ton of seaweed in the ocean (this was July - we heard it's usually gone by Oct). Our garden suite was lovely and clean! And our balcony had private stairs that led to a smaller more intimate pool which was a nice surprise.

Stayed in July 2021

The only negative thing I would say is that we ordered a glass of champagne for breakfast one day and each glass was $28..for Moet! Not even in the most high end restaurants I have been to, do you get charged that much for a glass of Moet. It was extremely overpriced. If breakfast comes with your rate, please note that more than likely it will be continental breakfast which includes assorted warm breads, muffins, fruit along with coffee/orange juice.

I cannot stress enough how much I loved staying at this property. I went with three other of my girlfriends and it was perfect. The location is perfect as it is right in the midst of all the cool restaurants and hangout spots which prevents the need for taking a taxi as often. The traffic can get pretty bad here so this was a plus. Please note that downtown Tulum is about a 15/20 min drive time depending on the traffic. If you need to go to the ATM, I suggest getting money BEFORE coming to the hotel (downtown has plenty of ATMs). The reason being because there are not many ATM’s by the hotel and as such, it runs out of cash often. We stayed in one of the rooms that has two rooms (1 with a Queen and 1 with 2 Double Beds). We had more than enough space and we had a balcony. Everything was well maintained and clean at all times. I can’t leave a review without mentioning the amazing customer service we received throughout our stay. Paulina at the front desk was absolutely lovely and helped us with whatever we needed. Carlos was also a pleasure. The entire staff at Ana y Jose was so friendly and accommodating.

Stayed in June 2021

We got robbed by a hotel employee only 4 hours into our stay. She went into our room and stole all of our credit cards and cash from the SAFE. We left the very next day, when the hotel staff was unable to tell us what they were going to do to rectify the situation and kept saying they were “following protocol.” They claim to be refunding our money for our stay that we did not get to have, but we have yet to see the money.

Stayed in June 2024

All inclusive is new so staff was confused as to what was included. Although overall everything was great.

Food was top notch. Service was excellent. Location was perfect.

Stayed in June 2023

Was a bit strange to see all the security outside the hotel. There was typically police and/or military personnel presence. These individuals also had what appeared to be AR15's nearly at all times in their hand. Also, the hotel pool was quite small and very little space to spend time around.

Location! Hotel! Beach! This hotel has it all! And one of the best in Tulum! And I loved our semi-private pool.

Stayed in April 2023

As someone who travels a lot, this has to be one of the most disappointing places I’ve ever stayed. The rooms didn’t look as advertised at all, the bathroom had no door. The bath was just ridiculous. The so called continental breakfast was just bread, butter and orange juice, we had to pay for eggs, sausages and bacon. To think that I spent about $1700 for 3 nights to get this experience still haunts me. Way overpriced in my opinion.

The only good thing here was the food.

Stayed in March 2023

So much noise

Stayed in February 2023

hotel management is not going to accommodate anything about the noise besides an offer to move 20km to a sister hotel of lower quality but with the same rate. unfair and wrong approach.

high quality hotel with great location which majorly suffers from the local restaurant noise. you will need earplugs to go to bed before 1am.

Stayed in January 2023

-We were given a downgrade on what we booked/paid -Staff not so professional (front desk ignored our calls 4 times) -No hot water in the room -There was a water cut-off several times during our stay -Private pool in the room does not store water for you to enjoy it

proximity to the beach

Stayed in December 2022