110-0005 Tokyo-to, 3-18-11 Ueno, Japan
#4 of 1,878 Holiday rentals in Tokyo
Guests' ChoiceBased on 219 hotel reviews
9.4Cleanliness
9.6
Comfort
9.6
Location
9.7
Facilities
9.6
Staff
9.8
Value for money
8.9
Free WiFi
9.9
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End of dialog contentReviewed: 22 September 2024
Carmen
AustraliaSmall space for a family of four plus three suitcases but that was expected and we managed. The room layout utilised the space well and we would definitely stay again if we return to Tokyo.
Great location, very clean, great facilities. It was great to have a kitchen and laundry in the room for our week long stay. Staff were friendly and helpful. Nice to be able to grab a coffee from the lobby in the morning.
Stayed in September 2024
Reviewed: 19 September 2024
Luzanne
New ZealandExcellent location, very easy access to multiple subway stations and Ueno Station. Beautiful hotel with decent size room and comfortable beds - even provided a crib for our toddler. Staff were all absolutely amazing and so helpful. Would 100% recommend staying here, we loved it!
Stayed in September 2024
Reviewed: 19 September 2024
Juan
United StatesLack of closets or drawers
Staff and cleanliness. Laundry equipment and kitchenette were super useful
Stayed in September 2024
Reviewed: 17 September 2024
Loretta
AustraliaNothing obvious, but there isn’t an option for breakfast at the hotel, not that it mattered for us.
Room was clean and relatively spacious for a family of four, and it was well located in a slightly quieter area, but close enough to stations and the action generally. We liked that the area wasn’t overrun by tourists. Lobby is small but the staff were really helpful and friendly. Had a washer/dryer combo which we found handy. We were offered a free drink on arrival as it was “happy hour”. Highly recommend.
Stayed in August 2024
Reviewed: 17 September 2024
Siti
MalaysiaComfortable and clean
Stayed in September 2024
Reviewed: 5 September 2024
Mateusz
PolandVery nice place, helpful staff, great location. Highly recommended.
Stayed in August 2024
Reviewed: 3 September 2024
Yi
United Statesit is hard to find a hotel room in Tokyo that has multiple beds. our room has a bunk beds for the kids and a king size for the parents. which is perfect. nice size bathroom with a separate toilet room was a plus for a family of 4. laundry (washer/dryer) combo was much appreciated as well
Stayed in August 2024
Reviewed: 31 August 2024
Jen
TaiwanThe location is excellent for us to stay at Tokyo for 8 days, and we enjoyed the moment of family trip with lots of fun with so convenient location and great service in this hotel!
Stayed in August 2024
Reviewed: 24 August 2024
Freeman
AustraliaThe space was perhaps a little cramped for 4 adults but we managed fine and loved the spot all the same
Staff were lovely and helpful. The accommodation was very well kept and we enjoyed the location very much.
Stayed in August 2024
Reviewed: 22 August 2024
Jimhoops
NetherlandsNone. A minor tip is to try and test the washing machine's drying function to see if it meets your expectation.
The staff is super helpful through our stay. We received a follow up message for a stuffed toy that we left behind. Great hospitality!
Stayed in August 2024
Reviewed: 16 August 2024
Mila
AustraliaGreat location and facilities. We travelled with 2 small children and they enjoyed it.
Stayed in August 2024
Reviewed: 13 August 2024
Jan
United StatesBreakfast was a little lackluster.
Excellent value hotel at excellent location. With a family of 5, we especially loved the size of the apartment (compared to most hotels in Japan). Would definitely stay again.
Stayed in July 2024
Reviewed: 13 August 2024
Lai
Hong KongPillow and blanket quality
Room size and location
Stayed in August 2024
Reviewed: 9 August 2024
Wan
United KingdomBest location and laundry in room
Stayed in August 2024
Reviewed: 6 August 2024
Lori
TaiwanNo free cleaning services at least once a week.
Everything is new
Stayed in August 2024
Reviewed: 5 August 2024
Lucy
CanadaLoved this hotel!! Great location, super amenities, and really comfortable beds.
Stayed in July 2024
Reviewed: 1 August 2024
Linas
JapanTelevision didn't have a youtube premium account so had to wait for the commercials between videos.
The room was really clean and the facilities were excellent. Staff seemed friendly and there were no issues with checking in our checking out.
Stayed in July 2024
Reviewed: 29 July 2024
Laura
United StatesIt did seem pretty expensive for the size. The room was quite small for a family but we were just 3 so it was great.
As far as I know there wasn’t breakfast but they had a decent espresso machine in the lobby
Stayed in July 2024
Reviewed: 27 July 2024
Susan
CanadaWe wished the front lobby was a bit bigger or at least had some seating that did not face the front desk/staff.
Love the staff and location. The room was extremely clean.
Stayed in July 2024
Reviewed: 19 July 2024
Wendy
Taiwan- somehow we smell yakiniku from the aircon like around 6pm, if we happen to be in the room. - we stayed 6 days and 5 nights, any extra cleaning will need to pay. But we can manage to do it by ourselves with provided tools.
- Security control with code but not keys. - fully equipped kitchen - very large trash bin - good sound proof - great location
Stayed in July 2024
Reviewed: 18 July 2024
Carlos
MexicoPillow
Localization, good space and good trade off benefits x pricing
Stayed in July 2024
Reviewed: 18 July 2024
Fuyu
United StatesNone
The location is just 5 minutes from Ueno-okachimachi Station, providing convenience and comfort. Additionally, it is only 30 minutes from Haneda Airport, ideally situated near excellent shopping and dining options. The accommodations offer cozy rooms, excellent amenities, high cleanliness standards, and outstanding customer service. I highly recommend this location for its convenience and quality!
Stayed in July 2024
Reviewed: 16 July 2024
Shona
United KingdomThere was nothing not a like!
Fantastic central location, close to restaurants and transport.
Stayed in July 2024
Reviewed: 11 July 2024
Elenita
United StatesGreat location. Room we rented has a sauna, washer combo drier and mini kitchen. My family of 6 were comfortable with this apartment. We absolutely love it!! It’s gem and service were friendly and helpful
Stayed in July 2024
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