The hotel is quite outdated. Old fashion in all ways, but still cute. Expensive for what it is. The sky terrace is small and not very interesting.

Good location near the lake, with beautiful view. Easy to come in and out with the hotel shuttle. We were able to rend bikes nearby and go around the lake, lovely experience. A few restaurants around within 8-10min walking distance. Good service and helpful staff. Rooms are big, plenty to space. Cool sauna on our balcony.

Stayed in November 2024

It’s good if Kids play room can be upgraded and well maintained

Comfort and cosy

Stayed in November 2024

Great location with both a Lake and Fuji view - made for beautiful breakfast scenery and we sat in awe looking at Mt Fuji from our room. I know a few older reviews mentioned the facilities are older (which they are) but I thought they added to the charm and appreciated the Kotatsu and heated toilet. The staff also made sure everything was ready for us at checking including tea that was already made and the bath already filled. The walkthrough was also extreme helpful! Finally, they now serve coffee at breakfast which means they have read the reviews! We didn’t get to see Mt Fuji the first day but the room was well worth it for the following day

Stayed in October 2024

Nil

Good bf& dinner; Good location next to the lake; room was spacious; nice onsen facilities (shared)

Stayed in November 2024

AC was stinking while turned on, old facilities

Great location and service, hotel spacious with nice onsens, great japanese experience specially with breakfasts and dinner

Stayed in November 2024

the hotel is very dated, it felt too expensive for what we got. also it would be nice if the hotel offered bike rental service since it is quite far away from most other POI

the staff was really friendly and the hot spring bath nice

Stayed in November 2024

Some facilities seemed outdated

It was clean, comfortable with retro vibes, dinner and breakfast were excellent , and views from the location was absolutely gorgeous

Stayed in November 2024

The Keiseki dinner dishes were hit or miss.

Great locations and views. The breakfast was fantastic! The shuttle is a great perk to go to Kawaguchuiko Station.

Stayed in November 2024

Excellent and helpful staff.

Stayed in November 2024

The lake view was a bit diassapointing with all the dry grass.

Awesome half board

Stayed in October 2024

Ahh… my only complain is that why isnt there milk available at the vending machine outside the onsen :(

We stayed in the tatami suite with private bath with mt fuji view. Hospitality is the greatest. I love everything about this hotel. Although it has aged a little but it definitely gives the authentic japanese experience. The only sad experience was that we didnt get to see fuji during our stay due to bad weather. Nevertheless, i enjoyed very much my stay here.

Stayed in October 2024

The internet could have been better, it was a bit slow, but if you are there to disconnect, that won’t be a great issue. However, bear that in mind if you are into content creation or posting.

The traditional Japanese dinner is something everyone should try! The traditional room was also amazing, with futon beds and tatami. Great experience overall! And for the ladies, you get to choose from many colourful yukatas when you join. Also, one more thing, they have a private onsen as well with a balcony towards Fuji. The terrace also gives some stunning Fuji views in the early morning! 10/10

Stayed in October 2024

Nil

Awesome location. Lovely traditional Japanese meals for dinner & breakfast. 10 out of 10 for the food! Nice onsen in the hotel. Brilliant views of Mt Fuji. Would definitely stay again.

Stayed in October 2024

Perhaps a little expensive though many places are around Mount Fuji. The drainage was noisy after a toilet flush or shower, with gurgling and popping suggesting a partial blockage somewhere. The beds though OK, were very noisy meaning that if you rolled in your sleep, it was enough to wake up the other person. Most places around the complex were just showing signs of deterioration and it needs someone to start at one end and perform some general maintenance and repair services throughout.

This hotel was built in the late 1960's and whilst I think it has been refurbished once or twice since then it is need of a makeover. Like most of Kawaguchiko it seems a bit rundown in places. We had a Mount Fuji view room and that was fantastic. We had clear views of the mountain on the last morning which was great. The room itself was quite large and very spacious. The bathroom was also great with a window in which to view the mountain whilst you had a shower. The beds, singles were a bit bouncy, but we slept OK. The staff were excellent, extremely helpful and very patient with us westerners, and I couldn't fault them at all. The dinner and breakfast in the restaurant were good and quite large set menu meals. A little too much food for us but quite good, nonetheless.

Stayed in October 2024

The western style beds were not the most comfortable. Men did not have a choice in yukata patterns.

The dinner and breakfast were very filling. The view of Mt. Fuji from the terrace was amazing.

Stayed in October 2024

Would probably skip the private onsen next time - it was a bit outdated looking compared to the public baths available there. Was expecting the washroom to be a little more luxurious but it wasn't a problem.

After budgeted stays for the most of our trip, we splurged on this night stay and it was absolutely worth it. The room was spacious with a beautiful view in a traditional Japanese style and they had yukatas for women. It was a cute touch to wear that and walk around. The hotel is located right next to the lake which offers a stunning view. The view of Mount Fuji is great too. I tried the public jacuzzi and the paid private onsen and absolutely loved the jacuzzi. The dinner and breakfast were a really nice traditional Japanese experience. Although a bit much for me in terms of raw fish so I had kept some back up snacks in my room from 7 eleven which I munched on later at night. The staff was very courteous and helpful. We were too tired to venture far out to see what else was available nearby and just enjoyed the views around the property and it was the highlight and the most relaxing part of our trip!

Stayed in October 2024

The property is tired and could do with a renovation. However, this did not deter us from loving our stay. I had read such negative reviews which were not warranted. We had a wonderful experience.

Great location directly on Lake Kawaguchiko and great views of Mt Fuji. We loved our superior Japanese room with private outdoor bath facing out to Mt Fuji. This short stay was the highlight of our trip to Japan.

Stayed in September 2024

A little far from town, only a couple of restaurants within walking distance

Nice hotel - excellent breakfast and dinner- good onsen

Stayed in September 2024

I wish I booked 2 nights stay to explore the area. Being a non-Japanese visitor, I struggle to communicate with staff. And would be very grateful to offer more coffee in breakfast for coffee-addicted people like me.

Location, great staff, onsen, excellent meals (the best Japanese food I had), highly recommend to couples, perfect honey moon-ers

Stayed in September 2024

Everything is dated and needs renovation

Amazing view and exceptional staff

Stayed in September 2024

Hotel looks run down and dated

Hotel outdated, still have the 70s look about it on the inside. Outside looks run down Difficult to locate the public onsen. Too far from the train station, shuttle service only for the morning. No shop nearby to get essential items Room & service perfect

Stayed in September 2024

Repairs on the wood work refurbishing some of the walls and furniture pieces. Otherwise we had a great stay loved the 70-80's vibe.

We had a spectacular lake view and loved the tatami mats in our room. We had some small tables and kimonos to use as well. The Onsen on the property was great and loved the view of Mt. Fuji from the Onsen and the rooftop.

Stayed in August 2024

The room rate should include dinner or state very clear about it.

Staffs have very good manner and able to speak English very well. Onsen service also excellent and they allow guest with tattoo to enjoy the onsen as well. That's is great.

Stayed in September 2024

The rooms could’ve been cleaner and more updated.

Beautiful location, very romantic

Stayed in August 2024