Service at the beach could be improved as it is vrry difficult to call the waiters.

Stayed in June 2022

great service, wonderfull room, amazing chefs, portonovi is like a candyland.

its just paradise!

Stayed in July 2022

The cost factor to boat transfers etc .

The Experience at One & Only was a One & Only experience- truly magnificent

Stayed in June 2022

The services and specifically the private boat rides!

Stayed in June 2022

location was remote

ultra luxurious

Stayed in June 2022

Sometimes it was some noisy works at the lunch time.

It is absolutelly new 5 star hotel in Montenegro. Luxuries interiors, amazing gardens, the best equipped wellness as I saw. Feeling of serenity and calmness. Very good sand beach.

Stayed in May 2022

nothing

everything was amazing 🤗💯

Stayed in May 2022

The only thing I didn’t like it it was room service you have to wait 10-15 min min for everything you asked. And in restaurant ia the same thing.

Stayed in April 2022

Teenagers do not have much to do in the hotel

This is one of the best hotels we have been to if not even the best

Stayed in April 2022

nothing

everything

Stayed in January 2022

/

Everything! Hotel, location, spa, staff, everything was perfect!

Stayed in October 2021

From the Ring of their entry Bell, to the Last goodbye it was all magical. I highly recommend it and the resort was amazing, when I first booked it I was a bit hesitant but when I reached and saw the Resort it was totally worth it and I would definitely visit the O&O team once again in Montenegro and in other cities.

Stayed in November 2021

Unique property in Montenegro, in pristine natural setting beautifully designed in high end materials and with a lot of style. Every detail was thought of (lights, books, vases, candles) to create a beautiful setting with many surprises. Rooms are much bigger than what we expected for a standard room - huge bathroom with a bathtub that converts into a seating area with a beautiful sea view was a great surprise. Everything in the room is functional and high end, we also loved the fireplace and seating area on the balcony (perfect to enjoy the morning coffee with a view). This was off season and we were able to enjoy this beautiful property and excellent food and service fully. The hotel is great for special occasions and is very romantic in romantic setting. We were truly impressed and everything exceeded our expectations. Many nice touches, including complimentary bottle and cake for our anniversary. We also loved the beautiful spacious spa and pool area as well as the very nice boat tour around the Kotor bay. We will definitely be back!

Stayed in November 2021

Over priced Too much staff

Staff friendly

Stayed in October 2021

great service and staff, amazing ambiance, room and breath taking beach. Perfect by all means

Stayed in August 2021

Amazing new hotel for them who choose the best! Very luxury and modern room . Staff solved any problem in favor of a customer. Good place for special occasion also . I like it and want to come here again .

Stayed in August 2021

N/A

Amazing

Stayed in July 2021

where to begin... the spa, supposedly run by chenot, was an absolute disappointment. the therapists, although some very friendly, were very inexperienced. it was the first time in my life i left the massage in a worse condition than i arrived- painwise. the overall "connection" between the staff was very poor. they charged us what was supposed to be complimentary (teas) as we were told by the person who showed us the room. the waiters (although friendly) kept forgetting and/or mistaking our orders. we think it was because they were understaffed and the hotel was overbooked. the hotel didnt live up to our expectations and for the price we paid, it absolutely wasn't worth it.

the food was really good, especially the japanese restaurant. the hotel, overall, was very clean with nice interior decorations.

Stayed in August 2023

staff are not cooperative also room service it was too bad they sent some salad that we can not eat my idea some hotel like this should have good staff

very nice and luxury comfortable room clean and everything new

Stayed in June 2023

This lack of consideration for a Christian Orthodox holiday, while having a designated prayer room for other faiths, was unacceptable and discriminatory. Moreover, the spa's policy to ask us to leave at 7 pm due to our child, even though our child was well-behaved, was inconsistent as we witnessed other guests who were not minors playing in the pool with floating toys such as pineapples and palm trees, making a mockery of the serene and calm environment. Additionally, there were issues with non-operational facilities such as the buggies, and despite the presence of a driver, they were unwilling to drive. As a group staying in two rooms, we attempted to bring our concerns to the attention of the management, but our complaints were ignored and not addressed. This is highly disappointing and reflects poorly on the level of service and professionalism at your resort. This is not just a matter for a touristic review; it is a serious issue that requires immediate attention from O&O headquarters and governmental tourism inspection. The standards of health and safety, service quality, and discrimination we experienced during our stay at One and Only Resort were unacceptable and do not align with the reputation and expectations of a luxury resort. I trust that you will take our feedback seriously and take the necessary steps to rectify the situation. There were more examples but no place to write further.

We liked the resort as a building and its interior design and architecture which meets all the luxury standards. But, I am writing this to express my extreme disappointment and frustration with our recent stay at One and Only Resort. My family and I have never experienced such a disastrous guest experience in all our years of travel. Our stay was marred by numerous issues and lack of basic amenities, and the level of service provided by your staff was unacceptable. First and foremost, the lack of room amenities and accessories was a major inconvenience. We had to repeatedly request for basic amenities like toiletries, and other essentials. Even after multiple requests, the response from your staff was slow and unhelpful, leaving us without proper supplies for our stay. Furthermore, the attitude and behavior of the staff towards us as guests was appalling. We were repeatedly asked by different staff members on the breakfast if we were indeed guests of the hotel and which room we were staying in, despite providing our information multiple times. This lack of coordination and communication among the staff was unacceptable and left us feeling unwelcome and frustrated, with staff openly fighting and arguing in front of guests in the open kitchen concept. It created an unpleasant atmosphere for dining. Additionally, the front desk staff seemed uninformed and lacked basic knowledge about working hours, bookings, and reservations. When we requested a thermometer for our child who was unwell, we were informed that it had been given to another guest and not returned, and we were not provided with a replacement. This is a serious breach of health and safety standards, especially considering the ongoing concerns related to the COVID-19 pandemic. The discrimination we experienced based on our faith was utterly disappointing. Despite the resort promoting the Easter weekend, there were no Easter eggs offered on Easter day as the Chef had reportedly decided not to make them.

Stayed in April 2023

the food offerings were terrible not just bad

clean and new

Stayed in October 2022

I didn’t like the menu. It only had 3-4 options available and none included fish, even though it is a hotel near the sea, it was weird the menu didn’t have more options.I asked for a salad and they brought like it was cut by a child. The food was a big NO for me.

I liked the staff hospitality. They were very welcoming. I asked to stay 4 hours more than the check out, and they said yes without having to pay extra.

Stayed in April 2022

1. there was non stop ventilator noise in the bathroom, air conditioning did not work properly in the room, as a solution hotel management offered us to move to the downgraded room for the same price , not a very pleasant from 5 star hotel management side. 2. electricity power shutdown 3 times during 5 days of stay

location

Stayed in January 2022

Nothing

Everything excellent

Stayed in November 2023