Don’t rely on the WiFi, the signal was very weak and intermittent in our room.

Nice place with great breakfast and Onsen facilities. Very helpful and polite staff.

Stayed in September 2024

old , needs renovation asap

great food , beautiful view,

Stayed in August 2024

Room service need to improve

Location

Stayed in July 2024

Well, you can not improve rooms, so may be do more on a free-of-charge entertainment.

Good value for the money. Surprise that table tennis was at extra charge... Food is GREAT. Facility is old but OK. Rotemburo is really good. Water is very rich with minerals. That is the best point. Bus to the Kusatsu center but walking is also 10-15 minutes, quite enjoyable.

Stayed in July 2024

a bit old, acceptable

every 15mins have shuttle bus❤️❤️ nice front staff 2men, english and chinese communicate ❤️ onsen wf nice water quality onsen not that old as room 80degree sauna

Stayed in April 2024

I really dont like this property is the strong smell of thr cigarette every room…it hurts my nose very smelly…since we have a child…i dont recommend this hotel to all who has children…

I like the onsen…very hot its good for the freezing weather

Stayed in March 2024

I didnt like the hotel room.its quite big for us couple and the washlet is didnt work.

I like the hotsprings,it really make us relaxed.

Stayed in February 2024

Japanese style room was dirty and did not include a private bath tub or shower.

Western style room was great! The tatami room had ample room for several futons, in addition to a couple beds outside the tatami room. Open concept with sliding doors was great for our group (6 people) so we can chat and hangout freely, and slide the doors shut at night for privacy. Breakfast was good. The outdoor onsen was really nice.

Stayed in December 2023

The hotel is not so close to the center.

The hotel is a bit old, but clean.

Stayed in November 2023

The building needs refurbishing.

The services and the onsen were great

Stayed in October 2023

The room's smell of tobacco was tolerable but the smell coming from the hallway was beyond that. Also the room seems quite old, this hotel would profit a lot even from a shallow renovation.

The staff was super friendly and the onsen was great.

Stayed in October 2023

Since it's a traditional inn with futons, any noise on the floor travels across the entire floor and rings in your ears when you sleep on the futon. I'm not entirely sure, but it could also be from the floor above us. The breakfast staff were pretty indifferent, especially toward the younger local adult guests. But since the hospitality industry is still recovering from impacts from the pandemic such as labor shortage and surviving economically, I sorta understand, but was still surprised by the indifference when I thought Japan was known for its friendliness. Just may be not so friendly to locals or "fake" with locals? :(

The breakfast was good and used local ingredients. The hotel has free shuttle bus services to one of their other hotel near the Yubatake, the Kusatsu Onsen Daitokan, and also to the ski area. The outdoor onsen is nice, though small. We were lucky the rooms didn't reek of cigarette smoke as they do not seem to have nonsmooking rooms. Although reception doesn't really speak English, she tried her best to assist us and we communicated using the Google translate app. I thank her patience for communicating with foreign guests such as us who don't speak Japanese. Even the shuttle bus driver was friendly! Can't be said for the breakfast staff though.

Stayed in February 2023

The only downside for this resort is the ageing building. In our room some of the doors had small cracks / marks. This could have been repaired.

The resort location is very close to the center area. Also the resort provided shuttle bus service to all the major sightseeing places. The resort has all other amenities very good Onsen; gaming area; restaurant. The best part is the Staff they are very helpful (even though in English) and also guided us with all of our queries. I would say its money worth spending.

Stayed in February 2023

hotel and rooms are old.

onsen is good

Stayed in January 2023

slightly old but well maintained.

nice outdoor onsen. friendly and helpful staff. good value

Stayed in January 2023

Staff is not approachable

Nice onsen...

Stayed in April 2022

We are a 5 ppl group but got a small room, which was technically all covered with futons.

The outdoor bath was really pleasant and open all night for us to take it easy. The shuttle bus to Yubatake was always available.

Stayed in May 2022

great kaiseki dinner and breakfast large onsen area quiet atmosphere supportive staff

Stayed in May 2024

The staff were generally very good, other than one night. A lady suffered a serious injury to her head after passing out in the sauna and was visibly bleeding and in need of help but the hotel staff refused to cooperate.

The onsen is nice

Stayed in June 2024

The facilities quite old

Stayed in April 2024

Breakfast could have been better

Very nice onsen. Many products and facilities available.

Stayed in April 2024

Run down and unclean

The Onsen

Stayed in February 2024

Amazing stay. We enjoy our stay very much. Great hospitality, polite and helpful staffs, amazing view from our room and outside, good location. The has shuttle bus for guests who are going to Yubatake or the central. We had a huge room. Japanese combine with western. We will definitely recommend this hotel to our friends and family.

Stayed in January 2024

The hotel is quite old, should have renovation for the room and the common area.

Very nice Onsen bath, hot bath water is the best I ever expeience in Japan and even better than paid Onsen at town center. Dinner and breakfast are very nice japanese style. Also there are many activity to enjoy in the hotel. Overall great experience.

Stayed in January 2024