520-0102 Shiga, Otsu, Noka 2-30-7, Japan
#3 of 24 hotels in Otsu
Guests' ChoiceBased on 220 hotel reviews
8.9Cleanliness
9.3
Comfort
9.2
Location
8.1
Facilities
9.2
Staff
9.4
Value for money
8.6
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 June 2024
Chloe
SingaporeThe tatami beds were a little too thin.
There are 4 onsens to choose from, how awesome is that. Service was excellent. The whole hotel feels very zen and inviting.
Stayed in June 2024
Reviewed: 20 June 2024
เนาวรุจน์
ThailandฺBreakfast has a variety of good tastes and there is on limit to what you can eat.
Stayed in May 2024
Reviewed: 5 June 2024
George
United StatesThe food was good, but the quality would be a bit better to get the top score!
Breakfast was excellent, dinner was good as well.
Stayed in June 2024
Reviewed: 1 June 2024
Teri
United StatesEverything
Stayed in May 2024
Reviewed: 27 May 2024
Daniel
GermanyThe fantastic care they took to ensure a wonderful stay. Gladly anytime again.
Stayed in May 2024
Reviewed: 25 May 2024
Andres
United Statesnothing! it was awesome
Phenomenal experience!! My family visited for R&R and had an absolutely fantastic experience. Stayed in Japanese-style suite. Kaiseki dinner and Japenese breakfast were outstanding. Service was very attentive, helpful and efficient. Both open air room and private session thermal baths were awesome. Fantastic value for price. Would stay again.
Stayed in May 2024
Reviewed: 24 May 2024
Sheina
United StatesNone
Everything was perfect!
Stayed in May 2024
Reviewed: 23 May 2024
Fernanda
United StatesWe booked the cheapest 5 person tatami mat room for 5 people and it was definitely a tight squeeze for sleeping
Fantastic staff, amazing kaiseki meal
Stayed in May 2024
Reviewed: 15 May 2024
Vdbt
FranceIncredible diner and breakfast. Great onsen and room. Very helpful and kind staff. Loved it
Stayed in May 2024
Reviewed: 9 May 2024
Natalie
United StatesAbsolutely loved our stay. The staff was so welcoming from our very first interaction. Check-in is a lovely process where you sit on comfy couches and staff walk you through your reservation, explain the facilities, etc. Our room was very nice and came with nice amenities. The rooftop mineral baths are spectacular. The meals (we opted for dinner and breakfast) are a MUST. They hosted a bingo night while we were there with prizes. Such a fun experience. We would definitely stay there again.
Stayed in April 2024
Reviewed: 9 May 2024
Olivia
AustraliaThe fittings in property are becoming a little dated in look and feel now. But that’s part of the charm, in a way.
Lovely traditional Japanese decor and spotlessly clean. Very relaxing onsen with a great range of product. The meals were incredible - ready yourself for a feast!
Stayed in May 2024
Reviewed: 8 May 2024
Abigail
AustraliaI like the food, the service and our room Superb
Stayed in April 2024
Reviewed: 24 April 2024
Rebecca
SingaporePrivate dining, private onsen
Stayed in March 2024
Reviewed: 19 April 2024
Yasuko
United StatesRooms we were given did not have a view of the lake. Would have also liked to have a late check out. But these were very minor issues compared to all the positives offered by the hotel.
Beautiful rooms with private onsen and excellent meals. We were given more delicious food than we could eat! Service was also exceptional. Loved the yukatas provided to guests.
Stayed in April 2024
Reviewed: 18 April 2024
リージ
Australia- variety of onsen options - affordable - free shuttle bus - easy to communicate with staff in English
Stayed in April 2024
Reviewed: 16 April 2024
Janice
United StatesN/A
Loved the service. Was worried about the language barrier but they had everything figured out for us
Stayed in April 2024
Reviewed: 14 April 2024
Crystal
United StatesRoom too hot
Kaiseki dinner and breakfast included with our stay was innovative! The room was beautiful (though in our room there was no temp control so a bit hot for our comfort). Other rooms had mini splits where there is adjustable temperature. The hotel was beautiful and amenities were outstanding. Staff was lovely.
Stayed in April 2024
Reviewed: 10 April 2024
Leong
Hong KongTattoo stickers not available for those who have tattoo
Staff are very nice and client attentive
Stayed in April 2024
Reviewed: 8 April 2024
Minori
AustriaI'm very happy with our decision of choosing this hotel for our stay near Kyoto. It's only about 20 minutes away from the city and you can see lake Biwa from the room and the attached outdoor-bath! The staff was incredible, super friendly and quite proficient in english. In the basement there is a small arcade, and there was a (free) bingo event in the lobby, both of which where a lot of fun! The food was delicious and the room was one of the biggest I've seen in Japan. All in all it was an amazing experience and we will definetly visit there again if we get the chance!
Stayed in April 2024
Reviewed: 7 April 2024
Kun
SingaporeIt’s a little out of the way and not much amenities located around it such as attractions or shops. However they provide free shuttle bus in the morning to various stations and also you can arrange for shuttle bus to pick you up at two JR stations close by
Clean, awesome onsen and great dinner and breakfast
Stayed in April 2024
Reviewed: 6 April 2024
Yan
Hong KongThe waiter/waitress were so busy during dinner time. I had to wait for a long time between each meal and they forgot my tea and dessert
All the staff are friendly and super polite. I love their kindness
Stayed in April 2024
Reviewed: 5 April 2024
Puay
SingaporeNothing.
Very classy ryokan. Staff very friendly. Have a designated room for the dinner. Good food and Good onsen.
Stayed in March 2024
Reviewed: 4 April 2024
John
United StatesShuttle bus to train station - didn’t give enough time to catch train so had to wait for 20 minutes on the platform for the next train
Private Onsens, room and bingo
Stayed in April 2024
Reviewed: 21 March 2024
Adrien
FranceThe beds/futon were a bit hard.
The different onsen, the amazing decoration and the warmth welcoming. The views are also great on the lake.
Stayed in March 2024
Lagos, Portugal
Saint-Maurice-de-Beynost, France
El Ejido, Spain
Valbonne, France
Mladá Boleslav, Czech Republic
Rio de Janeiro, Brazil
Kandy, Sri Lanka
Jakarta, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content