The breakfast areas was too crowded and choices for the breakfast should be better for a 5 star hotel

Good location! liked the club facilities

Stayed in March 2024

15 min drive from Ginza

By the bay

Stayed in June 2024

None

Near the Bay

Stayed in June 2024

Not as convenient or accessible to the city

Satisfactory.

Stayed in May 2024

The staffers couldn't really speak English. Very strict rules on time and etc for breakfast. It came out, at times not a friendly atmosphere because they needed to comply with strict adherence instead of assisting the clients Some of them could not understand. Some facilities need facelifting and refurbishing

Property was overall clean.

Stayed in May 2024

Nothing

Excellent quality and service. Very clean. Professional staff

Stayed in May 2024

Their F&B outlets were extremely expensive.

Quiet area but close to eateries and train and subways stations. They also provide a shuttle bus to the nearest station Hamamasutcho which saves walking 15 mins. There is a bus to take you back on a schedule of course.

Stayed in April 2024

View overlooking the bridge was very nice at night. We enjoyed our room. Braekfast we used only once and it was very good. We enjoyed a six and seven course dinner at the 6th floor (Manhattan?) and it was superburb experience

Stayed in March 2024

N/A

Very clean and in a great location. Great views of the Skytree and landscape of Tokyo Central. Breakfast was great with lots of variety and the view was superb. Subway 5 min walk

Stayed in February 2024

Location very convenient

Stayed in January 2024

Could have offered better vegetarian options/dishes. Improved airport shuttle services.

Good choice of breads.

Stayed in November 2023

Bath room smelled in the morning like sewers. Room was big but full with old style furniture I did not need, pity you could have so much more space in the room.

Great view.

Stayed in December 2023

Old rooms and a lot of people

Good location, nice lobby

Stayed in November 2023

We paid for a view room with the expectation that we would see the rainbow bridge, but the view was the opposite side of the river, which was quite dull. Not really kid/adolescent friendly. Shops are not within walking distance (only a family mart). No vending machines so everything is an extra.

The staff were excellent. atmosphere of the restaurants and lobby was gorgeous, but not kid/adolescent friendly.

Stayed in November 2023

Room a bit old, the same varieties of breakfast everyday, staffs frowned when they have issue in communicating with guest (encountered twice at the lobby with the staff , once at the 3rd floor while having breakfast)

Very nice view , room clean, nice food for in room dining, doorman very polite

Stayed in October 2023

Low budget toiletries, coffee in the room only for a charge, no pool, sauna etc. and poorly equipped gym. Also, it can be sensed that the place requires some revitalization, especially equipment in the room bears signs of aging.

Clean and spacious rooms, comfortable beds and beddings, excellent view and a lounge access from the higher priced rooms, luggage storage if you are away for a few days. Delicious breakfast with a good selection of both the food and drinks. Extremely attentive, helpful and pleasant staff.

Stayed in September 2023

staff at the seaview deck was arrogant, make us feel like we should be on our knees to be there. First day we were sent away 20.30 because it closes at 21.00 (we only wanted to enjoy the view), the second day at 20.00 we were asked to leave our front row seats 'because there was s reservation(????). We grudgingly moved seats enjoyed our drinks and then: nobody csme, the seats remained unused. When we asked the waiter he said 'it was last minute cancelled'. I was expecting an apology, felt treated as a second rate hotel guest. After a week back home I am still angry when I think about thst situation.

location, luxury hotel, great view from room, great concierge function (store luggage, arrange transport to airport etc

Stayed in June 2023

It is bit of distance from main Central Area

It is well kept. Beautiful surrounding. Walking distance to train station

Stayed in June 2023

restaurants close too soon, not much veg options

View, room spacious. large lobby

Stayed in March 2023

It was all terrific so we liked everything really.

Amazing views of Tokyo Bay from our room - watching boats and ferries going about their business was great. Very comfortable room. Hotel close to some great casual restaurants as we chose not to eat in house. Lovely nearby park.

Stayed in April 2023

No pool facility was disappointing. Chefs should increase the vegetarian breakfast options.

co-operative staff at breakfast especially yogendra and chai

Stayed in April 2023

slightly dated decor but extremely comfortable

staff and location were exceptional. Good to feel a sense of space and openness in Tokyo. Hotel so well located for public transport making it both easy and comfortable to get around

Stayed in May 2023

The room wasn't vacuumed when we came in. We're a shoes off on the carpet kind of family, but the people who stayed in our room before us unfortunately were not. I wanted our sheets changed more because of the dirt tracked into the bed from the floor than from actually sleeping in the bed. The front desk was frequently understaffed and for whatever reason would often build up a queue. These are the times when another staff member or manager needs to step in a help get the line moving. I mentioned the convenient coffee machine, but it was a pain to get coffee refills if the cleaning staff forgot to refill them during their rounds. The beds were horribly stiff, so I rarely felt refreshed when waking up. For me, this is the most important thing a hotel needs to focus on. I was hoping paying for a premium hotel would include premium service, but I just didn't see that here.

The view was really nice from our room. The in-hotel restaurant had a very comfortable atmosphere and delicious food. The breakfast buffet was convenient for my finicky-eater niece, but then she discovered Japanese curry and miso soup at Sukiya, so there was no going back from there. The pseudo-bay window in the room was also pretty cool to curl up and sit in with a tablet and appreciate the view. The in-room coffee pod machines were convenient. The staff's personality was very friendly and kind. Plus they were pretty competent with using their English too. The location is very convenient, particularly if you're interested in doing things around Tokyo Bay.

Stayed in April 2023

You have to take an extra tram from the central area to get to the hotel

The view is excellent, especially for the room overlooking the Tokyo Bay

Stayed in April 2023