Front desk staff, some were very helpful but some were very unhelpful; however, everyone was pleasant. Rooms are small but fine; they could use more storage (like a small 3-draw end table between the beds) and some towel hooks on doors/walls) and one chair in room is enough; don’t need two chairs, especially in a small room

Great location. Very clean and modern. Godzilla theme was fun and not overdone.

Stayed in September 2024

Room was very small but that is to be expected in Japan.

Great location not far from the train station in a very vibrant part of Tokyo. The hotel has the Godzilla head on the roof so is easy to recognise. Unfortunately it seems that Godzilla is no longer open to viewing to visitors.

Stayed in September 2024

Unfortunately the Godzilla balcony was closed when we were there but cool to sit & have a drink in bar beside it

Comfortable beds, fantastic view from room, great location being close to Shinjuku train station, shops & food places.

Stayed in September 2024

room very small, no closet space

location and staff

Stayed in September 2024

Room was a bit small but that was expected for Tokyo.

Very central and a great base to discover Tokyo from. The bathroom with separate bathing room (full tub and stool and basin like in an onsen/spa) was a pleasant surprise!

Stayed in September 2024

With the bathroom taking up half of the space, the living area feels very cramped. It is not unusual for a big city hotels I guess. Getting to the hotel is an elevator ride to the lobby, then another elevator ride to our rooms. Our concierge tries to be very helpful, but sometimes the limited English makes communications a bit difficult, especially when we had to deal with issues with ever changing updates of an impending typhoon.

Location is unbeatable. Great to have food and stores right next to hotel. Seven Eleven right next door and linked restaurant Sakura has great breakfast buffet for $15 a pop. Hotel rooms were clean and very quiet. I didn't hear any neighbors during the stay

Stayed in August 2024

Cannot say there was anything to dislike.

The location was fantastic. Close to Shinjuku station, night-life, restaurants, bars and shopping. Hotel room was very quiet even though the hotel is in a vibrant area.

Stayed in September 2024

The beds were a bit too small for us Aussies. We are used to larger double beds. The room is a little cramped but I think this is normal for Tokyo. The location is really busy and a bit hectic and there are always crowds you have to go through to get past if you want to go shopping or to the station. It’s a popular spot for locals too. We came and stayed at Gracery 6 years ago and it wasn’t half as busy.

Location was really convenient to Shinjuku restaurants, shopping and station. The bathroom was spacious and really nice. Late checkout is provided if you join the free hotel membership. The beds are comfortable.

Stayed in September 2024

Facilities were a little dated.

Loved the location, nothing beats it. The laundry facilities were so handy.

Stayed in August 2024

The smell of the room it is a bit musty.

I like how quiet the hotel is despite how chaotic the outside of the hotel is (Shinjuku). I like that there's a pajama in the room and replaced daily also the amenities inside the room was great. The staff was super helpful when I needed translation when I was paying for extra luggage, they were very helpful.

Stayed in September 2024

The room is a little small but normal for Tokyo . The terrace was closed by the time I was there.

The location is amazing , right in the center of shinjuku. People are nice. Hotel is modern and clean.

Stayed in September 2024

We asked about a SIM card for our phone. They sent use to a store about a mile away. Then we saw that they sold them right in the lobby.

Location Laundry available

Stayed in August 2024

The beds and pillows both very hard.

Great location, clean and quiet.

Stayed in September 2024

Location

Stayed in September 2024

Areas around the hotel are a little rough in the morning as the city crews clean up from the activity from the night before.

Breakfast buffet was excellent and provided my wife with rare Gluten Free options. Location was great...close to the major train station and lots of activity in the area. Room was spacious for three people and all amenities were as described. Also Godzilla!

Stayed in September 2024

Laundry service is expensive compared to coin laundries nearby.

Comfortable bed, nice views, great access to downtown Tokyo thanks to Shinjuku station.

Stayed in September 2024

Bed wasn’t to our liking. Had to trial a few different pillows before settling on the sofa cushions.

Very central location with short walk to Shinjuku station. Clean room

Stayed in September 2024

Room was nice but tight: similar in size to a cruise ship stateroom. Clothing storage in our room (a "Superior Double") was limited to hanging space; there was no drawer space in our room so we mostly lived out of our suitcases. The TV had only Japanese language programming, fortunately the WIFI was excellent so we were able to use Netflix for the (very) little TV we did watch.

Staff was very helpful despite any language barriers. Early arrival was handled nicely. Bottled water in room and availability of refrigerator was appreciated. We really appreciated having a guest laundry available. Location was excellent assuming you understand that you'll be staying in the wild Shinjuku Kubukicho area where it's a party every night - sort of like staying on the Las Vegas strip. Proximity to public transport, i.e. trains, subway, buses is excellent (we used them all). Literally hundreds of restaurant and shopping opportunities within easy walking distance. We'd likely choose to stay here again.

Stayed in September 2024

Room was very small, not much room if you have lots of luggage Godzilla Head was closed ☹️

Great location, right in the center of Shinjuku. Close to the Golden Gai and Shinjuku station. Comfy beds, Very Clean, Can't hear the noise outside so we slept well Even if you opt for your room not to be cleaned fresh towels and water were left by the door in a bag which was nice.

Stayed in September 2024

Was not very clean outside. Crowded.

Inside the hotel was clean.

Stayed in September 2024

i wish the room was marginally larger. only a little

The location is excellent, the room very clean and has all the necessary comforts. did not have breakfast there at the hotel

Stayed in August 2024

small rooms

Great locations but rooms very small

Stayed in September 2024

B'fast could have offered more 'western style' food, example egg omelet.

Stayed in September 2024

The beds were tiny and very uncomfortable.

Super great location, in the midst of the Tokyo energy. Laundry room which is quite big. Shower was big.

Stayed in September 2024