Delicious breakfast, great location, loved the onsen

Stayed in June 2024

ryokan only allow storage of luggage on day of check out until 3pm - extra cost applies if exceeding this time

public bath

Stayed in April 2024

Even though it is advertised as Ryokan it is not one, just the rooms resemble one.

Really close to the main train station and the common baths were nice.

Stayed in May 2024

The location is perfect! just some steps away from the train/subway station, full of restaurants and bars around (really many options). Bus for some of the main attractions from Kyoto is also very near and the Kyoto Tower is also just some meters away! We took the breakfast since we read that is a tradicional one, and it was AMAZING, the breakfast area were all in tradicional style and the food was wonderful! We really enjoyed the most! The room was pretty big, with more than enough space for 2 big luggages and also the bathroom was good, very clean, with enough space. We also loved that soon we come inside the Ryokan we leave our shoes down and everywhre we go barefoot! :)

Stayed in April 2024

No complimentary coffee or tea or bottle of water

Great location, clean, nice staff

Stayed in May 2024

I found futons hard. But not unexpected as I did book a traditional room!

Location. Excellent breakfast.

Stayed in April 2024

First the hotel door close at 11:59 pm if you out you can’t enter the hotel Second the bed very tough not comfortable and the pillows very small not comfortable

Location and stuff

Stayed in April 2024

Great location and nice staff

Stayed in April 2024

It is a very old building and the rooms seemed very tired. The futon mattresses were a bit thin, which could be uncomfortable for some people but not too bad. The doors are old lock and key type doors (no key cards) and the hotel has a curfew which you must keep in mind.

It is located opposite Kyoto Station, very convenient when catching a train. Staff were friendly, helpful and spoke English well. Room was smaller than expected but clean and had everything you needed. The lounge area is spacious and there are onsen baths downstairs but we didn’t use them.

Stayed in March 2024

It is a very old Ryokan, but they are renovating! Two of the baths were closed for renovations and the other two were pretty nice. The rooms are fairly old but still nice and comfortable enough.

Stayed in March 2024

Nothing

Literally opposite the main station, cutest Japanese style room and lovely lovely and very polite staff. I’d love to stay here again 👍🏻

Stayed in March 2024

Nothing

The location is really close to Kyoto Station Japanese style hotel with hot bath

Stayed in February 2024

Too noisy outside.

Stayed in February 2024

The breakfast

The staff and the free coffee machine

Stayed in January 2024

The property was good but quite expensive for the size of rooms. I’ve stayed at this Ryokan twice and both times I went, there was a weird odor in the lobby and rooms.

Excellent location, a 2 minute walk from Kyoto station. And good if you want to experience a traditional ryokan.

Stayed in December 2023

Somewhat uncomfortable bedding, no extra pillows, relatively strict rules (no shoes, can't take key out of the hotel)

Location was great for touring Kyoto, onsen was a lovely amenity, staff was kind, great value for money

Stayed in November 2023

Onsen for ladies pretty basic. Just a small room with a small square pool in basement. Not decorated, just tile. Room TV was tiny, like a 14" monitor wall mounted

very close to Kyoto bus station and railway station. literally across the street. One block walk to Kyoto Tower

Stayed in September 2023

The people at the front desk struggle with speaking something besides Japanese and sometimes we couldn't ask or request simple things. They have many rules and few services, that compared to the price we paid left a feeling of low value for the money. The check-out time is inconveniently early and there was no asking them for a late check-out. The size of the rooms was kind of small, they fit 2, 3 or 4 in the same space, so our group of 4 felt a little tight. There wasn't enough room for the luggage. The 2-day anticipation needed to request meals made it impossible to try them, given that meals are decided with each day's plan. One day we decided to rest until noon and they told us the room could not be cleaned after that. Slippers at the front door are one size only and very small for me, so ended up walking barefoot inside the hotel.

The public bath was amazing, like having an onsen right there in your hotel. And the bathrobes in the rooms really completed the experience. Adding that to the aspect of the rooms we really felt like we lived in a ryokan. The entrance to the hotel is really nice and the location right next to a major train/bus station is tremendously convenient for visiting Kyoto.

Stayed in August 2023

We really appreciated the convenient location. The staff were very accommodating to help us with arranging our rooms and extra requests. The price was very reasonable, making it a good value.

Stayed in July 2023

The building is rather old, to no fault of its own. The futon was a bit thin and uncomfortable, but overall still a great experience! Still highly recommend.

The staff were kind, and language barrier wasn't an issue! Extremely convenient location, it's right next to the station. Super great for a solo traveler, the bathroom and everything fit just right.

Stayed in June 2023

I understand it's just a cultural difference, but those bean bag pillows are hell if you just want a good night's sleep. Bathroom is tiny but not wildly unlike the bathrooms in other similarly priced hotels.

A nice way to have a ryoukan experience without leaving the city. Location is great, right by Kyoto Station and near a number of restaurants and bars. Staff were nice. It certainly doesn't beat staying at a through and through ryoukan but it does well in a pinch.

Stayed in March 2023

We were not able to add breakfast to our accommodation as breakfast was full

As we felt the mattress was quite thin, the housekeeper was able to accommodate our request to make the mattress thicker and more comfortable.

Stayed in April 2023

Nothing, it was terrific!

Matsumoto Ryokan staff were very helpful and friendly, the rooms were traditional, clean and well appointed and a good size for Japan. Great to have a lift for luggage. The coffee machine in the lounge made great coffee and was very welcome! The location is terrific for getting out and about in Kyoto as well as exploring the facilities for eating and shopping at the station. We loved it!

Stayed in April 2023

The room was very small, admittedly this was my first experience of a Ryokan. The Onsen (hot bath) was very small and uncomfortable with more than 3 people.

Great location opposite Kyoto Station, staff super friendly and welcoming. Our room was very authentic and traditional.

Stayed in April 2023