Few restaurants nearby late check-in is inconvenient. The woman in charge is friendly but inflexible.

Close to ropeway. Onsen was fun.

Stayed in September 2024

The only way to get to the place at the evening is by taxi

The room is beautiful with a great view, and the place's onsen is so fun! The host was very kind and helped us a lot (:

Stayed in September 2024

The room was very comfortable and we had a beautiful view. The onsen was relaxing and we enjoyed the private bathing time.

Stayed in September 2024

Far from most things to do in Hakone, only a few places nearby. A little pricey for what you get.

I liked the place itself, close to the rail station, I had a volunteer who spoke English and gave me great tips about the area!

Stayed in August 2024

The private onsen that you were able to book a time slot for on arrival

Stayed in June 2024

Hard to find the location on Google. The property doesn’t know how to give details instructions to get there from Yumoto station or Gora station

Clean The greeting staff Bo is really nice and instructional

Stayed in August 2024

I would have preferred cotton bedding as the poly mix got hot more easily.

The view over the mountains was great. Peaceful inside onsen's with garden views to book private time in. Lovely traditional Japanese rooms. Close to the Gondola station, and a quick walk to the convenience store. Steeeeeep streets!! Fridge and tea supplies in rooms.

Stayed in July 2024

The shared bathroom

The owner was great and excellent to deal with and also excellent with our 2 yr old. We had 2 onsen baths while there and she made sure that the temperature wasn't too hot for our son. The Japanese room was also great.

Stayed in August 2024

No food or eating areas outside, specially in evening

The Onsen facility, big spacious rooms for the family

Stayed in August 2024

The room was very hot, but the staff did warn us in advance so we knew about it.

Very friendly and helpful staff, lovely onsen.

Stayed in August 2024

The room walls are thin, you can hear some knocking noises at night. The location is very tiring to walk to if you get there after all the cable car stations closed (it's higher than other accomodations I've seen). I recommend going here at the start of check in time.

When I got there they switch my room to a 10 beds dormitory because the Japanese room's AC is broken. I didn't like the dorm room so I ask them for that broken AC room. It is really cozy and nice, and I didn't mind the AC because the winds outside make up for it, especially in early morning it's amazing. Just beware of bugs flying inside, nothing harmful so far for me. Feels like I'm living in a countryside. The free reserved indoor bath is also really nice but a bit old.

Stayed in July 2024

Onsen is absolutely amazing, a unique experience. The room was clean and comfortably, bathrooms are clean as well as the hotel in general. Tammy the host is absolutely amazing, she will help you with everything you need. Location is good, near one station of the cable train.

Stayed in June 2024

Our stay at the Kinkaku hotel was so great, Tammy was incredible as a host it felt like we visited a relative, when we left she let us go through the kitchen closer to the station and she waited for us to reach it was very cute. She was also so nice to our kids. The Onsen was special and location was just the best!

Stayed in July 2024

Difficult to buy and eat nearby. Better to buy food to the hotel

The staff are very friendly! The room is comfortable and clean. Though the toilets are shared but clean and actually seldom to meet each other. I just stayed for 1 night, I think is fine for the privacy.

Stayed in June 2024

Many people have complained about the accessing the hotel - located on a mountain, the walk from Gora station can be difficult (with luggage). However, the cable car is very accessible during the day (until 5pm), and makes the journey far easier. In any case, it should be known in advance that the area is located on a mountain, so physical access may not be optimal. This, of course, should not be blamed on the host. The only real negatives in my opinion were the need to reserve the showers, which are located within the onsen space. Essentially, to book the showers is to book the onsen, and vice versa. Since the times are not super flexible, one should prepare their shower times in advance with the host - but she makes this process quite easy. Additionally, the provided amenities in the room were a bit limited (shower, toothbrushes, hairdryer), but other basics could likely be requested if necessary. Finally, I believe complaints about the host are generally unwarranted, as I found her to be helpful and accommodating. However, guests should ensure that they communicate clearly and fulfill their obligations (such as showing up on time for onsen reservations) as these spots are limited and require work from the host.

The private onsen was very comfortable, and easy to reserve with the host! She was quite accommodating and fairly knowledgeable about the area. She was also multilingual (English, Japanese, and more) and easy to reach using various messaging platforms. Beds were reasonably comfortable and the space (even the small room) was equipped with at least a table and chairs on the tatami floor. However, I would say that the onsen is the strongest point, so use it for the best stay!

Stayed in June 2024

The onsen itself is in need of renovation. It does look run down and very old/used. That did spoil the mood a little bit. The location was not for me. The rope way is very close, but there is nothing else to do. Restaurants close at 8pm. And because I was alone, there was not much social life.

Wonderful staff, super helpful and extremely friendly. This was exceptional service! I even got the entire dormitory for myself and was upgraded to a queen size single bed. The onsen water was extremely relaxing. Every room gets 50min. per day. Meaning everyone in the dorm shares the 50min. timeslot. As I was alone, I got it all for myself.

Stayed in June 2024

Public Restrooms in hallway instead of in rooms.

Staff was very helpful. Good location. Good value. Private onsen (reserve time).

Stayed in June 2024

Location is close to at cable car station and the cable cars close around 6 so it is difficult to return to the place after 6, and most dinner restaurants are closer to Gora station.

Was told the room would be small, but was bigger than I expected. Very simple room with all you needed, only thing I would have wanted was a window. Staff were very friendly and helpful! Onsen was great and relaxing.

Stayed in May 2024

It was really a great value deal Access to free private onsen was great

Stayed in May 2024

The staff were very friendly and welcoming to us, giving a recommendations on a (the) nearby restaurant and making sure we understood and were booked into the private onsen. My partner and I were very happy with our stay there!

Stayed in May 2024

The onsen you could book was so hot that we couldn’t really get in it! Apparently that is the temperature of the water straight from the source. The location is a little out of the way so tricky to find somewhere for dinner at night as most public transport stops about 5pm.

We stayed three nights and were lucky to be upgraded to a large apartment with plenty of space for our family of four. Staff were kind and helpful.

Stayed in May 2024

Nothing

Location near cable car, hosts were terrific & the Onsen

Stayed in May 2024

Room was reasonably small, no window, and the walls were a little thin. But not too bad.

Good central location, very close to the Cable car. Onsen available.

Stayed in May 2024

The location is difficult, but as far as I've seen Hakone in general is like this. The cleanliness was fine, it was quite comfortable and overall the facilities were just ok.

The hospitality was so good, for me it's the main thing making the place so loveable. I felt welcomed there and as if the workers there consider me a friend.

Stayed in May 2024