Uncomfortable

Ocean

Stayed in October 2023

I liked it. Property is showing its age and a few touch ups are needed BUT with that said, it is a lovely place and we were very happy. It’s was a great break away. A possible and very very easy improvement is the breakfast, especially the western breakfast. Breakfast makes a big impression and is often the first experience that a guest has in the hotel. A great breakfast can help the guest overlook many an issue, it’s a good tool to have up your sleeve. Making your hotel a breakfast destination… well that would really put you on the map! Get good bread (not that cheap bread you have now) in fact you probably could make it in house, I expect a hotel of this size would have commercial ovens, bread is easy and imagine how good the dining area would smell. Imagine having a reputation for the best bread in Macau… that would be awesome and would draw in the guests for the breakfast alone! Get proper bacon and cook it properly ( not that cheap stuff - my goodness it is truly disgusting) and sausages, make sure they are pork not chicken, and if you have to have chicken, I know people love them, then have both Get a trained egg chef, I would also say, use good eggs as it makes all the difference. Training to fry cook a breakfast is super super easy and could be managed by the junior kitchen staff. The precooked fried eggs (that were all broken and in a pile under a light… well that’s gross and totally unnecessary, because frying an egg fresh and to order is so very easy, when trained, sadly the person you had doing it, would only do omelettes and they were dry and over cooked, a fresh fried or poached egg… super easy to do and easy to train. Invite me back and I would be very very happy to do the training, if you need! Otherwise, a great stay.

Location lovely, quiet, big rooms and comfortable beds.

Stayed in October 2023

It's a lovely hotel but could do with a bit of a cosmetic refurb in the public areas and pool Hot water in the room was a bit temperamental but fixed rapidly when maintenance arrived

Staff always went the extra mile - they really stand out esp Sai and Molly Nice breakfast buffet with Western and Chinese options Beach nearby and pool - peaceful location Rooms very spacious, comfy beds

Stayed in October 2023

Service in restaurant is a little slow; be prepared to wait 20 minutes for a taxi if trying to go elsewhere (or catch shuttle to Venetian & get taxi from there)

Staff are lovely, beds super comfortable and pool complex is great! Rooms are large, all with a great terrace.

Stayed in October 2023

The beach was a walk . Rooms need a serious refurbishing

Quiet location. The pool is the highlight of the place

Stayed in July 2023

The location and lack of transport options to the ferry were challenging but I think this may be a Macau wide issue.

They truly went the extra mile to make our anniversary stay special. We enjoyed the pools and poolside service with friends. The rooms were enormous! Breakfast was great too.

Stayed in September 2023

Staff needs to be better at English.

Quiet and family friendly.

Stayed in October 2023

A lot of areas were not very clean. Carpet was moldy and very stained. Lots of rooms would place their dirty room service plates outside their doors but no one would clean it up. The bar service at the pool was not great. It took so long for us to order our drinks. And we had to follow up with the staff 3 or 4 times.

The breakfast was great. Standard food selection but still very fresh and tasty. The pool is excellent with ample seating and lounge areas.

Stayed in September 2023

Loved the pool,sea view and the huge bedroom!

Stayed in August 2023

Technology-wise things are a bit outdated. If there is streaming service e.g. netflix, youtube provided that would be great

Location, and the ocean wing facing the SE direction, balcony is perfect for watching sunrising. Like the Sauna too

Stayed in September 2023

The bus service. Given that the strip actually isn't that far away it seems somewhat odd that the regular bus service doesn't go on a loop and take the most direct route, or go on a loop. The hotel shuttle is great but it doesn't. run all the time

Casual relaxed atmosphere away from the hustle and bustle of the strip.

Stayed in July 2023

Shuttle bus is small and not frequent

Stayed in August 2023

restaurant is understaffed so takes time to wait; also transportation is limited

Balcony and swimming pool were really nice, staff also kind

Stayed in September 2023

The facilities were great, better than I expected

Stayed in August 2023

transport, food, broken gym equipment

great staff, love the quiet location and the pool was quiet

Stayed in August 2023

The building and furniture were too old and outdated. and the toilet flushing itself several times at night while sleeping was terrifying

I liked the landscaping, the pool, and the view from the balcony. I liked that it was spacious inside and outsite

Stayed in August 2023

The cleanliness of the outdoor pool and furnitures too old need replacement.

The resort theme and the pools, steam treatment.

Stayed in August 2023

After 11 pm no room services

Playground playhouse and the hotel room is enough big

Stayed in August 2023

A relaxing , quite and serene place to spend leisurely time with the family and kids

Stayed in August 2023

There was an issue with air conditioning in the room and the temperature was uncomfortable. Upon raising this with reception, some one came to the room at 10 pm and after spending 30 mins just said it needs deep cleaning and nothing could be done to fix. We were offered to be moved to a different room but who would like to do that in middle of night with kids. I would expect basic amenities be checked before allocating rooms to guests

A relaxing , quite and serene place to spend leisurely time with the family and kids

Stayed in August 2023

A relaxing , quite and serene place to spend leisurely time with the family and kids

Stayed in August 2023

Issue I have is transport. It is very difficult to get a taxi from the hotel. This is very stressful especially after a most enjoyable experience at the hotel. Ideally the hotel should have access to ‘ hotel cars’ which can be booked or a scheduled bus service to macau ferry pier

Staff excellent - breakfast very nice, room was great and pool facilities most enjoyable

Stayed in August 2023

The lack of taxis at the hotel and at macau ferry terminal

We fully enjoyed it and the staff were super helpful and friendly and pool is great and gets the sun all day. Breakfast was good and lots of choices. Rooms were big and having a big balcony was a bonus So glad its having a painting makeover as it's a lovely big hotel.

Stayed in July 2023

The shuttle bus only in weekends

Biggest room and swimming pools were nice

Stayed in July 2023

An over all update of the whole place would be even better. We are old timers and stayed at this place 30 years ago with fond memories. The black sand beach nearby needs a clean up.

Breakfast was very nice with enough varieties for everyone! And delicious too!

Stayed in July 2023