A variety of fruit should be served at breakfast.

Clean linens

Stayed in November 2024

Staff was very friendly and helpful. Location was perfect

Stayed in October 2024

After I came back from outside and opened my room door, I smelled something very strange odor. It looked like smoking or mold.

Good location for shopping and public transportation. Cleanness. Good staff Very comfortable for long stay.

Stayed in September 2024

It would be nice if there was a in house coffee shop open 24hrs on the property. Why is there a discount only for adults meal and not for the children.

Convience

Stayed in September 2024

The bed and pillows were fairly uncomfortable but pretty typical for Japan standards

The location is extremely convenient. There is a bus direct from Haneda, it is connected to the subway station, and there are several decent restaurants in the connecting mall. You really never have to leave.

Stayed in May 2024

Great location- steps from the train station. Lots of food options close by. Nice property and friendly staff.

Stayed in March 2024

The breakfast not great - little choice and not consistent in cooking.

Good location and always clean.

Stayed in March 2024

Breakfast is not good value for money as very limited choice.

Location is the best you can ask for in Sagami-ono, right above the shops and station. Facilities are good for short to medium stays with washing machine and microwave available. Good size rooms for Japan, felt very comfortable. Very clean rooms and friendly staff. Also the spa on the 14th floor was fantastic for a relaxing massage!

Stayed in April 2024

Breakfast

Location & staff

Stayed in December 2023

The breakfast is becoming a bit less interesting every time. The breakfast staff is less welcoming than the reception staff.

An excellent option in a strategic location for travel in and between Kanagawa and Tokyo. Room functional and impeccably clean. A friendly smile at check-in, helping the guest to feel welcome.

Stayed in October 2023

I stayed this hotel with breakfast. However, the BF menu was mainly Japanese cuisine, so I did not have much choices for my BF. It was a little disappointment!

The staff of this hotel was very well trained, so I felt very comfortable staying this hotel. Under the hotel, there was a market. It was very convenient to get my food and souvenir for my family and friends.

Stayed in October 2023

Nil

V convenient. Near shopping and eateries.

Stayed in August 2023

I don’t have any strong dislikes about the property.

Excellent staff from the front desk to the cleaning staff to the breakfast staff. Also the location being a part of the rail and bus transit systems made moving about very convenient.

Stayed in June 2023

Staffs are not well trained. The check in was slow. Staff kept requesting for documents that provided during check in and kept asking your personal info that already available in its check in card ie. your name.

Very near to the station with full of facilities and food.

Stayed in March 2023

I can't say I really disliked anything.

I got free breakfast! The buffet is really nice but I only with it stayed open a little bit longer for those travelers who are getting used to the sleep schedule. The bed was very comfortable and I had a nice view from my window. The style and decor of the hotel is a little 90s but it's still a good option if you're staying in the city. I was only there one night but I'm really glad I chose it. I did like that they had a 24 hour lobby for those who go back to their room late. Also the room was a lot larger than I expected it to be!

Stayed in March 2023

Location

Stayed in January 2023

Very good location, easy to go anywhere by train. Also there are a lot of good restaurants close to the hotel. Recommend this hotel.

Stayed in November 2024

It has been hard trying to get an English receipt for what I paid while there.....for all 3 days... and no one informed me I needed a 2 prong piece to connect to my work laptop TV did not work

great

Stayed in October 2024

Its in a mall area and there were people with a megaphone talking outside for a portion of the day and night.

Friendly and helpful staff plus lots of conveniences like a microwave and full laundry area

Stayed in October 2024

Worst response from staff.

I don't like this Hotel.

Stayed in June 2024

The location was wonderful. The hotel is at the train station and attached to a 7 floor department store that has restaurants, grocery store, and lots of places to shop.

Stayed in May 2024

Nothing.

Location, location, location. Central to Hakone, Shinjuku, Yokohama and Kamakura. Clean, comfortable, modern, adjacent to Sagamiono station, great staff. Thoroughly enjoyed.

Stayed in April 2024

Nothing

New & modern. Clean. Rooms were efficient in size & layout. Being able to go downstairs and be in train station was amazing.

Stayed in April 2024

Nothing

Location, comfortable rooms, delish breakfast and reasonable room rates keep us coming back. Had a lovely view too.

Stayed in March 2024