Some more shampoo would have been appreciated

The staff and facilities were excellent

Stayed in May 2024

It's a bit in the middle of nowhere so I recommend renting a bike as we did.

Big spacious room. Big balcony too. Good breakfast! And amazing view of the rice fields. The new manager is friendly and very attentive.

Stayed in January 2024

Loved the location of this place, right out in the fields and more residential area. We actually went for a walk around the neighborhood and met so many local people and popped into one of the tiny local shops to pick up some ramen for dinner one night. The room was hugeeeee and very quiet. Wifi was a bit poor but overall the grounds are lovely and the staff were super polite. We were a bit early for the vacation season so we almost had the whole place to ourselves.

Stayed in December 2023

Hotel is far from town, restaurants, shops. Bathroom is dated, but airy. No internet in the room, it only works in the reception area. Most of the staff do not speak English.

Breakfast was very fulfill, presentable. Table was set up in a tranquil garden over looking rice field. Restaurant staff was very attentive and polite. It is a team work to make guess feel at home and they would not hesitate to go an extra mile to make you happy. Hotel is located in the village, peaceful surrounding. Room is big with a lot of storage spaces, 2 desks, closet, double glass doors open to a balcony over a garden. Bathroom is also big as well. Close to historic sites.

Stayed in September 2023

We really emphasize to the management to provide a swimming pool to this hotel. This will fulfill all our expectationsto have a dip in the water in a hot day admiring the peaceful environment. This will attract many foreign visitors like us.

We like the beautiful surroundings with the paddy field in the background. The staff including Anjan and Dasun was extremely helpful and fulfilled all our needs.Our breakfast was excellent .Rooms were very spacious. We had a good time.

Stayed in August 2023

The hotel was quiet when we were there so not all facilities were in use like the bar. The balcony also hadn’t been cleaned and was full of dirt so we were unable to use this in our short stay.

The rooms were clean and breakfast was decent. The hotel is kept well and the gardens surrounding are pretty. The location is close to old town polonaruwa - maybe a 5 min Tuktuk drive.

Stayed in March 2023

overal good

peaceful, clean and meals also good.

Stayed in March 2023

there was a mosquitos in our room.

The room was nothing special but staff are so nice and kind, and the food was so tasty. we didn’t book for dinner but when we ask them about dinner, they prepared biriyani for us and it was the best biriyani in our trip :) thank you so much :)

Stayed in December 2022

Ruins is one of the best experiences I have ever had. The staff is very nice. The food, the rooms are amazing. I invite all local and foreign people to come here and have fun. Located outside the city, it is a quiet and pleasant place to stay. In all respects, Ruins is a beautiful hotel located in Polonnaruwa. I am thankful to all the employees including the management for helping to make my holiday beautiful.

Stayed in February 2024

-

It’s a very pleasant place with a very calm surrounding. Nice place to spend time with your family. Staff is friendly and food is amazing.

Stayed in February 2024

Lack of maintenance. Flooding bathroom with every shower.

Nice green park surrounding the hotel.

Stayed in December 2023

TV don't work and air conditioner' voice is bigger. There is almost no one in entire hotel. To feel like average level.

the room is clean. Amenity in room is older ,

Stayed in October 2023

Rooms like villa type. I felt more privacy there.

Stayed in September 2023

Floor Tiles were broken in front of the room that could have damage your feet. Kettle was not working. We were a couple but there was only one tea bag there. Tea table arrangement was not apparently clean. Only two soap pieces for the toiletries. Balcony has not cleaned for a long time period. Breakfast was not ready even at 8.30 am. Breakfast was just string hopers and rice with dhal,, chicken and coconut sambal. Staff was busy with a wedding function when we were checked in. Breakfast was presented in the same hall that had the wedding function yesterday night and it was bad foody smell all over. Package was 12k and I do not think that this BB package worth 12k with the experience I had. I wonder how this hotel got 4Star rating and 8.8 in Booking.com reviews.

Location has not much view as shown in the pictures. Staff was fair. Only the bathroom was good.

Stayed in April 2023

we felt very welcomed every day the table for us was placed in the garden; always fresh flowers the hotel has an interesting architectural concept with imitation of local ruins style: dark terracotta bricks, moon stones... very calm atmosphere, even with events there were no noise at all we were very exited to see Sri Lankan wedding in the hotel, all that beautiful guests like a bunch of colourful flowers. I was totally amused seeing bride invitation Kandyan dance, thanks to the hotel team who kindly invited us to see it, I appreciate it a lot the place is well managed; Mr Buwa is very professional and reliable manager, we felt cared about

Stayed in March 2023

Very nice quality and quiet hotel , very good breakfast and amazing staff 👌

Stayed in January 2023

Very friendly staff. Spacious room. Nice garden and bird watching for your balcony also wonderful decorations done from the team for our honeymoon thank you very much for the team of ruins Chaaya and special thank to thilini

Stayed in November 2022

We were the only guests in the hotel and reaching after a tiring day trip to Sigirya not really having dinner options given the lack of guests and staff was disappointing. We were offered only one set meal as an option which we didn't want. We had to make a trip to the center to get food which isn't closeby. We opted for a quieter location but if the facility is not fully functional this becomes quite disadvantageous. The room was quite rundown with the shower door and the faucets barely holding up and need of repairs. The room while clean felt dusty from not being used often. Internet connectivity was weak.

We asked for local Sri Lankan breakfast which was good. Shower was nice.

Stayed in March 2022

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Stayed in March 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in September 2023