Not much they can do about it, but the room was a bit tight.

The staff was incredible attentive and professional. The concierge was so responsive and answered ALL of my questions and secured reservations everywhere we wanted. The meet and greet service for the Narita Express was incredible - the staff even waited a full hour with us on the platform because our train was delayed. The breakfast buffet was incredible and I’d recommend it to anyone staying at the property.

Stayed in June 2024

Excellent Service

Stayed in May 2024

Nothing

The interieur

Stayed in June 2024

Breakfast should have been included for the price.

Connected to Tokyo train station so perfect location.

Stayed in June 2024

Out of my entire stay in Japan, this was my least favorite. It’s large and we enjoy more boutique accommodations.

Very beautiful and traditional hotel. Very clean and upscale bedding.

Stayed in June 2024

Toilet was not cleaned every day. I saw some specks of paper left behind the next day

Very convenient

Stayed in June 2024

Nothing. Everything was wonderful. Keep in mind the cocktail bar and the lobby bar are two different locations.

Everything. Ambience of old style hotel with modern decor and amenities was fabulous.

Stayed in May 2024

At the breakfast buffet, staff were slow to clear empty plates from tables. It got to a point where I had to stack my own plates, walk towards the back, and place it somewhere; self-service of this level is highly unusual for Japan let alone a 5star hotel. One of the chefs saw me and told me I could leave the plates on a side table. After that, I thought service might improve, but they were still slow. I could see few people moving between tables not really doing anything, and it was not easy to get staff attention where I was seated. I’m not sure if this was a tactic to make guests consume less or more slowly, but I assume the faster tables are cleared, the quicker the turn over? Towards the end of the breakfast hour, there were still people waiting to be seated. I only had the breakfast for one day, but if I had it for the entirety of my stay and the service was like this every day, I would give a lower rating for staff.

Welcoming staff were super attentive. We arrived at the hotel very early, so left our bags at concierge first before check in. While we were standing outside contemplating our next move, staff came out with umbrellas. We didn’t ask for it and I felt it was very thoughtful of them. When we came back later for check in, they had already moved our baggage to the rooms for us. They have lights that run the length of the corridor for every door, and I really liked how the different coloured lamps signified different lift lobbies; clever touch. Rooms and facilities are clean and well-maintained. Gym was small but equipment new (brand: Life Fitness), and place was very clean. The on-site trainer is very attentive and diligent. If you didn't bring workout clothes you can even rent it for a small fee. Breakfast spread was good. Even though the variety is not as much as other 5 star establishments, they made up for it with the quality of the offerings. Most things are labelled organic, food was pre-portioned so you could try a bit of everything, and it all tasted excellent. I especially loved the freshly cut honeydew and rockmelon, all the Japanese food, and the omelette station. The chefs on site made excellent truffle omelettes and shrimp omelettes. My one regret is I didn’t take more time exploring the hotel and all it had to offer! If you stay here, take some time to roam a bit and utilize the facilities.

Stayed in May 2024

Best location. Excellent staff and service. Beautiful rooms and one of the best breakfast buffets.

Stayed in June 2024

Loved everything.

Stayed in June 2024

Hotel amenities are limited compared to other hotels of similar price

The hotel is a historic feature of Tokyo, Service is exceptional. Very convenient location. Extensive breakfast

Stayed in June 2024

Staff go above and beyond to help you.

Stayed in May 2024

My wife and I did not like the concave mirror in the room as one can get dizzy just looking at it.

The service is impeccable and having stayed in many many hotels all over the world including in Japan , l would say this Hotel is at the top of my list of excellent service. The buffet breakfast is really very good, both in terms of tastes and options. The location is unbeatable.

Stayed in June 2024

N/A

Third stay, we will be back!! Rooms, location and staff everything is exceptional. Thank for making our holiday wonderful.

Stayed in May 2024

nothing

Room

Stayed in May 2024

Nothing

Location

Stayed in May 2024

Location was great. Staff was excellent, so helpful. Room was luxurious!

Stayed in May 2024

We arrived late and had to check out early. Didn’t get to spend more time here.

Customer service was outstanding. We were escorted to our room without lifting a finger. The room was elegant and immaculate. There was a mini bar, tea and coffee plus a coffee machine, slippers, robes and all the essentials you need. No shower curtain and the bathroom was spacious. USB outlets were present in the room. We had a complimentary newspaper and the breakfast was sensational.

Stayed in May 2024

Exceptional property, well maintained and located!

Stayed in April 2024

Not applicable

The staff are wonderful, the hotel is beautiful and the location is outstanding. We have stayed before and we will stay again if we are lucky enough to be in Tokyo.

Stayed in May 2024

-

Staying at the TSH was a lovely experience when we arrived in Tokyo before heading to the Japanese Alps region. Our room in one of the domes was beautiful and extremely comfortable with everything we needed. We ate dinner at the lounge cafe after our arrival from the US west coast. It was delicious and relaxing. The breakfast buffet was amazing and the best we had on our trip in Japan. The service and staff at the hotel are fantastic and friendly, and want your stay to be comfortable. An absolute A++++ experience. We wish we had booked another night here. We will definitely be back.

Stayed in May 2024

Everything

Stayed in May 2024

Quite expensive. Cup of coffee was $20.00.

Location was great at the station. Great for eating and shopping. Very nice room.

Stayed in May 2024

The hotel offers good value for money. The breakfast was fabulous, with over 100 dishes. It offers good all times services which are hardly encountered in European 5 stars hotel, such as pijamas, newspapers by the door in the morning, full face treatment products in the bathroom. The location is also very convenient, not only for trains, but also for buses and taxis.

Stayed in April 2024