Loud music during the night

Location

Stayed in September 2024

Not set up very well. Looks like the architect had never designed a hotel. Have to lug your bags down stairs to get to the lobby. Only one small elevator to get to the floors. Had to walk outside thru parking lot to get to the pool. Pool tiles coming off. Hall lighting outside room on motion switch did not activate till we were 4 to 5 steps from our room. Shower enclosure had no door and splashed water everywhere. Bathroom tiles were black and not smooth( like acid etching) and dark color scheme was depressing. Room door was hard to close and could easily lead to room being left open if not extremely careful. Also the 4th floor elevator was on step shot of the floor. A tripping hazard that got my 77 year old wife.

Good location and pool access Bed good

Stayed in September 2024

Every morning they didn’t had the orange juice or olive oil for the breakfast for example.

Everything was really nice, but they have to re adjust the things that are broken on the rooms, like there is no place where to leave the shampoo while you’re showering, also the towels and many things like this.

Stayed in September 2024

Too much noise in the standard rooms, the hall didn’t smell clean

The geographic location, the staff…

Stayed in June 2024

location was nice, the staff are so good, rooms are clean and pretty

Stayed in May 2024

There is look like 3* hotel, not 5 star hotel, the room even does not have a drinking water! When i asked the water they charged so high price just for water, another room where my friend stayed there was water in drinking bottles, but my room not! The hot water is not warm enough, the soundproofing is poor, you can hear passing cars, the bath seems not fully equipped. The hotel smells of smoke. The only thing that was good was that the staff working at the reception desk were helpful and nice

The only thing that was good was that the staff working at the reception desk were helpful and nice

Stayed in March 2024

The TV was awful, the situation of the hotel on the top of a hill with no possibility to order for transportation was very annoying, imagine the casino of the Movinpick was at 650 metres but we could never reach it as catching a cab at night under the wind was not possible for aged people, I also disliked how the bill was handled . I have booked through Booking.com in euro as a definite price ( I am Genius 2 ) and what was my surprise to see the hotel has converted my price in, Morrocco Dirham and then of course my bank charged me more than 50 euros commission ( 5% more that what I was expected to pay ).......I was very upset but I didn't get anything back ! I also disliked that somewhere in the description of the hotel they talk about a shuttle.........

The very delicious breakfast, and special regards to Elyes the very dynamic waiter, the room with balcony ( very nice size the room ), the confortable bed and coussins, the hotel arranged for free our transportation the first day from the train station to the hotel and the last day from the hotel to the train station

Stayed in February 2024

Was clean and so calm, the staff are very friendly.

Stayed in February 2024

Front rooms are noisy with the cars swooshing by

The staff were patient with my requests

Stayed in January 2024

The choice of drinks at the bar was rather limited.

I enjoyed my stay at Mandarin Palace - the staff was very friendly and the rooms clean, All amenities as described. The view from the bar/breakfast room over the city/bay is fantastic. This hotel is located on the furthest end of the city, an excellent location for those who require a more quiet stay. You can get to the old city center by foot over the boardwalk, it will take approximately one hour.

Stayed in January 2024

Toilets don’t have doors … 😅

Its location and its staff ! The guy at the front desk was beyond nice and helpful

Stayed in November 2023

I disalike the light in the room,, using light sensor in the room was very uncomfortable,,,How ever made shuold try to stay in the room

Great breckfast, out standing service friendly staff, .. specially Elias,,,even he serve alone,, always smiling and very affeciant

Stayed in November 2023

Bathrooms have no doors Some stains at the sofa No slippers provided and there were no carpets in the room Small tub at the shower and it wasn’t comfortable taking shower

Stayed in November 2023

Not enough light in the room

Very clean and friendly staff

Stayed in October 2023

Staff is verry kind

Stayed in July 2023

nothing

it was nice place

Stayed in July 2023

When we first arrived the first room we received was damped and smelled of smoking. They quickly changes us to the best room in the hotel as they say. We appreciated that. The breakfast was very basic, could have been more options and perhaps more international as well. The rooms were clean but only to the surface, deep cleaning is needed. The beds were very dusty as well as the couch. More lights needed in the room, one thing that really was annoying is the censored light in the bathroom it got dark every 10 sec and you have to move around to make the light work please change that. (side note that is out of their control but good to be aware of stray dogs and cats in every corner you walk if you are note a fan of animals could be a tough trip). Last but not least because they are building in the area and the hotel is right by the road it was very loud and hard to sleep at times.

We had the presidential suite (ask for room 301). The views were breath-taking seeing the sunset and coastline from your bed was epic. The room was very spacious, bathroom was stunningly designed. The staff members and hospitality made the trip even better. Location wise it was very close to the beach, marina and big sites few minutes drive with taxi. A special thank you to Omar, Mahdi, Ilyas, Fatima and Firdous. They genially went above and beyond to welcome us and help us any kind of way. The rooftop terrasse was such a nice place to spend the evenings, the room service food was also delicious.

Stayed in June 2023

This shower was very small between the glass screen and washbasin. We couldn't move almost.

In the breakfast there's a big range of specialities maroccans, comfortable bed , the personal very near.

Stayed in June 2023

it was okay.

it was fine nothing to like specially, some stuff were friendly at least.

Stayed in May 2023

everything was very well thought of I have nothing negative to add.

Ahmed at reception was very kind and helpful to accommodate all my needs. the cleaning lady was amazing and very accommodating x my room was a very good size and comfy

Stayed in January 2023

Toilets & Shower Room , specially Muslim Shower near toilet seat , it is hard to control after when you want to wash your self. Air-conditioning control wasn’t very good. Every room should be able to adjust accordingly to their desire.

Hospitality & welcoming staff

Stayed in November 2022

Location

hospitality & welcoming

Stayed in November 2022

the toilets was open without a dor the photos of the restaurant are not the same as in the booking page we can't turn off the light of the bathrome in the nignt

the location of the hotel and the service offered by the employes

Stayed in October 2022

bathroom & toilets

location & staff

Stayed in May 2022