243-0018 Kanagawa, Atsugi, Naka-cho 2-13-1, Japan
#11 of 14 hotels in Atsugi
Guests' ChoiceBased on 92 hotel reviews
7.4Cleanliness
7.8
Comfort
7.9
Location
7.6
Facilities
7.5
Staff
8.2
Value for money
7.7
Free WiFi
7.3
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End of dialog contentReviewed: 16 June 2024
Maria
JapanNothing everything is good.
The hotel is very convenient for everything...i love the quit and comfortable place.
Stayed in June 2024
Reviewed: 6 June 2024
Jay
JapanThe door in the toilet doesn't stay open. There isn't an exhaust fan in the toilet. The mirror should be fog free. Lighting could be better
The location is excellent, close to shopping etc. The Staff is always helpful and smiling.
Stayed in May 2024
Reviewed: 3 December 2023
Patel
United KingdomSlight issue with the plumbing. Sink was blocked a little bit meaning that it took some time to clear Toilet Bidet didnt work - Not an issue if you dont use it
2 minute walk to the staton. Restaurants right outside the hotel Quite floors Friendly staff Clean hotel rooms Continental breakfast plus Japanese option also
Stayed in December 2023
Reviewed: 20 September 2023
Jomarie
JapanAir conditioner its not strong enough
Study, party
Stayed in September 2023
Reviewed: 13 September 2023
James
IndiaNothing
Very nice
Stayed in September 2023
Reviewed: 21 June 2023
Duyeal
GermanyI stayed there multiple times. breakfast is not as good as it was in the past. my personnel preference, but it can be improved. I always have problem with getting my invoice. i hope it will not happen again next time.
Hotel is at good location for my business trip. Good value for money, and room size is not too small.
Stayed in June 2023
Reviewed: 9 June 2023
Gareth
AustraliaLet's face it, Atsugi is a miserable hole of a city anyway and you would only go there if you had to, so not expecting much. The hotel is clean enough but really dated and quite musty smelling. Very tired/tatty room and bathroom. Probably been in need of a refurbishment for well over a decade. The offerings at breakfast are a bit depressing (save the money and walk 2 minutes to Aeon or somewhere else nearby for breakfast). We were only allowed one room key. Asked for a second but was refused! First time ever in the world we've been told we can't have a second room key. Decided to take the stairs one time from the 10th floor. The stairway was full of upended beds, mattresses and other furniture. That must be illegal and or a fire/evaluation hazard. Just as well Japan never has earthquakes!
On site underground parking
Stayed in June 2023
Reviewed: 11 April 2023
Erik
United StatesOlder but clean rooms.
breakfast
Stayed in April 2023
Reviewed: 18 March 2023
Prem
United KingdomPaid breakfast 1660Yen = Waste of money. McDonald's around the corner does better breakfast for 600Yen. Rembrandt breakfast few French pastries that were good. Loads of Japanese choices but did not help though. Whole breakfast menu had no fresh fruits or fresh juice. Continental foods were made tasteless, especially scrambled egg was like think gravy. Super salty salty potato wedges!!
Located in prime location of Hon-Atsugi. 3 mins walk to train station and all restaurants around. Room cleaning service and laundry service were too good. Washing machine and microwave in 4th floor was helpful.
Stayed in March 2023
Reviewed: 3 March 2023
Ebrains
United StatesI was disappointed in the new look of the hotel bar. I will miss the traditional feel of the previous bar.
I stay here for the breakfast. The rooms are older but clean.
Stayed in February 2023
Reviewed: 16 November 2021
Samuraimaster
JapanRoom small compared to Rembrandt Ebina A little run down
Good breakfast Convenient Front desk stafff excellent
Stayed in November 2021
Reviewed: 14 September 2024
Jay
JapanRoom lighting is too dim. There needs to be a change machine in the laundry room.
The location is one of the best. Convenient stores and shopping malls are within walking distance.
Stayed in September 2024
Reviewed: 11 July 2024
Thu
United StatesIt was small
It was clean
Stayed in June 2024
Reviewed: 6 May 2024
Lady
CanadaNothing really.
Close to Hon Atsugi station. Lots of restaurants options nearby and MyLord malls is 5 minutes away.
Stayed in May 2024
Reviewed: 23 April 2024
Kai
Sri Lanka1. During booking process on booking.com it is clearly stated that only the hotel can issue an invoice. The hotel refused to give me an invoice because I did payment via booking.com. Also booking.com refused to issue an invoice. In this case I will not get the refund of my trip by my company because I didn't get a valid invoice. Even after several requests the hotel refused to issue an invoice. That is really bad service and for me inacceptable. I will not visit the hotel again nor will I use booking.com for business trips. 2. Hotel Staff could speak more English please.
Breakfast OK.
Stayed in April 2024
Reviewed: 23 April 2024
Denise
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 13 February 2024
Pei
TaiwanHotel was a bit old, but quite clean. Price was reasonable, so no reason to complain.
Breakfast was great, a variety of dishes for selection
Stayed in February 2024
Reviewed: 21 October 2023
Jay
JapanThe lighting in the rooms needs to be improved. The bathroom doesn't have an exhaust fan or non fog mirror
The location is awesome, shopping centers and convenient stores are within walking distance.
Stayed in October 2023
Reviewed: 7 October 2023
Jickkadee
Thailand-
Very clean , breakfast is delicious
Stayed in October 2023
Reviewed: 28 September 2023
Jay
JapanThe lighting in the room is poor and the shower doesn't have an exhaust fan.
Wonderful Staff and great location
Stayed in September 2023
Reviewed: 12 September 2023
Jay
JapanAll of the lighting in the rooms should be brighter and adjustable. Beds should be a little more comfortable. The WiFi goes off and on depending on the floor you stay on. Shower. Bathroom doesn't have an exhaust fan
Staff is super friendly and helpful Rooms are not too expensive Location is great, stores, Starbucks and shopping malls are very close. by.
Stayed in September 2023
Reviewed: 24 August 2023
Jay
JapanThe toilet doesn't have an exhaust fan. Needs a fog free mirror as well. Needs better lighting
Stayed in August 2023
Reviewed: 23 August 2023
Jay
JapanRestaurants are too expensive. The toilet doesn't have an exhaust vent. The Lighting in the room needs to be brighter
Outstanding Staff and rooms are cleaned daily.
Stayed in August 2023
Reviewed: 13 August 2023
Rieko
JapanBathroom tab and wall got some black marking (mokd). They should bleach them.
Reception staff was kind enough to keep my luggage for the afternoon after check out the facility.
Stayed in August 2023
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