The place needs a bit of investment.

Very nice and helpful staff.

Stayed in November 2024

The food was good however I think the portion sizes were a bit small but still nice

Private open air onsen bath was brilliant, the reservation system for getting the 2 rooftop onsens were even better. The staff were really pleasant, especially the woman at the reception who was incredibly helpful and pleasant, giving us tips for our trip!

Stayed in November 2024

everything I like, the onsen & meal is the best

Stayed in October 2024

The bed, condition of facilities inside and outside, lights were out of order in bedroom

Superb meals. Staff.

Stayed in October 2024

Sadly unable to make breakfast even though we had paid. We did not seek any refund as it was our issue with buses. Ask for a coffee instead. Which was given and then charged - disappointed in that.

Private Onsen , special meal was all excellent . Receptionist was fantastic shown to room every thing was explained even can to see us off in morning even though not at work

Stayed in October 2024

Some areas need renovation, but not a big deal to us

Private onsen , quiet and comfortable room. Staff were nice and helpful, got an unforgettable experience. Dinner and breakfast were good.

Stayed in October 2024

We didn't have an option for meals and I am allergic to shrimp. There were a few things on the menu we didn't eat. The air conditioning in the room didn't work

The onsen in our room was excellent. The staff were friendly. The hotel was clean.

Stayed in September 2024

The photos in the listing and the price tag set an expectation of a premium experience. Unfortunately, this was not the case for us. 1. We could not believe we arrived at the right place, seeing the resort from the outside. An old dirty multi-story building, that completely did not match the vibe of the place presented in the photos. 2. Service - We had good service from the staff, with no issues. That said, it was not a warm, friendly, welcoming, personal service and sometimes we felt rushed. 3. Room - The room was furnished in the traditional Japanese style (as we booked). However, the pillows felt like pillowcases filled with stones, which made it very difficult to get a good night's sleep. We had 2 onsen baths in the room, one on the balcony and the other in the bathroom. Both were covered with what we believe must have been mold. There were some cobwebs in the room as well. Altogether, this was not a premium experience as we expected it to be. We felt we received poor value for the money we paid. It seems to us the place needs an urgent and significant facelift and upgrade. Even more urgently this place needs a deep and thorough cleaning. We initially booked another onsen but a change in our travel dates forced us to change our booking to Yukimarasaki. This was a last-minute change and unfortunately, we did not read the reviews in advance. I do not believe that this establishment will be able to keep charging its premium prices for the current value it delivers. I would expect much more from places I pay half of what we have paid at Yukimarasaki.

The traditional dinner and breakfast were very good. The roof-top private onsen was nice and the view was amazing.

Stayed in September 2024

The pillows are a bit hard but overall still comfortable.

Nice property in between the Japanese alps. They serve delicious food. Everything went smooth.

Stayed in September 2024

There are no shops nearby, so make sure you bring some snacks with you. The building might need some renovation- it wasn’t very disturbing for our experience but I think this hasn’t happened for some time now. The same goes for the in-room onsens. The staff was nice but we would have appreciated more English communication when interacting with them. Considering the price we pay, this would be very appreciated. In addition to the cost you pay, you need to cover also the onsen tax (150yen/person/day)

The food really introduced us to the Japanese cuisine - important thing is that if you like Western food more, this might be challenging, as there is only Japanese dishes served - I do think they cover all tastes - For us we really liked the experience. The beef was amazing. Also the rocks private onsen was really nice in the night, with clear skies and the stars. The location is peaceful and quiet.

Stayed in September 2024

The cleanliness of the baths could have been better. The wood on both the bookable and on-room baths had green growths on them, which were slimy to the touch. Similarly, there were a few small maintenance issues in the room. The shoji had a few spots of discolouration and a couple of small tears.

I stayed in a room option with a private bath available in my room, as well as the bookable outdoor private baths. The baths were generally nice and great to use The room as nice, with a well-equipped bathroom and toilet. Staff were accommodating, communicated in good English and communicated well on how to book the bath, dinner and breakfast times. Dinner and breakfast were both expansive and lovely.

Stayed in September 2024

The pictures are pretty old as the wooden outside parts are not new anymore. But it is quite normal when there is onsen water 24/7 day in day out. It is not a big deal. Maybe these areas should be renewed by the hotel management in the next years anyways.

Beautiful remote hotel which can be easily reached via bus. Hiking options also available by taking the ropeway up to the road. Totally private (onsen balcony + top roof onsen + private dining boxes)

Stayed in September 2024

The road was right in front of the balcony so during the day it got a bit noisy

Everything. I booked a room with an onsen on the balcony and didn't regret it

Stayed in September 2024

The room was very big and comfortable! The indoor and outdoor private bath are superb. Very nice the possibility to have also a private bath on the rooftop. Delicious dinner and kind staff

Stayed in August 2024

The pure Japanese style

Some areas, bed linen and rooms need to be renovated

Stayed in August 2024

No shops

good price with good food and good onsen

Stayed in July 2024

There was nothing that didn't meet our expectations.

We loved how intimate and wonderful our stay at Yukimurasaki. The staff was 10/10, the facilities were 10/10, and the breakfast and dinner were 10/10. I would highly recommend to friends and family who are traveling in couples. It was our honeymoon and it was the most memorable stay in Japan.

Stayed in May 2024

Facilities are a bit dog eared and worn.

Stunning scenery, wonderful baths with beautiful views, and fabulous views!

Stayed in June 2024

How private it felt!

Stayed in June 2024

The place could be cleaned better and one of the employees had a kid running around during dinner which was distracting.

The onsen was very nice and the place is charming.

Stayed in June 2024

Need a car to get there, the food is not for everybody

Very unique place, traditional experience, nice ryokan and onsen

Stayed in May 2024

Great staff, nice views, relaxing stay and lovely food

Stayed in May 2024

The experience would have been overall excellent if the hotel would be a cleaner overall (especially for the price). It seemed as if a lot of corners were cut while cleaning the property. E.g the inside „bathtub onsen“ had seen better decades and it was visible that it either needed to be replaced or properly deep-cleaned.

The receptionist/manager was super friendly and welcoming and spoke great English as well. Japanese friendliness how it’s talked about. The hotel had the „typical“ Japanese flair with it being completely covered in tatami matts, beautiful views from the room and 2 private onsen baths for our room or 2 onsen for the public that you could reserve to be private (free of charge). The food was amazing and a multi-course Japanese experience.

Stayed in May 2024

We took the suite because we wanted a private onsen but apparently the public onsens are available to book for private sessions so no need get the private one. It was very expensive for the room although it was huge. It was very old and the private onsens aren’t clean. The food js very Japanese and for people who like western food, it might be a bit challenging.

Very special place. Onsens are beautiful and the overall experience is very unique. Huge room, Beautiful view, very friendly staff.

Stayed in May 2024