Was not totally happy about the evening meal....could have been better

To be honest we just need a break so we spent most of our time in the room

Stayed in October 2024

I stayed in a garden view room - there is no garden just a few shrubs

Excellent staff and food was of a good standard with variety

Stayed in August 2024

No elevator. Personnel is a bit grumpy. We were surprised there were sales people (not from the hotel) on the hotel beach selling jewelry and refreshments.

Close to the beach, good room. Really good with the shuttle between the hotels in the same chain which also means you can go to the mall.

Stayed in August 2024

No being able to eat at anytime.

Wish the food was all day, there are set hours. So if you’re hungry you have to WAIT!

Stayed in May 2024

Restaurant service was slow at times

Location

Stayed in April 2024

No complaints

Everything it was amazing my friends and I had a spectacular time also the hospitality was on point and we hope to return

Stayed in June 2024

The room towels were very small and the food options were very limited

Cleanliness, spacious rooms, amenities, beach front

Stayed in May 2024

The smell in the food area at breakfast was off putting.

The toom was clean and airy, staff very helpful and accommodating.

Stayed in May 2024

Additional taxes

Location , staff and food

Stayed in April 2024

Breakfast excellent

Stayed in April 2024

Bar tenders rude at pool bar

Nice location

Stayed in April 2024

A few disappointing things sadly. The overall feel of the resort is that of tired and outdated, and a bit run down. The room decor was updated, and the furniture modern however. The main negatives below: NOISE This hotel is noisy, noisy noisy. Every evening they have live music 7.30-9.30 and it's not good. Each band / singer / dj was pretty terrible, from the relentless rap/hip hop dj to the 'country' singer, it's also extremely loud (woke our son up a few times) and for those rooms facing the pool, it makes relaxing in the evening breeze impossible. Similarly loud music throughout the day. Guess other guests might enjoy this but we surely didn't Staff also move carts near the pool throughout the night, and you can't sleep with the windows open. STAFF They are overall grumpy, blunt, and unfriendly with very few exceptions (sadly i didn't take the names of the nice ones, one being the kids club manager). Never a smile, and mostly you feel like they are doing you a favour. Top prize for grumpiness to the breakfast egg station lady. PLASTIC SO MUCH of it, everywhere. So much for being an eco resort, nothing eco. There is no recycling, no effort at all and so much single use plastic from straws to water bottles. Shame. KIDS CLUB / ACTIVITIES Apart from the egg hunt on Easter day, barely any of the other activities planned seem to actually happen. The kids club seemed mostly closed, so who knows. Was a reason to choose this place, yet our son never participated in anything else. TIMEKEEPING Don't rely on 'advertised times', from breakfast not always starting at 7am to the arbitrary opening times of the towel shed. Our room was not made on the first day, and following days never before 3pm, except the very last day

As Genius we had an upgrade to Kingsize suite, and it worked really well for us. It's effectively a small 1bd apartment, with a spacious and well equipped kitchen which allows us to cook meals and save some money (the island is expensive!). The kingsize bed is very comfortable, and there are two bathrooms (which we only discovered two days before leaving!). The balcony is excellent to enjoy the breeze, early morning coffee, read and relax. The beach and the bay are beautiful and it's fab to be right by it (reason to choose this hotel); the Splash Watepark was great for our 7yo son who enjoyed an hour or so there every day. The location is good as it's a 15m walk to Rodney Bay shops (there's a shuttle but we never used it). The hotel gym is small but well equipped and mostly empty so it was a good opportunity to work out a few times.

Stayed in April 2024

Some staff not that friendly particularly in the bar but in the main very nice

Location, facilities

Stayed in April 2024

Very slightly tired around the edges.

Location and friendliness. Great breakfasts!

Stayed in April 2024

Beautiful resort, comfortable room, lovely staff and pool. Enjoyed the lounge chairs on the beach.

Stayed in March 2024

When booking a mini "excursion" via boat to Pigeon Island, we were approached by someone on the beach who we thought was a Bay Gardens employee. Although we were delivered by boat, the package wasn't what it was advertised to be, and we had to walk back to the property and lost some money in the transaction. Use caution, and only book through BG Motor Sports personnel. Management was sympathetic and gave us a portion of the money back, but there seems to be a wink-wink, nod-nod approach to locals selling their wares on Bay Gardens property.

Great location in Rodney Bay, great bay views toward the Caribbean Sea. Food and beverage was good, although service was quite slow at times when ordering off the menu. Staff was friendly and helpful. Water sports were amazing, and the non-motorized offerings were included if booking the all inclusive.

Stayed in March 2024

The hotel is perfectly located on Reduit beach in Rodney bay. Best on the island. Our room had both pool and ocean views, as we were on the third floor. The free use of the sailboats was a hit.

Stayed in January 2024

there wasn't much not to like unless you wanted tennis courts or a golf course on the property. It was not the busiest time of the year so there weren't any ping pong tournaments, but there were karaoke and live entertainers, despite not a busy time of year. The ping pong table was missing the net, but I wasn't in physical condition to play so I didn't inquire further

People were very friendly from check-in to dining to the spa. The pool and bar area were wonderful to be around, Loved the beach and the security people were friendly and helpful

Stayed in October 2023

Nothing really.

-Staff -Food -Ambience -I appreciate the surprise decor and the bottle of Champagne in my room for my birthday. Thank you guys!

Stayed in November 2023

On the beach. Nice pool area. Close to lots of restaurants.

Stayed in November 2023

Nothing

according to my expectations this place is too beautiful, worth the money spent to stay, the View Room is very beautiful suitable for bringing a partner I highly recommend

Stayed in August 2023

N/a

Bay Gardens The best place to vacation with family, The room views are so beautiful, the food is delicious and the rooms are clean, the hotel staff helps in any way,

Stayed in August 2023

Breakfast very good. Waterpark enjoyed. Pillows very uncomfortable. Fine sand from beach tracks into room, Mats by beds would be great. Mat in bathroom too.

Stayed in August 2023

We didn't like the fact that we were all inclusive and that we didn't have water in our fridge. We were only told when we realised on day 2 that they did not replenish the water. That you only get the 2 bottles of welcome water when you arrive. That's not right, whether your all-inclusive or not water should be put in your room. We were not told certain things. There was not a booklet to guide us on what we could or could not do.

We liked the location, the staff, and some of the food.

Stayed in August 2023