Nothing

Location, and staff is very friendly, most staff knows English, good breakfast.

Stayed in June 2024

Lack of a bathtub

Location

Stayed in June 2024

The ac didnt work properly

Very welcoming staff Beautiful location Good breakfast spread Quick service

Stayed in June 2024

Maintenance is bad here. Stayed in 2 rooms. The first one has a broken sink and the 2nd one has some light defect. Soundproofing is bad. Other travelers are very noisy, maybe for check out at mid night.

Comfortable and clean as a standard business hotel. Location is good.

Stayed in June 2024

Old furniture and small space for this price

Location was good. Staff was very polite.

Stayed in June 2024

My only issue was with Yandex taxi. The reception booked it and I paid them. However the taxi driver insisted that I pay again when I arrived at the airport. Not sure what went wrong but I did not have time to rectify it!

Staff and very clean. Helpful with luggage Lovely mountain view

Stayed in June 2024

The internet is weak and unstable

Stayed in June 2024

The internet is slow and unstable

Stayed in May 2024

Nothing to mention

All was clean and a very good breakfast

Stayed in May 2024

Bathroom is quite outdated, the toilet is noisy when you flush, the furniture in bedroom is opening

Bed is comfortable, the staff is nice , the location is perfect

Stayed in May 2024

room very small, internet connetcion weak, unstable.

Location is very good, friendly staff

Stayed in May 2024

Location, cleanness, new bedsheets and clean towels

Stayed in April 2024

Shower heater not consistent, either too hot or too cold. Water pressure also low. My room was noisy as it was facing the main street. Probably because I left my windows open. Staircase all the way up. No lift / elevators

Hotel Staffs was exceptionally good & fantastic. Very helpful & friendly. Breakfast was very good. Ideally located & very convenient.

Stayed in April 2024

Boking.com booking (though I booked for 3 people) and actual hotel booking was different and I had to pay extra which I wasn't told till last minute and I wasn't happy. Booking.com and hotels need to sort this out. Breakfast was not great and if you're a bit late most items were over and not refilled (or taking time).

The best part of the hotel (room) was the view from the window of the mountain range. Absolutely awesome!!! Had arranged for a pick from the airport which was arranged (for a fee). Room was good and spacious. WiFi was adequate around the property. Staff were helpful and mostly comfortable with English. Location was quite convenient to a lot of places that can be covered on foot and lot's of eating places around.

Stayed in April 2024

Some small things as: it was super warm in the room and I had to keep window open, that would be ok, but on the first floor someone once in while was smoking and I felt the smell.

Nice location and staff, good value for money ratio.

Stayed in April 2024

If rooms were slightly bigger. But location makes up for the size of the room.

It’s location. Hotel Manager Feroz, People at Reception - Gulshad and Dilan/Dilon. Feroz accommodated us for early checkin at 10:00 AM and breakfast, since he did not have the room we booked, which was with balcony. Next day he arranged room with balcony. Gulshad and Dilan helped us with all our questions regarding places to visit nearby and suggested us couple of places. These 3 people were great. They have very good restaurant and bar inside hotel.right next to the hotel they have Skandalist bar. Opposite there is Pasta and Bar. Late Night Show, Nikulin and couple of other bars are within walking distance. Blah blah bar, Barmaglot and famous restaurant Navat - Seyfullina branch is close by. Good location. Even supermarkets are within walking distance. All the places are within 10-20mins reach. Arbat, Green Bazaar, going to Shymbulak, Kok tobe is easy. Even our pick up spot for Day tour was also nearby from here. Reception staff and manager speak in English and that is a gift in Kazakhstan. That helped us a lot.

Stayed in April 2024

The plumbing is old and had to switch rooms. The staff should have noticed the very loud toilet. Restaurant in the hotel can have loud music. No elevator.

Good location

Stayed in April 2024

I will appreciate if they could improve their wifi connection. The connection used to close or no signal. Well we didn't come here to use wifi but we needed it for searching especially for those who travel in a new country like me. It's good I got Kazakhstan number with data. So I used my data as an alternative.

As what everyone was reviewing the highlight in this hotel is their breakfast! Location is at the center as well. Its walking distance to groceries, cafes, restaurants and bus stop. It's easy to access your transportation. There is even Chinese restaurant near the hotel. You just need to go around to discover everything. The staff at the reception can speak English so language barrier is not a problem. I highly recommend this hotel for those who are looking for budget hotel at the center of the city.

Stayed in April 2024

Value for money; helpful attentive staff

Stayed in March 2024

Room is good and breakfast is better

Stayed in March 2024

Very loud restaurant, smells from the kitchen exhaust

Friendly stuff, good breakfast, location, clean

Stayed in March 2024

Wi-Fi sucks big time. Very poor wifi throughout the hotel

Good hotel. Location is excellent….just in front of everything. Breakfast spread was good. View was nice overall. Standard rooms are very small so I upgraded to suite which is good value for money. Wi-Fi sucks big time. Very poor wifi throughout the hotel

Stayed in February 2024

Size of room and design. I got hurt in night when trying to reach washroom in. Night.

Rooms are very small. And bed size also small

Stayed in June 2024

The room was dusty, the price was high, the telephone was not connected, and while I woke up the door was open...

Location

Stayed in June 2024