377-1711 Gunma, Kusatsu, Kusatsu 15-8, Japan
#31 of 37 hotels in Kusatsu
Guests' ChoiceBased on 100 hotel reviews
7.0Cleanliness
7.2
Comfort
7.1
Location
7.1
Facilities
6.9
Staff
8.1
Value for money
7.4
Free WiFi
7.9
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End of dialog contentReviewed: 14 September 2024
Hadi
AustraliaDon’t rely on the WiFi, the signal was very weak and intermittent in our room.
Nice place with great breakfast and Onsen facilities. Very helpful and polite staff.
Stayed in September 2024
Reviewed: 13 August 2024
אייל
Israelold , needs renovation asap
great food , beautiful view,
Stayed in August 2024
Reviewed: 15 July 2024
San
SingaporeRoom service need to improve
Location
Stayed in July 2024
Reviewed: 8 July 2024
Mikhail
JapanWell, you can not improve rooms, so may be do more on a free-of-charge entertainment.
Good value for the money. Surprise that table tennis was at extra charge... Food is GREAT. Facility is old but OK. Rotemburo is really good. Water is very rich with minerals. That is the best point. Bus to the Kusatsu center but walking is also 10-15 minutes, quite enjoyable.
Stayed in July 2024
Reviewed: 10 April 2024
Xingyi
Hong Konga bit old, acceptable
every 15mins have shuttle bus❤️❤️ nice front staff 2men, english and chinese communicate ❤️ onsen wf nice water quality onsen not that old as room 80degree sauna
Stayed in April 2024
Reviewed: 4 March 2024
Ohta
JapanI really dont like this property is the strong smell of thr cigarette every room…it hurts my nose very smelly…since we have a child…i dont recommend this hotel to all who has children…
I like the onsen…very hot its good for the freezing weather
Stayed in March 2024
Reviewed: 7 February 2024
Maria
JapanI didnt like the hotel room.its quite big for us couple and the washlet is didnt work.
I like the hotsprings,it really make us relaxed.
Stayed in February 2024
Reviewed: 12 January 2024
Michael
United StatesJapanese style room was dirty and did not include a private bath tub or shower.
Western style room was great! The tatami room had ample room for several futons, in addition to a couple beds outside the tatami room. Open concept with sliding doors was great for our group (6 people) so we can chat and hangout freely, and slide the doors shut at night for privacy. Breakfast was good. The outdoor onsen was really nice.
Stayed in December 2023
Reviewed: 8 November 2023
Huong
VietnamThe hotel is not so close to the center.
The hotel is a bit old, but clean.
Stayed in November 2023
Reviewed: 2 November 2023
Marie
United KingdomThe building needs refurbishing.
The services and the onsen were great
Stayed in October 2023
Reviewed: 7 October 2023
Eduardo
PortugalThe room's smell of tobacco was tolerable but the smell coming from the hallway was beyond that. Also the room seems quite old, this hotel would profit a lot even from a shallow renovation.
The staff was super friendly and the onsen was great.
Stayed in October 2023
Reviewed: 19 March 2023
Li
TaiwanSince it's a traditional inn with futons, any noise on the floor travels across the entire floor and rings in your ears when you sleep on the futon. I'm not entirely sure, but it could also be from the floor above us. The breakfast staff were pretty indifferent, especially toward the younger local adult guests. But since the hospitality industry is still recovering from impacts from the pandemic such as labor shortage and surviving economically, I sorta understand, but was still surprised by the indifference when I thought Japan was known for its friendliness. Just may be not so friendly to locals or "fake" with locals? :(
The breakfast was good and used local ingredients. The hotel has free shuttle bus services to one of their other hotel near the Yubatake, the Kusatsu Onsen Daitokan, and also to the ski area. The outdoor onsen is nice, though small. We were lucky the rooms didn't reek of cigarette smoke as they do not seem to have nonsmooking rooms. Although reception doesn't really speak English, she tried her best to assist us and we communicated using the Google translate app. I thank her patience for communicating with foreign guests such as us who don't speak Japanese. Even the shuttle bus driver was friendly! Can't be said for the breakfast staff though.
Stayed in February 2023
Reviewed: 10 February 2023
Sg03
JapanThe only downside for this resort is the ageing building. In our room some of the doors had small cracks / marks. This could have been repaired.
The resort location is very close to the center area. Also the resort provided shuttle bus service to all the major sightseeing places. The resort has all other amenities very good Onsen; gaming area; restaurant. The best part is the Staff they are very helpful (even though in English) and also guided us with all of our queries. I would say its money worth spending.
Stayed in February 2023
Reviewed: 9 February 2023
Doris
Hong Konghotel and rooms are old.
onsen is good
Stayed in January 2023
Reviewed: 10 January 2023
Jasper
Hong Kongslightly old but well maintained.
nice outdoor onsen. friendly and helpful staff. good value
Stayed in January 2023
Reviewed: 10 June 2022
Mary
JapanStaff is not approachable
Nice onsen...
Stayed in April 2022
Reviewed: 3 May 2022
Slobodan
JapanWe are a 5 ppl group but got a small room, which was technically all covered with futons.
The outdoor bath was really pleasant and open all night for us to take it easy. The shuttle bus to Yubatake was always available.
Stayed in May 2022
Reviewed: 20 August 2024
Famousm
Austriagreat kaiseki dinner and breakfast large onsen area quiet atmosphere supportive staff
Stayed in May 2024
Reviewed: 19 June 2024
Josh
United KingdomThe staff were generally very good, other than one night. A lady suffered a serious injury to her head after passing out in the sauna and was visibly bleeding and in need of help but the hotel staff refused to cooperate.
The onsen is nice
Stayed in June 2024
Reviewed: 2 May 2024
Leng
IrelandThe facilities quite old
Stayed in April 2024
Reviewed: 23 April 2024
Alessandro
United KingdomBreakfast could have been better
Very nice onsen. Many products and facilities available.
Stayed in April 2024
Reviewed: 18 February 2024
Terry
IndonesiaRun down and unclean
The Onsen
Stayed in February 2024
Reviewed: 27 January 2024
Oni
New ZealandAmazing stay. We enjoy our stay very much. Great hospitality, polite and helpful staffs, amazing view from our room and outside, good location. The has shuttle bus for guests who are going to Yubatake or the central. We had a huge room. Japanese combine with western. We will definitely recommend this hotel to our friends and family.
Stayed in January 2024
Reviewed: 5 January 2024
Apichart
ThailandThe hotel is quite old, should have renovation for the room and the common area.
Very nice Onsen bath, hot bath water is the best I ever expeience in Japan and even better than paid Onsen at town center. Dinner and breakfast are very nice japanese style. Also there are many activity to enjoy in the hotel. Overall great experience.
Stayed in January 2024
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