100-0005 Tokyo-to, Chiyoda-ku Marunouchi 1-7-12 , Japan
#192 of 1,408 hotels in Tokyo
Guests' ChoiceBased on 2102 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.5
Facilities
8.7
Staff
9.2
Value for money
8.3
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 September 2024
Lin
JapanNone
Conveniently located right next to Tokyo Station with reasonable pricing
Stayed in August 2024
Reviewed: 26 September 2024
Harada
United StatesWish they had a community microwave for bento boxes.
Convenient location. Rooms are clean and cozy. Staff are extremely courteous and professional. Our hotel of choice when visiting Tokyo.
Stayed in September 2024
Reviewed: 26 September 2024
David
United StatesIt’s a little too far away from Ginza which is where I like to stay when in Tokyo
It was the best location for my mother in laws visit to Tokyo given her limited mobility. The excellent staff was a bonus.
Stayed in September 2024
Reviewed: 26 September 2024
Carol
SingaporeNA
The location of the hotel being just next to Tokyo Station is the best for those who are travelling in and out of Tokyo using the Shinkansen. Tokyo Station also has lots of dining options, food offerings and shopping amenities.
Stayed in September 2024
Reviewed: 25 September 2024
Oleksandra
IrelandComfortable hotel with all the amenities right next to Tokyo Station. Highly convenient for navigating the city, plus the station itself has numerous restaurants and shops.
Stayed in September 2024
Reviewed: 24 September 2024
Dianne
AustraliaVery hard bed.
Lovey experience at this beautiful Hotel. Close to Tokyo station so very convenient location.
Stayed in August 2024
Reviewed: 24 September 2024
Paul
AustraliaQuite dark decor on room levels makes it hard to find your room.
Best place if you are leaving from Tokyo station on checkout. Great standard hotel. View from the restaurant was amazing.
Stayed in September 2024
Reviewed: 24 September 2024
Zhuangyi
United StatesExcellent location for transportation, especially if going to Tokyo Airports (Haneda or Narita), other cities or areas in Japan. Many dinning options inside Tokyo station which is right outside the hotel. Besides, room rate is very reasonable.
Stayed in September 2024
Reviewed: 23 September 2024
Norma
United StatesNothing.
Perfect place to land after long travel day from USA. Convenient by train from Narita. The most amazing breakfast. So special and delicious. Very kind and helpful staff. Excellent amenities. Plenty of towels. Wonderful. Restful. Nearly perfect. Adjacent to JR Train station. Super.
Stayed in September 2024
Reviewed: 22 September 2024
Kongnian
AustraliaGym was slightly small but I guess it’s just a minor issue in generally
Location and friendly staffs
Stayed in September 2024
Reviewed: 22 September 2024
Kennis
United StatesThe room is a bit too tight and can’t open our luggage on the floor.
Amazing location! A must stop if you stay in Tokyo for a night or two before taking bullet train to your next destination.
Stayed in August 2024
Reviewed: 20 September 2024
Dr
United KingdomEverything
Excellent and very friendly staff, So polite
Stayed in September 2024
Reviewed: 20 September 2024
Ha
United Statesnothing i like everything
everything was great
Stayed in August 2024
Reviewed: 20 September 2024
Eve
IrelandAn early check in after an 18hr trip would have been really nice as an option. We left our baggage and went out for a walk but it was so hot outside and we were exhausted. Breakfast was just ok - we only had it one morning before we caught the train - there are great options nearby and in Tokyo station for a much better price.
Fantastic location, great room with an amazing view, spotlessly clean and cleaned every day. Very comfortable beds. Great air con. Had everything we needed in the room including lots of toiletries, bathrobes, iron etc. Lovely staff who were very welcoming and helpful. Really pleased with our choice for our first nights in Tokyo.
Stayed in September 2024
Reviewed: 20 September 2024
Yan
SingaporeThe location is excellent and the staff are nice and helpful.
Stayed in September 2024
Reviewed: 19 September 2024
Peter
New ZealandHad to upgrade to another room as the one we were initially accommodated in was in a very poor state. Very tired furniture and cabinets showing their age.After raising this issue we were moved to a recently refurbished room. It seems that by booking through booking.com the rooms are not as shown on this website or the hotel selects lesser standard rooms because they obviously pay a commission to booking .com
Location
Stayed in September 2024
Reviewed: 18 September 2024
Deborah
AustraliaNothing.
The location is fantastic. We arrived in late at Haneda, and it was easy to travel to the hotel by monorail and train. We were then able to easily catch the Shinkansen a couple of days later. Our room had great views over the train tracks. It was interesting to watch the number of trains coming and going from the station.
Stayed in September 2024
Reviewed: 17 September 2024
Christine
New ZealandWe cannot find fault with this hotel
Location next to Tokyo Station High quality accommodation Standard has been maintained for our return stays over several years
Stayed in September 2024
Reviewed: 17 September 2024
Bowley
AustraliaRoom with no view
Proximity to Tokyo Station.
Stayed in September 2024
Reviewed: 16 September 2024
Alice
SingaporeThe corridor lightings a bit dim, the charging outlets need some updating or provision for multiple devices charging would be nice.
Proximity to Tokyo station
Stayed in September 2024
Reviewed: 16 September 2024
Bernadette
AustraliaSo close to Tokyo Station....very convenient for our transis through Tokyo. Staff were great and room was clean. Loved the location.
Stayed in September 2024
Reviewed: 15 September 2024
Chuck
United StatesWasn't much
It was extremely convenient to train station and rail along with restaurants
Stayed in September 2024
Reviewed: 14 September 2024
Regan
New ZealandRooms quite small for a hotel of this cost.
Location, clean and comfortable..
Stayed in July 2024
Reviewed: 11 September 2024
Sarah
United KingdomGreat location.
Stayed in September 2024
Palmadula, Italy
Yurihama, Japan
Sorrento, Italy
Salta, Argentina
Međugorje, Bosnia-Herzegovina
Mostar, Bosnia-Herzegovina
Kuala Lumpur, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content