8/25, Sangaraja Mawatha, 20000 Kandy, Sri Lanka
#125 of 239 hotels in Kandy
Guests' ChoiceBased on 131 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.0
Staff
8.8
Value for money
8.1
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 November 2024
Emily
United KingdomThe balcony door was quite hard to open and no chairs on the balcony.
Very clean, comfortable bed and nice bathroom with hot shower. A short walk to town, although up a hill. Staff were friendly and helpful.
Stayed in November 2024
Reviewed: 11 November 2024
Jacob
DenmarkThe bed was too soft for our liking
Nice wiev, good food and friendly staff
Stayed in November 2024
Reviewed: 8 November 2024
Bridget
AustraliaNothing
The staff , location snd value for money were excellent
Stayed in November 2024
Reviewed: 15 September 2024
Madusanka
Sri LankaVery good
Stayed in September 2024
Reviewed: 29 August 2024
Menuk
AustraliaThe room cleaning staff was a bit of a disappointment on the first day as an old bed sheet was laid on one of the rooms we occupied. However, the problem was quickly rectified with clean sheets by the helpful manager.
The staff were friendly. The manager was great and the restaurant staff were so helpful and kind. The food was also very good. Good selection of Sri lankan and Western menu for breakfast and dinner. The location is amazing with wonderful views of Kandy Lake.
Stayed in August 2024
Reviewed: 22 August 2024
Derome
Malta- it's not far from center of Kandy but to get to the hotel there is a streep road without enough lights - No lift access
- The bedroom was nice and comfortable - The bathroom, had enough space and the shower had hot water - Wifi working well
Stayed in August 2024
Reviewed: 15 August 2024
Kate
United KingdomThe location was excellent, fantastic views over Kandy lake. The rooms were well appointed and finished well. We had two rooms, one with a large balcony at the front which was lovely and a smaller room at the back of the property. This one was my favourite! It had beautiful plaster work on the walls, a real surprise.
Stayed in August 2024
Reviewed: 14 August 2024
Dalia
EgyptWe gave them our key to clean the room but they didn’t they just put some new nescafe sachets and that’s it
The view of Kandy lake is the best thing in the hotel but it’s up hill and very steep. Also the room was spacious and the staff was helpful as much as they could.
Stayed in August 2024
Reviewed: 12 August 2024
Dominic
Italy- The double-size bed was actually 2 single mattresses, so in the middle it's uncomfortable to sleep on. - The receptionist wasn't much helpful as in guiding us what to see in Kandy city
- The hotel's position was good, 5min walk from the lake, 10min from the centre's mall. But the road is very sloped and not ideal for tuktuks to climb up. - The hotel was clean - Nice panoramic view from balconies and restaurant
Stayed in August 2024
Reviewed: 30 July 2024
Davide
United Arab EmiratesA bit outdated by effective
Location and kind stuff
Stayed in July 2024
Reviewed: 24 July 2024
Nishagar
United StatesThe road to the hotel was confusing and google maps rerouted twice.
They only have 1 room with the full lake side view of the kandy, which was amazing to have for ourself
Stayed in July 2024
Reviewed: 26 June 2024
Eimear
GermanyThe hotel itself is not noisy but Sri Lanka is a noisy place. If you are sensitive to noise, this is a good place to stay as it's away from the main streets. But wildlife and road noise can be heard so bring a sound machine or ear plugs. I would give this advice for every hotel in Sri Lanka!
Beautiful view from the hotel overlooking the lake. Comfortable beds. A few minutes walk from the centre of town but in quiet location.
Stayed in June 2024
Reviewed: 14 June 2024
Isuru
Sri LankaWash room condition should be little bit improved, and attractive.
Hospitality, furniture, view of the outside, service, friendly staff, facilities were good enough
Stayed in May 2024
Reviewed: 30 May 2024
Nabrees
Sri LankaHotel View, breakfast, and Room
Stayed in May 2024
Reviewed: 27 May 2024
Niyati
AustriaStrange odor in the bathroom. Possibly a drainage issue.
Good location, on the top of the hill, over looking the lake and the entire city. Nice view. Big bedroom, big double beds were provided. Banana plants right outside. Chef, wait staff and hosts were nice. Food was good. Walkable distance to the temple although there is a climb.
Stayed in May 2024
Reviewed: 6 May 2024
Itamar
IsraelNice room, could be a bit cleaner, great view from the balcony. just a few minutes walk from the lake (but up the hill, so consider tuk-tuk).
Stayed in April 2024
Reviewed: 4 May 2024
Siddhesh
IndiaCleanliness can be improved, noticed cobwebs in the shower area.
The service and staff are exceptionally good and welcoming - especially Mr. Insar Mohothar. They served authentic sri lankan food in buffet. I did not book the lake view room which I regret, but the stay was pretty comfortable. In case you are are planning to stay here go for the lake view it promises a magnificent view of lake view and Tooth temple.
Stayed in April 2024
Reviewed: 29 April 2024
Wasalathanthrige
Sri LankaFood was not great. Coffee was not served hot.
The view over the Kandy Lake was exceptional.
Stayed in April 2024
Reviewed: 28 April 2024
James
United KingdomThe school nearby started up band practice at 5am every day and woke me each morning. Pretty annoying, even if not the hotel’s fault. Wasn’t particularly inspired to eat in the restaurant, but it might have been okay. Annoyed me on checkout that I had to explain, wrangle and argue over paying the dry cleaning bill on card (as agreed a day previous) as part of the overall tab - which was processed on card.
Good location, decent value, pleasant enough
Stayed in March 2024
Reviewed: 28 April 2024
Mariam
United Arab EmiratesPerfect location
Excellent service.
Stayed in April 2024
Reviewed: 17 April 2024
Chitra
IndiaFrom our room on the first floor we didn't have much of a view, even though we had a balcony/terrace for which we were charged extra. The lunch we had ordered was very very average.
The view from the property was very good. The double room was small but sufficient. The staff was very nice and welcoming. One of them even helped us out personally when we didn't find a taxi.
Stayed in April 2024
Reviewed: 28 March 2024
Rauls
LatviaWe didnt see any measurement against mosquitos. Some rooms face a wall and are very dark
Views from balcony are unbeatable. It has a nice decoration and its clean. Staff was helpful. Walk uphill from city center wasnt a problem at all for us. Water kettle available in the room.
Stayed in March 2024
Reviewed: 27 March 2024
Lucy
United KingdomMy evening meal wasn’t great, I asked for egg Koffu and had to send it back twice as was undercooked and too salty. The chef was accommodating however and remade it for me. Although the final version still was a bit undercooked. The Sri Lanka breakfast was really good though.
Amazing view across Kandy Lake from my balcony. Beautiful room.
Stayed in March 2024
Reviewed: 25 March 2024
Chandrani
Sri LankaN/A
Excellent view, nice food and supporting staff.
Stayed in March 2024
Apeldoorn, Netherlands
Sankt Anton am Arlberg, Austria
Box, UK
Middlesbrough, UK
Val Thorens, France
Malindi, Kenya
Taitung City, Taiwan
Międzylesie, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content