949-6101 Niigata, Yuzawa, Yuzawa 1926-4, Japan
#5 of 26 hotels in Yuzawa
Guests' ChoiceBased on 20 hotel reviews
9.1Cleanliness
9.6
Comfort
9.4
Location
8.9
Facilities
9.3
Staff
9.3
Value for money
8.5
Free WiFi
9.4
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Showing 1 – 20
Reviewed: 25 November 2023
Takako
United StatesThe shower water temperature was terrible. It was ice cold forever. Then it wound get hot and cold and hot and cold. Not ideal. The air purifier was noisy. The charger outlets near the TV did not work to charge our phones.
I liked the coffee and tea maker as well as the included dishes to use. I liked the robe. Having our own hot tub was nice. Breakfast served in our room was luxurious. Included soap and shampoo was luxurious. I loved the upstairs outdoor patio
Stayed in November 2023
Reviewed: 30 October 2023
Anna
GermanyThe room's view consists of a wall with a waterfall cascading down. This was a little noisy at night. This is the only complaint I had and could be overcome by the ear plugs that were also provided by the hotel.
The staff was absolutely lovely and helpful. We felt at home right away, even though some do speak little English. A traditional breakfast was served inside the room. An entire feast, very satisfying and with lots of variety. Dinner also was quite the showstopper and not expensive at all for what we got. The room was very spacious and cosy, perfectly clean and with lots of small amenities.
Stayed in October 2023
Reviewed: 5 June 2023
Piya
ThailandBreakfast must be booked in advanced together with booking the room. They could not do it if we told them when checking in. Open air onsen bathtub in unit was too hot to dip in.
Amazingly spacious with the living area and extra toilet on the upper floor within the room.
Stayed in April 2023
Reviewed: 5 April 2023
Celeste
CanadaNot much, a hinge on one of the closet doors and the humidifier downstairs need some repair and that’s all
Excellent services, they really make you feel like a VIP to the hotel, they welcome you to your room with welcome cake and drink of your choice and do the checking in the dining room of your room, a big thank you to everyone that served us, all of you did more than a great job, amenities from ferragamo and la mer, good breakfast, close to a number of ski resorts, walking to the hotel form the station takes 5-10 mins only depending on how much you are carrying, they can send a shuttle to pick you up if you call them anyways, the room is huge with private indoor and outdoor onsen.
Stayed in March 2023
Reviewed: 23 March 2023
Yin
Hong KongMade me sad to leave, that’s about it.
The super friendly staff, great onsen, huge room, yummy food.
Stayed in March 2023
Reviewed: 7 March 2023
Wing
TaiwanPrivate, modern, clean and very comfortable
Stayed in February 2023
Reviewed: 4 February 2023
Abel
SingaporeBeds are a little small
Ziggy at the front desk really went above and beyond to make sure we had the most magnificent stay
Stayed in February 2023
Reviewed: 2 February 2023
Nelson
Hong KongBoiler may run out of hot water and need to wait 30 minutes.
excellent.
Stayed in January 2023
Reviewed: 4 February 2024
Kantamete
ThailandThere are no comments available for this review
Stayed in February 2024
Reviewed: 23 December 2023
Pattreya
ThailandThere are no comments available for this review
Stayed in December 2023
Reviewed: 22 December 2023
Pattreya
ThailandThere are no comments available for this review
Stayed in December 2023
Reviewed: 23 June 2023
Kathryn
JapanThere are no comments available for this review
Stayed in June 2023
Reviewed: 5 April 2023
Celeste
CanadaThere are no comments available for this review
Stayed in March 2023
Reviewed: 26 February 2023
Meiling
SingaporeThere are no comments available for this review
Stayed in February 2023
Reviewed: 24 February 2023
長谷アセットマネジメント株式会社
JapanThere are no comments available for this review
Stayed in February 2023
Reviewed: 5 February 2023
Mark
AustraliaThere are no comments available for this review
Stayed in January 2023
Reviewed: 27 February 2024
Aimee
SingaporeThere are no comments available for this review
Stayed in January 2024
Reviewed: 28 December 2023
Hsin
SingaporeThere are no comments available for this review
Stayed in November 2023
Reviewed: 27 December 2023
Adrian
MalaysiaThere are no comments available for this review
Stayed in December 2023
Showing 1 – 20
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