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  4. Reviews of InterContinental Mauritius Resort Balaclava Fort, an IHG Hotel

Review score

Based on 134 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.3

  • Facilities

    8.5

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 23 September 2024

    9.0
    Amazing Place
    • Business trip
    • Couple
    • Classic King Room with Balcony and Sunset View
    • Stayed 1 night
    • Submitted via mobile

    Noisy house keepers and cob webs in room

    The location was great,the food was amazing!!

    Stayed in September 2024

  • Reviewed: 21 September 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Seafront Classic Twin Room with Sunset View
    • Stayed 2 nights
    • Submitted via mobile

    The staff was very nice and helpful, especially Ben!

    Stayed in August 2024

  • Reviewed: 11 September 2024

    9.0
    Nice hotel. Will be back.
    • Business trip
    • Solo traveller
    • Deluxe Ocean Facing Room King Size bed
    • Stayed 2 nights

    Upon arrival I was asked for a voucher, which is typically associated with tour operator bookings, but I booked and paid directly so it caused some confusion and explaining on my part. Could've been avoided by checking my reservation first. People do travel differently.

    Big room and even had access to private jacuzzi. Hotel caters for both leisure and business well. Friendly restaurant staff. Peaceful. Good beach.

    Stayed in June 2024

  • Reviewed: 31 August 2024

    9.0
    Very relaxing, we would stay again, the food at the restaurants was fantastic:)
    • Leisure trip
    • Couple
    • Prestige Ocean Facing room
    • Stayed 5 nights

    Beaches were good, restaurants were superb, the room was spacious, very comfortable & great views from 2nd floor. Kevin & the staff throughout the resort were extremely helpful & accommodating. We were looked after very well & nothing was too much trouble.

    Stayed in August 2024

  • Reviewed: 30 August 2024

    8.0
    8/10
    • Business trip
    • Couple
    • Honeymoon Ocean Facing room
    • Stayed 3 nights
    • Submitted via mobile

    Restaurant was 3/10

    Rooms are amazing

    Stayed in August 2024

  • Reviewed: 26 August 2024

    8.0
    Amazing, my whole family enjoyed our stay there.
    • Leisure trip
    • Family with young children
    • Deluxe Ocean Facing Room King Size bed
    • Stayed 5 nights

    They can clean the rooms better and make the beds more neater

    The rooms and facilities were amazing. There are a couple of restaurant , 3 were good and one ( Veda) was not so good. The service and the food were not the greatest but the other restaurants were great.

    Stayed in August 2024

  • Reviewed: 10 August 2024

    9.0
    great experience
    • Leisure trip
    • Family with young children
    • Classic King Room with Balcony and Sunset View
    • Stayed 5 nights
    • Submitted via mobile

    Non

    The view from the room The food

    Stayed in August 2024

  • Reviewed: 2 August 2024

    7.0
    Despite these minor issues, we had a wonderful time and would consider returning in the future. The resort’s positive as
    • Leisure trip
    • Family with young children
    • Family Ocean Facing Room
    • Stayed 9 nights
    • Submitted via mobile

    • Limited lunch options: We found the lunch options to be somewhat limited, and it would have been nice to see more variety. • Cleaning is not up to InterContinental standards: The room cleaning service could use improvement to meet the high standards we expect from the InterContinental brand. • Some stains and spots on the furniture and curtains: There were noticeable stains on the furniture and curtains, which detracted from the overall cleanliness. • Limited free beach activities: While there were some beach activities, the complimentary options were limited. • The beach is rocky and not sandy: The beach itself was quite rocky, making it less ideal for those looking for a sandy shore experience.

    • Good location: The resort is well-situated, offering beautiful views and easy access to local attractions. • Great kids club: Our twins loved the kids club, which provided plenty of engaging activities and a safe environment. • Nice beach amenities: The beach amenities, such as sunbeds and umbrellas, were well-maintained and added to our relaxation. • Great breakfast: The breakfast buffet was diverse and delicious, with a wide variety of options to suit all tastes. • Good dinner options: Dinner at the resort offered a good selection of cuisines, ensuring we never got bored with the food.

    Stayed in July 2024

  • Reviewed: 30 July 2024

    9.0
    Fantastic holiday
    • Leisure trip
    • Family with young children
    • Presidential Duplex Suite
    • Stayed 9 nights

    Presidential suite is amazing. We had a few teething problems as the room had been recently refurbished but they were all sorted out.

    Stayed in July 2024

  • Reviewed: 13 July 2024

    8.0
    Excellent accommodation
    • Leisure trip
    • Family with young children
    • Family Ocean Facing Room
    • Stayed 5 nights
    • Submitted via mobile

    The room cleaning could be improved. There were ants in the room

    A splendid accommodation with excellent views

    Stayed in July 2024

  • Reviewed: 4 July 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Classic King Room with Balcony and Sunset View
    • Stayed 7 nights

    Didn't realise how far it is from a real town - we thought we'd be able to walk to town to experience real Mauritian life.

    The setting is gorgeous - very serene. Lovely to sit on the balcony or by the beaches. The staff are very hospitable. Despite being winter season, the place was very lively.

    Stayed in July 2024

  • Reviewed: 20 May 2024

    7.0
    Overall all the experience was good except the spa service
    • Leisure trip
    • Group
    • Prestige Ocean Facing room
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like that some staff are not trained well and the spa massage therapist need to be trained and cut their nails. The coconut had no taste at all. The room was clean but the washroom top was not clean all times and looks old as well.

    I like the beach and the room access on the ground floor i liked that kiven the relationship manager was very helpful and supportive during our stay. He was amazing

    Stayed in May 2024

  • Reviewed: 30 April 2024

    9.0
    it was fine. I wish i could get credited my points.
    • Business trip
    • Group
    • Honeymoon Ocean Facing room
    • Stayed 3 nights

    refusing to give me my IHG points only because i booked through booking.com

    beach. my room. getting my purse after i lost it.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Ocean Facing Room Twin bed
    • Stayed 4 nights
    • Submitted via mobile

    Limited activities

    Everything

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    We only had a 1 night stay, but it was nice. I'll give the overall stay a 8 out of 10.
    • Leisure trip
    • Couple
    • Deluxe Ocean Facing Room King Size bed
    • Stayed 1 night

    Only that there was no beach.

    There was no beach area. The pool was small but nice, and the daily and night entertainment was an added plus.

    Stayed in February 2024

  • Reviewed: 5 April 2024

    9.0
    Superb
    • Business trip
    • Group
    • Classic King Room with Balcony and Sunset View
    • Stayed 3 nights

    Spacious room, food and beach front

    Stayed in March 2024

  • Reviewed: 12 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Ocean Facing Room King Size bed
    • Stayed 1 night
    • Submitted via mobile

    The location and seaside view from the hotel lobby is great though it's kinda long way from the airport to the hotel. Overall, I like our time there.

    Stayed in February 2024

  • Reviewed: 16 January 2024

    8.0
    Great scenery and facilities.
    • Leisure trip
    • Family with young children
    • Family Ocean Facing Room
    • Stayed 2 nights
    • Submitted via mobile

    Service in the a la carte restaurant was not great. Waited 40 mins for drinks to come.

    Cleanliness of rooms and resort in general. Great welcome and pool side service.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    8.0
    Outer stay was good.
    • Leisure trip
    • Couple
    • Presidential Duplex Suite
    • Stayed 4 nights
    • Submitted via mobile

    Concierge could be more knowledgeable of attractions available to tourists.

    The staff was very friendly, and accommodating to meet our requests. The breakfast was excellent with plenty of options. The hotel was clean and perfect for all travelers, couples or families.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    9.0
    The stay was very memorable and wonderful. Enjoyed with family and couldn’t know when the 6 nights passed.
    • Leisure trip
    • Family with young children
    • Deluxe Ocean Facing Room King Size bed
    • Stayed 6 nights
    • Submitted via mobile

    The Daily Cultural Program should have been scheduled and also the Options of all Inclusive of unlimited beverages alcoholic and non alcoholic should have been given.

    The Indian Cuisine and good options of Indian Food

    Stayed in January 2024

  • Reviewed: 3 January 2024

    8.0
    Great hotel with tremendous facilities, maybe spoilt by the view.
    • Leisure trip
    • Family with young children
    • Deluxe Ocean Facing Room King Size bed
    • Stayed 3 nights

    location isn't great with a not so pleasant view towards Port Louis. While some might like to watch the constant stream of ships arriving at the port, we didn't. And the smoke from some sort of refinery was 24/7

    Excellent facilities, room and food. Staff were very good on the whole and we had a tremendous stay. Water sport options were really good as well.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    8.0
    Very good 😊
    • Leisure trip
    • Family with young children
    • Family Ocean Facing Room
    • Stayed 3 nights
    • Submitted via mobile

    Food was excellent

    Stayed in December 2023

  • Reviewed: 29 December 2023

    8.0
    Great family vacation at a good resort in an excellent location.
    • Leisure trip
    • Family with young children
    • Deluxe Ocean Facing Room Twin bed
    • Stayed 4 nights

    ants in the room and hair in the bathtub when we checked in - was pointed out to room service and front desk.

    well maintained beach, rocky mostly but very picturesque and landscaping did justice to the overall landscape available. excellent entertainment in the evenings - live band and singing. good breakfast. wifi was good across the property. as we checked out extremely early and could not have the breakfast, a small packet was prepacked for us, which was a nice gesture.

    Stayed in December 2023

  • Reviewed: 28 December 2023

    9.0
    Wonderful experience
    • Leisure trip
    • Couple
    • Classic King Room with Balcony and Sunset View
    • Stayed 8 nights
    • Submitted via mobile

    We were not given attention like the white people most of the time when we need help in the dinning

    Convenience and facilities

    Stayed in December 2023

Showing 1 – 25

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