Nothing

Everything was perfect!

Stayed in September 2024

Can’t think of anything.

The staff at the Shilla is fantastic, excellent food and a really nice atmosphere. Love this hotel.

Stayed in September 2024

Lack of Nespresso machine in the room

Superb staff and service

Stayed in August 2024

Occasionally did not have all towels replenished and no milk for tea.

Excellent concierge that managed a number of reservations for us. Brilliant sauna facilities too.

Stayed in August 2024

The service of the staff at Shilla is exceptional! Also, a big thank you to Betty Kim and to Joey Noh for their very kind as well as prompt and professional check-in and check-out services respectively.

Stayed in August 2024

Nothing. There was one incident where one of the ladies at the Chinese restaurant refused to let me in but someone called her and she relented. I did not understand why I had to wait a full hour when there were empty tables but they addressed it.

Location, amenities including nearby high-end boutiques, food and customer service.

Stayed in August 2024

Swimming pool

Stayed in August 2024

sometimes it was uncomfortable because the workers were too helpful, the gap between poverty and wealth was felt like never before

Stayed in August 2024

If you are looking for a very comfortable place in Seoul, this is the right place. I have been in Seoul twice, and I prefer this place, especially the Mountain View and the restaurant. The breakfast was delicious

Stayed in August 2024

It was in beautiful surroundings, with helpful staff. Close to the metro with very short commute to all places in Seoul

Stayed in July 2024

I was surprised that I wanted to go to breakfast as a hotel guest, only to be told by the person at the table that I would have to wait. Which I don't actually find unpleasant, but I can see lots of empty tables right in front of me. That is not understandable for me. It was only when another manager saw that I had been turned away that he apologised and assigned me a table directly, explaining that there are a lot of reservations on Sundays and they are reluctant to allocate tables. So this time 9 out of 10.

The hotel is great, a little formal, yet equipped with all the things I like. Fitness centre, good bar, good restaurant, breakfast is varied and the location is very good for exploring the city from there.

Stayed in July 2024

You need to check carefully what is included if you book the hotel for three people.

really qualitative resort which has everything in one place, very nice service staff

Stayed in June 2024

The shuttle bus only operates until 10pm, so after this time, you need to walk up the hill to get to the hotel. Also, the airport shuttle does not come up to the hotel, so you will need to make your way down to the airport bustop and wait there.

Spacious room, comfortable bed, well-equipped gym, nice amenities, internal shuttle bus operates to get you to the subway station, the staff speak English.

Stayed in June 2024

Nothing

Client surviving skilled

Stayed in June 2024

It was busy - we personally prefer quiet. There was a conference taking place during our stay. The soundproofing of the room was also lacking. We could hear some conversations next door, kids in the hallway and music coming from the outdoor pool on Saturday as well as the sound of traffic. Also, rooms are quite small for American standards, given we had an upgrade. If I may, I’d like to compare the room condition/availability of things between SHILLA Seoul and our experience in Shangri-La. I had to ‘ask’ for things at SHILLA and those things were already anticipated in Shangri-La ( again, sorry for comparing) We would pay extra for details and above and beyond. I just did not think those things were consistent at the SHILLA. T overall though, we did enjoy our stay and we will come back

Location is amazing and a selling factor to us. We thought the building was underwhelming from an architectural stand point, the inside is what matters though. We thought it was beautiful, one of a kind with superb service

Stayed in May 2024

The Deluxe Twin Room we booked was a bit on the smaller size.

Location, facilities, tranquility, staff, breakfast, views... A real oasis in the center of Seoul.

Stayed in May 2024

Pillows and bed are too soft.

Breakfast is very good

Stayed in May 2024

overall the hotel is luxury

the hotel is nice, all good i didn't face any issues.

Stayed in April 2024

The hotel is a bit remote. Although they do a real effort by having free shuttle service, you can't really 'pop out' of the hotel to eat something.

Luxury feel

Stayed in April 2024

The hotel was splendid, the room very comfortable and clean and the staff was friendly and responsive. We had several meals at the hotel and they were exceptional. There was easy access to the city and other locations provided by the hotel shuttle service.

Stayed in April 2024

Crowded

Rooms luxurious and clean

Stayed in April 2024

the location is a bit far from Gangman and other districts interesting for middle aged people.

the most amazing breakfast buffet in all Korea

Stayed in March 2024

The lobby is small & crowded. Not as grand as would expect for five star when compared to Grand Hyatt

The staff are attentive, thoughtful & personable. The room is fabulously appointed

Stayed in April 2024

Exceptional experience

Stayed in April 2024