949-6101 Niigata, Yuzawa, Oaza, Yuzawa 419, Japan
#7 of 27 hotels in Yuzawa
Guests' ChoiceBased on 89 hotel reviews
8.6Cleanliness
8.9
Comfort
9.0
Location
8.7
Facilities
8.8
Staff
9.1
Value for money
8.3
Free WiFi
7.9
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End of dialog contentReviewed: 31 May 2024
Tan
SingaporeOnsen water has hot some chlorine smell.
Big room and clean.
Stayed in May 2024
Reviewed: 19 May 2024
Augusto
United StatesThere is not much to say in terms of negative aspects. If you do not like the '80s, this is not the hotel for you. The breakfast room, particularly, is very '80s (in the Japanese sense). For me, this was a plus as it gave me a vibe of Japan that I could not experience in other places.
I had a very nice and spacious room with both internal and external bathtubs. The dinner was excellent, and the breakfast was very good (Japanese style). The staff was nice, and the environment was quiet. It was a nice experience.
Stayed in May 2024
Reviewed: 28 April 2024
Napapraw
ThailandThe staff is very nice and supportive
Stayed in April 2024
Reviewed: 22 April 2024
Donna
United StatesThere wasn't anything that we didn't like.
Dinner and breakfast was fabulous with each offering a vast variety of food items. The outdoor baths in our rooms was truly an incredible experience that we'll always remember.
Stayed in April 2024
Reviewed: 22 April 2024
Churat
ThailandNo
Onsen and dinner were excellent
Stayed in April 2024
Reviewed: 25 March 2024
Sumie
United StatesTheir Onsen was one of the most beautiful onsens I’ve stayed. They picked us up from Echigo Yuzawa station (people at the tourist information center can call them for you) and dropped us off whenever we needed a ride back to the station but it’s less than 10 min walk.
It seems like all the units have been renovated. My room was large with 2 sinks and very comfortable beds.
Stayed in March 2024
Reviewed: 21 March 2024
E&s
United StatesNone.
Room: Traditional Japanese Style. It has a seating area with a view to the mountain. The bathroom has a shower and bath, both. The toilet has its own door so it's separated. Additional bedding in the closet can be used. It's very spacious for a couple. Daily local snacks and hotel newsletters in the room - they are also sold in the hotel store in case you like it. Although it's an older hotel, it's very organized and clean - it gives homey feelings. Hot Springs (Public bath): 28 different styles in two floors, indoor and outdoor. Being in an outside hot spring with a view to the mountain when it's snowing is super comfy. 24 hours access to at least a few. Service: There are robes (Yukata) with many different sizes - it can accommodate tall people. Women have even more options, colorful ones. Transportation to/from Yuzawa JR train station is available. Staff is very friendly. Some may not speak English, but we didn't expect that they would as we are in their country and we should be the ones trying to speak their language. We didn't experience any difficulties due to language. Breakfast: Many options with chefs cooking on site, such as making grilled fish and omelet. The coffee cups are tiny, but you can use the ones at the western style breakfast session (it has bread and cold milk on the table), and then you will have a small American size coffee. Location: In the center of the town, walking distance to train station, ski resort, and restaurants. We love it and will visit again!
Stayed in March 2024
Reviewed: 29 February 2024
April
Hong KongOnsen
It’s one of the best onsen hotel I’ve ever stayed
Stayed in February 2024
Reviewed: 22 February 2024
Neo
SingaporeTowel hanger rod too low, room lack of hanging rod or hook
Kaiseki dinner was good in private room... cosy and nice place to chat after dinner
Stayed in February 2024
Reviewed: 17 February 2024
Jennifer
PhilippinesWe love the location. Room was clean. And they gave us a corner room with a very beautiful view. ❤️
Stayed in February 2024
Reviewed: 20 January 2024
Luke
AustraliaRental ski gear is for beginners but transportation to the snow was exceptional
Dinner was great - hotel had everything self contained
Stayed in January 2024
Reviewed: 16 January 2024
Emily
AustraliaNothing!
Staff were very welcoming, friendly and helpful. Our room had a hot tub, which was wonderful with the snow right outside! We got our day passes for the ski fields, skis, snowboards and full gear here at a great price (and super convenient). Dinner first night was amazing, second night seemed a little lacking but we were so full. Lots of variety for Japanese Buffet breakfast, again we were so full and didn't even need lunch!! The onsens (private and public) were amazing. The rooms were clean and very traditional, but we noticed some of the hallways and walls in need for a bit of a refurbishment. We look forward to returning! Thank you!
Stayed in January 2024
Reviewed: 14 January 2024
Christine
SingaporeWe couldn't try all the onsen in 1 day as they were under maintenance even though it was in December, suppositely the holiday season
The room felt like a suite room for 5 people and the dinner was impressive and delicious!
Stayed in December 2023
Reviewed: 25 November 2023
Tracey
United StatesOur stay was too short!
We loved everything about our stay! The meals we had were wonderful. We loved the private bath!
Stayed in November 2023
Reviewed: 26 October 2023
Martin
AustraliaThe pillows are a bit hard since they have pressure stones in them and the rooms are older then expected with some needed repairs. A lot of the Deco finishes and amenities are outdated and are verging on vintage but it felt as though you were stepping back into a simpler time.
The views were amazing, the staff were extremely attentive and the public baths are the best we've experienced in a ryokan. Everyone tried their best to communicate with us in English or hand signels. They made us feel as though we've visited many times in the past. The breakfast spread was the highlight with some choices rotating between two sets every day.
Stayed in October 2023
Reviewed: 21 October 2023
Chatwalit
ThailandAlthough they have English speaking staffs, we found that it was quite difficult to communicate during the dinner time. Anyhow, we were lucky that they have Thai staff who can help us during check in , ordering lunch for in room service and check out.
Public onsen bath was great. The room was very clean, large and has outdoor onsen bath in the room. Hotel is located very near to the train station.
Stayed in October 2023
Reviewed: 15 September 2023
Satomi
Australiacoffee cups were too small to have usual amount of coffee
spacious room, friendly staff
Stayed in September 2023
Reviewed: 6 July 2023
Ito
United StatesWe should have stayed longer!
Everything!! Te service, ambiance, breakfast buffet, futons, etc. it was a perfect stay.
Stayed in June 2023
Reviewed: 27 May 2023
Keith
AustraliaThe make up of the bed on the floor was initially very hard.
The location and the view. Along with the Nepalese English speaking staff and the private room dining experience.
Stayed in May 2023
Reviewed: 29 April 2023
Audrey
AustraliaThe food was incredible.
Stayed in April 2023
Reviewed: 9 April 2023
Rosita
Hong KongAll are good.
Staff are so nice. Dining room very comfortable. Atmosphere is nice in the hotel.
Stayed in April 2023
Reviewed: 2 April 2023
Jayden
AustraliaThe futons were a little thin.
Room was great size, comfortable for 3 people. The location was amazing, the town was great and special with good restaurants. The onsen was exceptional, the private outdoor bath in the room was just as good. Great breakfast, the ramen restaurant downstairs was delicious, and the staff were amazing.
Stayed in March 2023
Reviewed: 2 April 2023
Surasak
Thailandnone
Perfect all in the hotel.
Stayed in March 2023
Reviewed: 1 April 2023
Jose
Philippinesmore english speaking staff during dinner
dinner and free rental of ski eqpment
Stayed in March 2023
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