The lift system its a bit of a faff

Spa and loads of extras plenty of space.

Stayed in September 2024

Quick response, attentive staff

Stayed in August 2024

Clean and modern, great customer service.

Stayed in September 2024

Staff was strict for not letting me have a glass of water after checkout because the filter dispenser was inside the onsen area, which need the key to access. Also, they could not wash or provide soap to wash a simple bottle of water. Not flexible in that manner.

The hotel is perfect and I found out on the second day you can go straight to it through the underground passage from the Tokyo station without ever leaving to the scolding streets. Also, onsen was great and staff women with orange/peach eyeshadow was SUPER helpful after I lost an item in the city, calling shops and lost and found on my behalf.

Stayed in September 2024

Close to the central station and subway. Really nice view over the city. Room was quite small, but very well organized. Good breakfast, there was even eels for breakfast. Good onsen-like SPA. Coin laundry also works fine.

Stayed in August 2024

Would benefit from clear instructions on how to find the unimall passage as Nagoya station is huge. Rooms perfectly formed but small if you have a lot of luggage so definitely book a larger room. But overall nothing!

Great hotel and facilities, the onsen was delightful and the breakfast very tasty, staff very friendly.

Stayed in August 2024

Wish it was a bit closer to the train station or the city center

Stayed in June 2024

Room is cleaned but there are many particle matters (dust) even cleaning everyday during my stay.My roomate is delicated person so she get caugh and sneeze everynight even though we use air purifier.

Staff service mind. All hotel staffs have good attitude.

Stayed in July 2024

Nothing

Love onsen and it’s really convenient that hotel provides everything in the onsen, cleasing , moisturizing

Stayed in July 2024

Great people, awesome rooms in a great location. Access from train line and Unimall from exit 14 lift straight to 8th floor was amazing.

Stayed in July 2024

Facility was so clean.

Stayed in July 2024

Room is too small, less space for travelled luggages.

Convenient to step-down at underground subway by hotel' s lift. Hotel staffs are so kind and nice on service.

Stayed in July 2024

It has direct access from the station through the Omni Mall. Room was small but comfortable. Onsen was a very nice perk to have after walking all day.

Stayed in June 2024

A little far for me to walk with my suitcase from the train station to the hotel.

New and conveniently located among shopping malls and eateries. It has a small but clean Onsen and the staff are mostly helpful.

Stayed in June 2024

Staff Behaviour.

Excellent place to stay.

Stayed in June 2024

(1) The public bath is quite small, shower places may not be enough when there are several people at the same time. (2) Shower at the public bath is not stable, suddenly gets cold or small very often (maybe coz other people is using at the same time?) (3) The entrance door to the female onsen opens very easily, and takes a long time to close. Meanwhile the entrance door is right facing the door of the bath area and the locker area, with no curtains or walls to block the sight, which is not very secure or reassuring to step out of the bath area naked or get (un)dressed by the locker area.

(1) Right above the metro station, there's a lift direct goes to the understand street which leads to the Nagoya station right away, very convenient. (2) Front desk staff super nice, definitely much more friendly than the other hotel I stayed in Nagoya. (3) Nice to have an onsen.

Stayed in June 2024

Non

Location

Stayed in June 2024

Great location for train access, very modern and good value. Would highly recommend and stay again.

Stayed in May 2024

Less than 10 minutes' walk from the JR station, this hotel was easy to get to. Our room had a great view of the city with the castle in the distance in view. Though we didn't use the spa, it was a nice addition to the hotel. We did use the coin washing machine which is always useful. Staff were polite and everything was clean, though the room was on the smaller side.

Stayed in May 2024

vending machines only so so

good breakfast. good location near train and metro. shower only room! who needs a bathtub anyways?

Stayed in May 2024

No dissatisfaction, perfect.

A great stay. First of all, the location is very friendly. There is an elevator directly to the hotel after coming out of the subway, which is very friendly for guests carrying luggage and pushing strollers. Secondly, all the employees are friendly, explain carefully, and will also help caring luggage and opening the elevator door. Since we had to go somewhere else for one night first, the hotel was kind enough to store our luggage, very helpful. The hotel is also equipped with a variety of pillows to meet guests' sleeping needs, the hot spring facilities are also very clean, and the breakfast is delicious.

Stayed in May 2024

Very small room/bathroom

Great (but expensive) breakfast, clean and modern amenities and room, pretty good price

Stayed in May 2024

The onsen is not very large. It is good for less than six people.

This hotel has a lift connecting directly with the subway floor. Hence more convenient with luggage. The breakfast is of good quality and variety. The toilet, wash basin and bath room are also separated and so more convenient.

Stayed in April 2024

The onsen is not very large. It is only good for less than six people.

The checkout time is 11am which is one hour later than usual. The hotel lift is connected directly with the subway floor. The breakfast is of high quality and with a good variety. The toilet, the wash basin and the bath room are separated and thus is more convenient.

Stayed in April 2024