Our booking date was changed months ago by one night but the hotel had not changed it on their system. This meant that we had to change rooms when our group tour operator booking started the next night. The hotel staff handled this very well and arranged for our bags to be put into our new room while we were out for the day.

Lovely view from room and excellent breakfast buffet. Very comfortable hotel.

Stayed in September 2024

It would be much better if there was not an additional fee to use the swimming pool. We thought it should be included with the booking, so it's frustrating to not have access even as a hotel guest.

The view was incredible as advertised. And the location is really wonderful as well; just a short walk to great restaurants and amazing tourist locations.

Stayed in August 2024

When we asked the staff if we can change to a non smoking room because of the bad smell, he told is that all the rooms were sold out while the online booking shows the non smoking room for the days we stay were on sale. BTW the smoking room smell awful. Dont book!!!

The location is good, and there is shuttle bus from NTR

Stayed in September 2024

Was not the room we thought we were getting. No optional cotton blankets, only doona. Location is okay for shrine but not easy transport connections.

Breakfast, bathroom, bed.

Stayed in September 2024

Nothing

V comfortable, great location

Stayed in September 2024

Thought as a guest could have used the pool, and not have to pay to use it.

Great view of the skytree, the beds are firm but comfortable

Stayed in September 2024

Bed was hard and uncomfortable

Great location to train and lots of restaurants and stores steps away

Stayed in August 2024

Very clean with friendly staff. Good location, a little bit far from the busy areas, however this is a plus if you want somewhere a bit quieter to stay away from the hustle and bustle

Stayed in September 2024

The carpet is too old and does not look clean. It makes the whole place looks dirty when it is actually not

I like the breakfast where the seating is so comfortable and the food is really good. The comforter is very plush and comfortable. I asked for extra pillows

Stayed in September 2024

Asakusa is a good location with lots to do and in a quieter part of Tokyo and it is close to the Skytree building. The Ginza metro line is a ten minute walk and it has large comfortable rooms. We were a family of four.

Stayed in August 2024

The beds were too firm

View & location

Stayed in August 2024

For an expensive hotel, you would think VOD is available like some of the cheaper end hotels around but it isn't. When you turn on the TV, you can see the restaurants and other places they have available. Wi-fi information is also displayed on the TV. We had to just use the TV as a background noise flipping through the few channels they had available. The hotel also had the laundry room in the 5th floor. Only two dryers and washers are available for ALL of the guests staying in the hotel. Inconvenient but the washer does come with the detergent already so you don't have to run and get detergent.

Booked the room with a nice view of the Tokyo Skytree and it was amazing. The staff were very courteous and polite. They have people waiting by the elevator during normal times to open it up for you and busers to open the door for you if you ever get dropped off by taxi or private car. The hotel's reception desk is on the back and a staff, during normal hours, will guide you to where it is. Check the hotel's website for information on what shops/restaurants/amenities they have available. Also, even if the hotel is not registered under LGBT friendly in Booking, we were still treated with respect during our anniversary date at one of their restaurants. My extra requests during the date was fulfilled as well. The beds were fairly sized and there was enough room to move around. They gave us two cards and an extra paper card that you could leave on the little slot as soon as you open the door to keep the electricity running. Definitely different from other hotels around Japan since you would have to leave your room key on the slot for most hotels. The bathroom was fairly sized. Enough room to change in if you are sharing the room with relatives or family you don't want to change in front of. The bath tub is American sized, not deep like the usual Japanese bath tubs. The shower is corded like usual Japanese bathrooms. Amenities are provided in the bathroom from shavers, hair ties. bath towels and face towels, body towel (to scrub yourself with), shampoo, conditioner, body soap, glasses for brushing your teeth, toothbrushes, etc. They do come to your room to clean unless you want to turn on one of the switches by the door (one has Do Not Disturb and the other one, if I recall, says Do Not Make Up Room). Beds and pillows were comfortable as well! Also, massage service during the night is available. I also appreciate the convenience of smoke room downstairs for hotel guests.

Stayed in August 2024

Beds was not comfortable enough and the cleaning process might not be good enough

Great location, nice view, good breakfast

Stayed in August 2024

Old rooms and price for swimming pool expensive not included in the stay

Location and staff

Stayed in August 2024

Location is absolutely perfect

Stayed in July 2024

The location is a little far from the station. It's hard for walking at summer time.

The hotel is very clean and quiet. It's close to the restaurants that closed late .

Stayed in August 2024

Excellent location, friendly staff, excellent breakfast and nice views.

Stayed in July 2024

Room was very small. Breakfast was disappointing with long waits and not good quality food.

Location

Stayed in June 2024

Alway best breakfast with best view of Tkyo Sky tree

Stayed in July 2024

Timely communication with the accommodation manager was a bit tough. The manager would respond to my messages eventually but never answered my calls and sometimes took hours to respond when I needed help with a situation. Manager was very helpful despite being slow to respond.

Spacious apartment style accommodation with separate sitting area. Nice large closets to store suitcases out of the way. Kitchen and washing machine with dryer bath was very handy and worked well to dry my clothes in a few hours.

Stayed in July 2024

I have asked if the smoking room had a bad smell and the hotel informed me, not. However it was awful!!

Besides the room, everything

Stayed in May 2024

Some staining to our room carpet and just some general updating would have lifted the whole room to match the view

The view was absolutely stunning and the staff were fantastic

Stayed in July 2024

Room very small

Stayed in June 2024

No access to the swimming pool without extra fee.

Super views, great breakfast.

Stayed in July 2024