Onsen wasn’t cleaned enough

Kindness staffs

Stayed in June 2024

I don't think this hotel is very used to foreigners. The concierge spoke English and was fantastically professional, but did seem like he would have preferred Japanese customers, even going as far as telling us that "there isn't much to do around here", as he pointed us towards the ropeway station on a map we got from the hotel that promotes tourism.

This place was top notch! The ryoken was beautiful, up in the mountains of the Hakone area! What a view. The dinner was served in the room, and fantastic and seasonal and fresh. Breakfast was just as amazing, again in the room, and fresh and seasonal. The service and attention to guests was great. The onsen areas were also beautiful, although I think I would prefer that hot water in the late fall or winter. From here, we walked to the cable car station, and visited the beautiful caldera area, and caught a glimpse of Mt. Fuji in the background.

Stayed in May 2024

It’s older and it shows. Probably could clean the onsen area more, but I guess you can only do so much unless it gets a proper renovation.

We got the main room in the pictures for our family and were quite happy about the space. It wasn’t obvious where to stock our things as the drawers stored the linens and yukata, but lots of room to pit it aside. The food spread was great ,but after a few days, we were happy to have other meals since the food is similar (fish done in many ways!) and we aren’t used to meals like these. The kids had lots of fun. Their baby chairs make funny (and annoying) noises, which of course they played with constantly. Loved using the onsen. Nice and relaxing. On one of our days, the ropeway was closed and it poured, which makes travelling a bit tricker even just to grab food. We were aware of the reviews and treated this place like an older rustic cabin-style place, and had a great time. We enjoyed the outdoor onsen the most, less humidity to bear.

Stayed in May 2024

Bathroom was putrid and entire building smelt musty.

The meals served were excellent and the staff were great and the room quaint.

Stayed in May 2024

Could do with a clean in the hot springs

Great location and the staff were amazing- nothing was too much for them. Evening meal was amazing!

Stayed in May 2024

Its quite old and not very clean

They made special arrangements to make our anniversary more special

Stayed in May 2024

The stair is very steep so not advisable for people with mobility issues

It’s a little tired but authentic. Love the experience of traditional Ryokan. It’s so special when the staffs come and prepare a spread of dinner table in your tatami room and then after the dinner they turn the room into a bed room by bringing out Futon. The quality of Onsen water is fantastic. The staffs are very friendly and welcoming.

Stayed in May 2024

The Onsen was very shabby and not worth the extra cost. The toilet and bathroom were also poor.

The location with great views across to the mountains and convenience for the Hakone Ropeway. The authentic Japanese living and eating experience.

Stayed in May 2024

In our initial request we asked if it was possible to have one of the meals not come with fish (we were fine with paying the same price but just not getting the fish part thus getting a smaller meal). We just didn't wish to waste food. Unfortunately we didn't get a response back, and only after posting the request and making the reservation we saw the no meal change policy. The bathroom in our room smelled heavily like sweat. It had clearly been cleaned but there was also dirt in the corners. The room and the rest of the hotel looked pretty clean however. The one other place that needed cleaning was the smaller onsen.

The staff was fantastic. We felt welcome and we truly enjoyed our stay. The room was very nice and necessary amenities were provided. They also offered to keep our suitcases a little longer while we visited Lake Ashi, which was very considerate. The meals were exceptional in both portions and quality of the food. There was a wide variety of foods in true kaiseki fashion and in no way did we ever feel like corners were cut. 10/10! The waiting staff was also very nice, and always very punctual. Just make sure you are ready 5 minutes early. The living room, entrance and lounge area were cleaned well, and we were provided new clean robes daily which was nice. The inside layout also gives studio Ghibli vibes which is amazing.

Stayed in May 2024

Limited staff that can speak English, don’t provide hot water at night, onsen changes time for women and men (can be confusing). Could not leave baggage after checkout

Onsen

Stayed in February 2024

I thought we had our own private onsen, but it wasn’t the case. We went to book for a private onsen but there was no availability. So that was disappointing.

The food was spectacular!

Stayed in December 2023

Facilities are worn. Lots of maintenance is needed. Don't even bother to reserve the private baths - they are terrible! The public baths are good enough

Dinners and breakfasts were very good. Service staff was exceptional and very courteous and responsive to our needs and requests. We didn't expect a pristine property. It is old and decaying, but has plenty of timeworn charm and character.

Stayed in September 2023

The room was a bit smelly. Would have been better to have some are freshener.

It’s traditional rooms, dining rooms and food. Also having the onsen bath is a good one.

Stayed in September 2023

the onsen could be better maintained. u can see algae and spider web though it should be frequently used as there is no shower in the room so this is the only place to bathe. no lift. stairs a bit steep.

the service is good. they explain each dish in english. meals are value for the buck. last day, train was suspended due to heavy rain and they offer shuttle bus all the way to hakone yumoto.

Stayed in June 2023

This hotel should have some renovation. The rooms, corridors and especially the Onsen are very old and out dated. We paid for the private Onsen room but it was not worth the additional fee. It is only a single bath tub in a small room. There is no ‘wow factor to it’. in summary, given the quality of the hotel, the price is unreasonable.

Traditional room for an authentic experience. The staff were all very accommodating and friendly. The dinner and breakfast meals were tasty. There is a free shuttle to and from Gora station (it is a steep walk without).

Stayed in May 2023

The room was a little dirty with webs on ceiling

The hot spring and food

Stayed in April 2023

If you're looking for what a traditional antique ryokan is, look no further. This place is definitely old, but with that age comes character. If you want a more modern stay you're going to need to look elsewhere. What it lacks because of age it makes up for in the incredibly friendly staff and delicious food. The woman who attended us for our meals was super nice and set everything up beautifully. She did not speak much English but sincerely made an effort to communicate with us. We didn't know what we were eating, but honestly didn't need to. It was all so delicious! My husband and I also took advantage of a private onsen. The bathroom itself was relatively small but that bath was GLORIOUS! After waking roughly 10 miles every day for half a week prior, it was so refreshing to soak. The water was hot and milky in color and left our skin feeling so smooth. This ryokan is also 2 or so minutes from the ropeway and end line of the cable car. If you get a chance, I highly recommend getting there by the Tozan train then cable car as the views are beautiful. I recommend this ryokan if an older building isn't off-putting, as I really do think that the rest of the experience far outweighs the age of the building and the fact that things clearly need repair in areas.

Stayed in December 2022

the staff & their service

Stayed in December 2022

The building is so old that the rooms and hotel smell horrible - it gave me a headache and I really couldn’t get over the smell during my stay. The staff didn’t really speak any English, so if you’re a traveler, it doesn’t make sense to go here as I didn’t understand what I should be doing, what my meals were, etc (even though they were perfectly friendly)! It’s just as expensive as any other ryokan in the area, so if you’re going to spend that much money, I imagine there are much better ryokans for that price. I didn’t find this experience worth the cost and unfortunately was eager to leave in the morning. They really need to do some renovations to the building and find a way to improve the smell in the rooms and baths, it made the building feel very dirty.

The location & hot spring baths were nice! Staff was very friendly as well.

Stayed in September 2022

Private onsen was very dirty/scruffy. We paid 3600¥ for 50 minutes and after 10 minutes we left, because we felt uncomfortable. The public onsens are very nice though. The house is a little old, so sometimes it had a weird smell. No shower in the room.

Staff was friendly Good dinner/breakfast Outdoor onsen was nice

Stayed in August 2022

The hotel is very old and dirty. the carpets are black instead of red. The onsen is moldy and there are spider webs on the ceiling and lots of things are broken or not clean. This hotel is run down and no effort is made to clean

the food was very good although the lady who is serving was not really friendly. Amazing view from 5th floor. Quiet.

Stayed in June 2022

Dinner and breakfast are included. It was a great experience for a Japanese style ryokans.

Stayed in December 2021

Facilities were run down, dirty, moldy. Floor was soft in multiple places from water damage.

Staff was very friendly with good service

Stayed in June 2024

There was no walking path to the mountains.

Personal service and shuttle service

Stayed in May 2024