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Reviews of Aristocrat Residence & Hotel 4 stars

Serendipity Road, Sihanoukville, Cambodia

#46 of 66 hotels in Sihanoukville

Guests' Choice

Review score

Based on 59 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.7

  • Location

    7.7

  • Facilities

    6.9

  • Staff

    7.8

  • Value for money

    6.8

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 22 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast stale bread Little choice western food

    No soap in shower Water 🌊 Luke warm

    Stayed in May 2024

  • Reviewed: 5 June 2023

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    We got trapped in the lift, the receptionist was incompetent and the first room had no hot water, and the door handle came off in your hands.

    The manager moved us to lovely room which is why the rating is so much better than it would have been. We loved the breakfast, the second room and the swimming pool

    Stayed in June 2023

  • Reviewed: 8 February 2023

    8.0
    Short stop as no ferries running
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night

    Location was very close to the beach. We had a unexpected 1 night stop as no ferries were running due to high winds. The room was spacious with 2 double beds and large bathroom. The room had a water cooler for large bottle instead of small plastic bottles, great idea for saving plastic. We had a look at the pool, clean with sun loungers. Just lots of noise from the building works next door and across the street. Breakfast was chosen from the menu and served. Some Covid restrictions were still in place.

    Stayed in December 2022

  • Reviewed: 22 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Shower head did not shoot water, the drain shower area was very slow to where the water almost flood the area. Unsure about very load noise from cleaning and breakfast people moving chairs.

    Everything

    Stayed in January 2023

  • Reviewed: 18 January 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 6 nights

    The beds were a bit hard

    The breakfast choice was a bit lacking

    Stayed in December 2022

  • Reviewed: 27 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The room was under the kitchen and it was very very noisy between 6am to 12pm so every morning I awake very early

    Very good reception team. Help me a lot.

    Stayed in September 2022

  • Reviewed: 26 August 2022

    7.0
    Great location. Good value.
    • Business trip
    • Family with young children
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Poor breakfast. Limited facilities.

    Great location. Very spacious and comfortable room. Good value.

    Stayed in August 2022

  • Reviewed: 8 May 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    the reason I stayed here was because I thought it was next to the ferry terminal that goes to Ko Rong. The ferry terminal location has now changed. I wouldn’t have chosen this accommodation if I’d known this

    Friendly staff, nice breakfast

    Stayed in May 2022

  • Reviewed: 6 May 2022

    7.0
    Great staff, good location to ocean and an easy taxi trip to the new Mall or the new pier
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    the lord music from a neighbouring bar

    large hotel clearly down in numbers for to covid. Very friendly and helpful staff

    Stayed in May 2022

  • Reviewed: 7 April 2022

    7.0
    relaxing
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    dated rooms

    location

    Stayed in April 2022

  • Reviewed: 2 March 2022

    7.0
    it was only a one nighter on the way to Koh Rong so it was overall value for money
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I last stayed in the area 3 1/2 years ago, the location of the hotel used to be in the best spot at Ocheteal but is now in the midst of a building site. most of the the other buildings in the area have been knocked down and are in the process of being rebuilt

    good recently built hotel, breakfast was good, bed was comfortable, staff were good

    Stayed in March 2022

  • Reviewed: 28 February 2022

    7.0
    could be a lovely hotel but the town is not for me. Casinoville more like
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    thumping noise outside my room but staff did change room for me.

    helpful staff, near the beach

    Stayed in February 2022

  • Reviewed: 8 February 2022

    6.0
    It’s new and clean but there are better places for the money and the free breakfast was actually a negative.
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was terrible. We ordered English breakfast and rice congee. Both were terrible and we didn’t finish them. We went across the road and up the hill to a restaurant for breakfast and espresso coffee. Build quality was poor and for example the glass door on the balcony was on the outside so could be lifted out or even blow out if a storm created a low pressure area. The locks on the door weren’t worthy of the name so anyone climbing across from an adjacent room could easily bypass them. The view from our sea view room was nice but mostly blocked by the adjacent building.

    it’s modern and clean. location is pretty good.

    Stayed in January 2022

  • Reviewed: 24 December 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The shower leaked all over the bathroom floor. When I wanted to check in the was no one there.

    It was close to the pier and places to eat. The room was nice and clean. I was allowed to leave my luggage at the hotel so I could get some supplies. The breakfast was "ok"

    Stayed in December 2021

  • Reviewed: 2 October 2024

    3.0
    • Leisure trip
    • Solo traveller
    • King Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 22 July 2024

    3.0
    For 1 night is okay .
    • Business trip
    • People with friends
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    high humidity in the room !! Bed is wet little ..and very noisy because of construction next to the hotel .

    Just comfort bed and not bad breakfast.

    Stayed in July 2024

  • Reviewed: 26 February 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Good place would of liked buffet breakfast like I thought

    Stayed in February 2024

  • Reviewed: 3 June 2023

    3.0
    I do not want to stay any future time in this hotel.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights

    Staff had been lazy and unserious.

    I have no breakfest. There were no special thinks to thank for.

    Stayed in May 2023

  • Reviewed: 22 May 2023

    5.0
    Hotel with limited facilities and would not stay again.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights

    Hotel is looking very tired with limited facilities with a large bathroom and tiny fixed type shower.Everything worked. Staff have limited English but try to be helpful. Location has dramatically changed in 10 years and post covid has seen many changes with location now catering more for tourists principally from China

    location was good

    Stayed in April 2023

  • Reviewed: 18 May 2023

    10
    Great value/price at an excellent location....!!!
    • Leisure trip
    • Family with young children
    • King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Nothing to say.

    Its location near the beach and the boardwalk is the best...!!!

    Stayed in May 2023

  • Reviewed: 3 April 2023

    9.0
    Calm, comfortable get-away next to the beach.
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Great seaside view, close proximity to the beach, good breakfast options, very helpful staff.

    Stayed in April 2023

  • Reviewed: 18 March 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    poor knowledge of staff; not able to converse in English leading to misunderstanding; poor internet

    location

    Stayed in March 2023

  • Reviewed: 10 March 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Personnel do not speak good English, breakfast is average, furniture is old, not really clean room, value for money not satisfactory

    Location

    Stayed in March 2023

  • Reviewed: 16 December 2022

    9.0
    Great location even though it’s not near the wharf, great part of town to stay in, Cambodian run and nothing was ever a
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    We stayed in the ocean view room which was amazing. The Aristocrat Hotel is a typical Cambodian style boutique hotel, and nothing was ever a problem for the concierge - they organise our taxi and ferry to our next destination. The shower was in the main room beside the balcony doors. The pool is great, though I do note you need to bring your own drinks (which they’re fine with as long as you don’t make a mess). Tip: whilst there is no bar at the hotel just down the road (two doors down) is a cool little bar called Yasmine which was great

    Stayed in December 2022

Showing 1 – 25

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