102-8585 Tokyo-to, Chiyoda-ku, Kioicho 1-2, Japan
#27 of 1,408 hotels in Tokyo
Guests' ChoiceBased on 184 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.3
Facilities
9.6
Staff
9.5
Value for money
8.5
Free WiFi
9.4
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End of dialog contentReviewed: 7 September 2024
Vincenzo
United KingdomLocation, comfort, cleanliness
Stayed in September 2024
Reviewed: 6 September 2024
Fergus
New ZealandLocation could have been more central - but still very good
Amazing facilities and room… incredible views
Stayed in September 2024
Reviewed: 1 September 2024
Jose
PortugalEvery detail! The room was comfortable as the bathroom. The view from the room was magnificent. The aminities are excellent. The breakfast was very rich and all the products were of top quality.
Stayed in August 2024
Reviewed: 26 August 2024
Anita
United KingdomMore restaurant options in hotel - also some of the pool staff and gym/spa staff spoke no English so difficult to communicate
Staff exceptionally helpful, pool and gym great, room view fab
Stayed in August 2024
Reviewed: 24 August 2024
Valerie
United StatesNothing.
Everything! Beautiful and excellent service by all. From the front desk, concierge, restaurant, and bar everyone was kind and friendly.
Stayed in August 2024
Reviewed: 23 August 2024
Paul
United StatesNot close to shopping and restaurants
Upscale, secure, staff was exceptional. Spacious room. Unbelievable bathroom. Excellent breakfast.
Stayed in August 2024
Reviewed: 20 August 2024
Abdulrahman
Saudi ArabiaNothing.
Absolutely amazing experience, one of the best luxurious hotels I've ever stayed in. Everything was perfect from staff to the rooms and facilities.
Stayed in July 2024
Reviewed: 20 August 2024
Bernd
GermanyVery friendly and committed staff, great view over Tokyo districts, well designed rooms incl. large bathroom.
Stayed in August 2024
Reviewed: 31 July 2024
Kim
BelgiumThat the kids can’t access the pool even at restricted hours
Friendly service, stunning views
Stayed in July 2024
Reviewed: 21 July 2024
Kamran
United StatesFood
People
Stayed in July 2024
Reviewed: 17 July 2024
Akanksha
DenmarkLocation and pricey
Beautiful clean luxury hotel
Stayed in July 2024
Reviewed: 20 June 2024
Gary
Hong KongNothing!
The room was beautiful and spacious and all the details were really nice and well thought out. The location was close to so many things but also quiet and out of the way from hustle and bustle. The staff was extremely attentive and polite. It’s one of my favorite hotels I’ve stayed at and definitely the best in an urban center that I’ve experienced.
Stayed in June 2024
Reviewed: 18 June 2024
Ahmed
United Arab Emirates-
Clean, facilities, location, gym, staff, interior design
Stayed in June 2024
Reviewed: 15 June 2024
Rahul
IndiaHowever, I found the breakfast service aloof, with staff rarely offering greetings. The additional charge for onsen facilities for hotel guests was disappointing. The service at the hotel entrance and the quality of dining at the specialty restaurant could have been better.
The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel, impressed me with its excellent breakfast offerings, luxurious pool, serene onsen, and well-equipped gym. The hotel's impeccable cleanliness and breathtaking views from its high-rise location added to the appeal. Additionally, I loved the stylish and ambient atmosphere throughout the property.
Stayed in June 2024
Reviewed: 12 June 2024
Deakin
United StatesLike everything about the property
Wonderful views, staff was very attentive and helpful, rooms were very comfortable
Stayed in June 2024
Reviewed: 16 May 2024
Maria
SwitzerlandLocation is not super for tourism. But it is very easy to move around, walking distance to imperial gardens, subway under the building, easy to get a car.
Everything
Stayed in May 2024
Reviewed: 10 May 2024
Rachel
New ZealandNothing.
Everything. We had a corner club room. The room was exceptionally comfortable and tastefully decorated. The club food was delicious as was the breakfast served in the restaurant each morning. The hotel was well located to the metro, which made travelling around the city much easier. Will definitely stay again.
Stayed in May 2024
Reviewed: 8 May 2024
Yulia
Australiaeverything was good, the only thing I can point out it is lacking of the Japaneese feel and touch, it is very Western chain hotel.
Views from the room are amazing, location is central, easy for subway access and Akasaka with lots of nice restaurants and 7/11, nice facilities, clean , functional
Stayed in May 2024
Reviewed: 7 May 2024
Joze
SloveniaWe have been to Shangri La and Mandarin Oriental and could compare the service. This hotel has several problems with the service. Reception - they were proffesional and nice but not what we would expect from a 5 star hotel in Tokio. Breakfast - the lady at the entrance was very tehnical and not really nice. Not a right person for the first contact. The service was very slow, we were not able to order a normal late. Or it didnt arrive or it was the wrong kind of coffe. The lady told us almost rude we have only one size of the cup - thats it... Which 5 Star Hotel has only one size of the cups. When we asked for the fresh Juice, they told us they dont bring it to the table. The eggs - we waited very long for them. The food was average. The most disturbing thing was that the whole breakfast area was really dirty. Tabels ful of leftovers and dishes - they didnt clean our table when we finished some plate, there was a cleaning station in the middle of the room with leftovers -also on the floor. The staff was confused and not organised. And they remind us very rude the first day three times we should finish our beakfast because they are closing the buffet - 20 minutes before. Swimming area - we had a really strange experience. Me and my husband were the only one in swimming pool. The employe (a Man) there, was really stressing us out. First we had to wear a swimming cap, but ok, lets say this are the rules. Then the swimming pool has swiiming lanes in the pool. My husband took one and me another because it is not bright enough to swimm in the one and the first line has stairs. The employe immediately came to us, that the right line is reserved for the club members. We told him to relax because there was no one there... after 15 minutes some lady came and we had to move, we felt like a second class customers. And when we were 10 minutes in the swimming pool, he came we the Kit to check the cleanless of the water. It was a horrible experience... We were not welcome there.
The reception is very nice with the artificial fireplace and the view from the bridge over the bar is spectacular. The room was very nice, big, luxurious, great view. The hotel is very modern, everything looked very new (except breakfast area). Nice swimming pool.
Stayed in April 2024
Reviewed: 4 May 2024
Mehdi
QatarNothing
Great location. Staff always smiling and quick to help. Room was perfect for three with very efficient daily cleaning
Stayed in May 2024
Reviewed: 19 April 2024
Felipe
PeruTodo
Stayed in April 2024
Reviewed: 17 April 2024
Ayba
TurkeyBreakfast has many options but it is like a chaos with replacing some of the items take time.
The views, room and amenities were exceptional. Club lounge was very comfortable, staff was very nice and polite. Overall, amazing hotel. Underneath the hotel there are restaurants and shops which is very convinient. A bit distant from centres like Ginza and Shibuya but the views from the hotel are worth it.
Stayed in April 2024
Reviewed: 16 April 2024
Hannah
AustraliaThe housekeeping could be more detailed as bedside tables and tables were dusty even when the rooms were serviced.
Luxury stay, extremely clean and lovely staff
Stayed in April 2024
Reviewed: 15 April 2024
Paul
United KingdomNo twin sinks in the Bathroom
Central location for all areas.
Stayed in April 2024
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